Crowley Kia
Bristol, CT
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I called the day before my vacation because on the way to work my tire light came on. I called Bob in service , he said to come over when I could , they would take a look. I ran over in the AM, packed and re work my tire light came on. I called Bob in service , he said to come over when I could , they would take a look. I ran over in the AM, packed and ready to go, They took my car in, with in 20 mins, , a nail in the tire, fixed and safe. The staff was great and I was safe, the staff is always happy to help. I had a great trip and never worried. More
This place is wonderful! Mr. Medina gave no pressure to the sale and was very friendly. They did everything they could to get me the price i needed to get a new car. I went to three dealerships to look for the sale and was very friendly. They did everything they could to get me the price i needed to get a new car. I went to three dealerships to look for a new car and i should have started at Crowley Kia otherwise i would not have bothered going anywhere else! Thanks! More
Tom was very helpful, knowledgeable and friendly. He made my overall experience with Crowley Kia a very positive one. I would recommend this dealership to others. made my overall experience with Crowley Kia a very positive one. I would recommend this dealership to others. More
Horrible experience. Please do not buy a car from these people. We were sold a car that was involved in a crash even though when asked the sales rep ensured us the carfax was clean (why I didn't get it i people. We were sold a car that was involved in a crash even though when asked the sales rep ensured us the carfax was clean (why I didn't get it in writing is beyond me). When we want back for an issue with the car we received an attitude and horrible service. Please save your self the headaches and DO NOT TRUST THESE PEOPLE. More
HORRIBLE EXPERIENCE. BIG LIFE LESSON. Last August I HORRIBLE EXPERIENCE. BIG LIFE LESSON. Last August I wanted to buy a used SUV. I was deciding between a Rav4 and a Suzuki Grand Vitara, I found that HORRIBLE EXPERIENCE. BIG LIFE LESSON. Last August I wanted to buy a used SUV. I was deciding between a Rav4 and a Suzuki Grand Vitara, I found that this dealership was selling a used Suzuki Grand Vitara. I went to see the vehicle and take it for a test drive. My boyfriend and I were greeted by Izzy, a floor salesman. Izzy was nice and answered all of our questions. We took it for a test drive and and told the Carfax was clean. The roof had a few dents among smaller dents around the vehicle- izzy said no problem, they'd have them popped out for us before we take it home. Excited for the car, I had one reservation- no USB/AUX connection for music. Again without hesitation, Izzy promised we'd get a simple kit installed before take home. We went through with the transaction and came back the next day to pick up the car- we got there and we were told Izzy was fired. None of the things he promised us were worth anything without him there. After argument after argument my boyfriend finally got them to agree to put in an AUX hookup. We ended up with a makeshift AUX hookup that can only be used with iPhone 4 and only controls iTunes on your iPhone- no pandora, no using your friends music, etc. Furious, what can you do? We called the GM and the owner of the store and left messages (never got a return call). I am still ok, I have the car I wanted and I can only use my phone in the car. A day or two into it, I can't even use it anymore!! It freezes my entire iphone and radio to the point that I have to turn the car off and back on to restart the radio!! I take it back to the dealership and they say there is nothing they can do to fix it - this is the kit Suzuki sells for it. End of story. now, to top off the experience- 9 months later, we find out that this Suzuki was in an accident prior to our purchase. WHAT. THE. xxxx. NEVER BUYING FROM OR RECOMMENDING CROWLEY AGAIN. WORST EXPERIENCE. More
We decided on a car and I gave them a $500 deposit. Some items needed repair (tear in the leather, paint chip) which was part of the deal. Everything was scheduled to be fixed within about eight days. Thr items needed repair (tear in the leather, paint chip) which was part of the deal. Everything was scheduled to be fixed within about eight days. Three days later they called and wanted to be paid in full. No, the leather was not repaired yet. Didn't matter, they wanted their money. Very poor customer service because it was really high pressure to finish a deal that they were holding up! (The leather guy was on vacation.) Seven days in, not only was the leather still not fixed, they had sold the car to another party! Then they pulled all their Car Saleman goon moves to get me to look at another car so they could apply the $500 deposit to a new car (a problem they created because they sold the first car!) Then they made me jump through hoops to get the $500 back. Worse experience ever. More
Mike was a great salesman. He got me the exact vehicle I wanted, on the day I wanted it, for the price I wanted to pay for it. He even sent me pictures of my car via text message when it arrived. He has als wanted, on the day I wanted it, for the price I wanted to pay for it. He even sent me pictures of my car via text message when it arrived. He has also been following up afterwards and has made himself available if I have any questions about the features of my new car. More
Mike gave us both a chance to test drive, answered all our questions, and was very helpful by phone and email and patient as we made up our mind. Karen explained everything about the financing very helpfu our questions, and was very helpful by phone and email and patient as we made up our mind. Karen explained everything about the financing very helpfully. Both were really cheerful and pleasant people to deal with. More
i have given the ratings due to the professionalism of the salesman (Mike Buccheri). I have visited a few dealerships before going to Crowley Kia, and by far, that is were I received the best service. I w the salesman (Mike Buccheri). I have visited a few dealerships before going to Crowley Kia, and by far, that is were I received the best service. I will be returning to that dealership for any future car purchases. More
Friendly (not sketchy) staff. Mike the salesman was great and easy going. No sleazy salesman experience here, not too much pressure as there usually is, was treated with respect and got a great price. Mike w and easy going. No sleazy salesman experience here, not too much pressure as there usually is, was treated with respect and got a great price. Mike was on top of things, made sure all the small details were ready by the time we came to pick up the vehicle and even texted me pics of my new ride once they got it in from another dealership. great experience. More