Crowley Kia

Consumer Great dealership. Employees are very friendly and accommodating to your needs. The vehicle purchased was fueled and cleaned inside and out. I was ver Great dealership. Employees are very friendly and accommodating to your needs. The vehicle purchased was fueled and cleaned inside and out. I was very happy with the over all experience. More

Horrible AFTER purchase experience. We bought a car at Crowley Kia in Bristol CT. Drove off with it and that's where our nightmare begins. About 4 days later we received a call from Mike We bought a car at Crowley Kia in Bristol CT. Drove off with it and that's where our nightmare begins. About 4 days later we received a call from Mike Buccheri and he explained that we needed to come down because they found more damage than originally thought on our trade in. He said that we needed to either come down and pay them $2500, redo the paperwork for the deal and write up the trade in for $2500 less, or CLAIM THE DAMAGES ON OUR INSURANCE. I'm not sure how he figured we could do that since we had already removed the insurance from that car the day that we traded it in. He also gave us the option of bringing the new car back and they'd cancel out the deal and give us our trade back. I told him there was no way that we were going to take more of a hit on our trade and that I'd be fine with bringing the car back and taking back the trade. He said he would call me back and let me know where we were at. I'm sure he had to talk to his manager about it. We waited about a day before he called me back. By then he was talking to me like I was a child, and being very demeaning on the phone and said "I'll tell you what buddy, we will take $1500 off the trade value and we will call it a deal. I told him basically I've had the car for a week now that wouldn't be feasible. He was basically harassing me and my wife and making us regret buying the car from there in the first place. Once the sale was over it seems like the good customer service went out the window. We were originally looking for an SUV (Sportage) but figured it might be more sensible to get something that is a little lighter with a little better gas mileage. That's why we chose the Kia Soul. Well I have to say that we are very disappointed with the car. The car gets about 6mpg LESS than what it was advertised on the sticker and I've been feathering the gas. It feels like we have been cheated out of our hard earned money. How could they put these numbers on the car if it doesn't even come close to that. Also, the wind noise that comes from this car is almost unbearable. Car came with the worst tires in the world in snowy weather. Why would put tires that suck on a vehicle that is going to be driven in CT, especially when it's being sold during the winter season. You feel every bump and interior scratches VERY easily. I feel like we paid for a car that is made of plastic and on the same level of quality as a kids toy. Now this kia is going to cost me just as much, MAYBE EVEN MORE on gas than a Kia Sportage with the AWD which apparently gets better gas mileage. THIS REALLY MAKES ME MAD. After our first purchase of a kia we loved it so much that we raved about it to our family and they all went out and bought one or even two to replace their cars and now all my immediate family has kias. This includes some friends as well. I can tell you after this experience we will be telling everyone to stay away from kia, especially Crowley Kia in Bristol CT because we never want anyone to go through what we went through. More

Rob Boyle was great. He put up with my wife and I for over a week until we decided which car we needed. Next new car, we will buy from Rob. over a week until we decided which car we needed. Next new car, we will buy from Rob. More

Jose did a phenomenal job! The dealership was spotless Jose did a phenomenal job! The dealership was spotless and all the salesman were friendly and extremely courteous. I would recommend your deale Jose did a phenomenal job! The dealership was spotless and all the salesman were friendly and extremely courteous. I would recommend your dealership to others. I gave the workmanship a "2 - bad" solely based on the detailing. The inside was dirty. The buffing on the outside was terrible! There was bare metal on the rocker panel, they did not even dab it with a primer. It looks like they tries to just rush it out the door. My wife spent Tuesday cleaning it for me. My father was in the car business, if I ever let a customers car go out like this one he would have my butt. More

Butch & Ruben were extremely helpful in making my dream come true to own a new vehicle :) I will defibately recommend them. They did what it takes to make it happen. I will pass the word around and g dream come true to own a new vehicle :) I will defibately recommend them. They did what it takes to make it happen. I will pass the word around and get MY customers to go to Crowley to purchase any new or used vehicle. I can't express how happy I am!!! More

Every person was making sure we had a positive experience! Rob B. Was great in making the deal to work out well. No pressure at all from the sales department! Thanks all!! experience! Rob B. Was great in making the deal to work out well. No pressure at all from the sales department! Thanks all!! More

By far the most relieving car buying experience ever! Tom and Mike B took the time to pick out the perfect vehicle for me and Tom was more than willing to go the extr mile to make sure I knew how to work th and Mike B took the time to pick out the perfect vehicle for me and Tom was more than willing to go the extr mile to make sure I knew how to work the Bluetooth system in the car as I am not the most technologically advanced person!!! Kara in finance was also amazing . The whole experience was delightful as it could be purchasing a car and I will make sure to recommend anyone to Crowley Kia if they are in the market for a new car. Thanks guys!!! More

THE MOST DISHONEST & CROOKED DEALERSHIP I'VE EVER ENCOUNTERED. On February 17, I spent time at Crowley Kia located in Bristol, Ct. Before going to the bank and putting down a deposit, I was assured ENCOUNTERED. On February 17, I spent time at Crowley Kia located in Bristol, Ct. Before going to the bank and putting down a deposit, I was assured by Ryan Lanza in Sales that my deposit was 100% refundable if I decided not to go w/ the vehicle. I was hesistant as the receipt didn't state any terms. Ryan assured me they were a reputable business and would stand by what they told me. The following week, I called Ryan and told him that I would not be going w/ the vehicle. He said he would get the refund mailed to me. I also spoke with Tom in Sales the following week. He said Ryan mispoke but that they would honor their terms with me and mail me a check within the next few days. Weeks went by w/ no return phone call. I called this morning (March 4th) and spoke w/ Mike, Manager of sales who said I would not be refunded as his Sales people mispoke. This dealership is crooked and has stolen from me. They do not stand by their agreements. I want a refund immediately. I will make sure everyone knows about their deceitful business practices and will write every review possible telling the public of thier dishonesty. They are complete LIARS and THIEVES. More

Very dishonest people. They contine to change their story as to why something is not covered under warranty. Brought my vehicle to gengras kia and wow the same repair they continued to deny was covered. Trie as to why something is not covered under warranty. Brought my vehicle to gengras kia and wow the same repair they continued to deny was covered. Tried to contact Mr. Crowley several times and no returned call for weeks. Then he was just as rude as his service department. Very dishonest and would never bring my vehicle there again! More

Rob Boyle is an amazing car salesmen, he definitely knows how to create an exciting and warm atmosphere for everyone. He helped me through every step of buying a car and this being my first car, I was obviou how to create an exciting and warm atmosphere for everyone. He helped me through every step of buying a car and this being my first car, I was obviously worried. His personality and skills were top notch, making it easier to feel comfortable with the purchase. He definitely goes above and beyond what's expected; I will definitely recommend Rob to anybody I know that might be interested in purchasing a vehicle. Thanks! More