Crowley Kia

They worked well with me! I went in to Crowley KIA in Bristol ct not knowing whether i was going to buy a new or pre-owned KIA.I had been very pleased with my 2012 KIA Optima, I went in to Crowley KIA in Bristol ct not knowing whether i was going to buy a new or pre-owned KIA.I had been very pleased with my 2012 KIA Optima, but realized it was time to make a decision about a new one. I had a pleasant experience with the sales team including Butch who helped me through the process. That day i walked out with a new Optima which I couldn't be happier with! More

Carrie Caesar Thank you Erik for making this the best experience we ever had at Crowley!This is our 7th car purchased with Crowley and our 1st with Erik. We were th Thank you Erik for making this the best experience we ever had at Crowley!This is our 7th car purchased with Crowley and our 1st with Erik. We were thinking of going elsewhere but Erik renewed our faith in your dealership.This is how we remember service at Crowley! Job well done Erik. Thank you. Carrie Caesar. More

Great dealership I went in looking for a used car walked out leasing a brand-new car. Wow !! Thank you. I never imagined it could happen but they made it work I went in looking for a used car walked out leasing a brand-new car. Wow !! Thank you. I never imagined it could happen but they made it work More

car purchase I had an excellent experience from pete and kara and anyone in between, very friendly, honest and made my experience fun....it is my 5th car from Crow I had an excellent experience from pete and kara and anyone in between, very friendly, honest and made my experience fun....it is my 5th car from Crowley and best buy so far..actually lease, trying that this time. thx for everything, diana More

Purchase of my vehicle Erik & Ruben were so great to work with! They found me the car I wanted along with a great price. They were extremely professional and were able to ex Erik & Ruben were so great to work with! They found me the car I wanted along with a great price. They were extremely professional and were able to explain and answer any question I had regarding my new vehicle. More

Quick and Easy It was time to have my second service with my new car. There was a call to remind me and I booked an appointment within a couple of days with a 12:30 It was time to have my second service with my new car. There was a call to remind me and I booked an appointment within a couple of days with a 12:30 time. I got there and was spoken with immediately and was told they would take the car in withing a couple of minutes and was directed to the waiting room. I was reading the paper and before I knew it I was told that the car was ready. The paperwork was clear and the inspection was well explained. I went out to the car which was backed in, making leaving easier. The seat was in the correct position - it was never so at my previous dealer as I am rather short. All in all could not have been better. More

perfection Robert Boyle had great determination and exceeded our expectations. Great customer service and We will be back for a second vehicle. He went above and Robert Boyle had great determination and exceeded our expectations. Great customer service and We will be back for a second vehicle. He went above and beyond to meet our needs More

Crowley Kia Service Service was fast, courteous and very well priced. I will definitely recommend this dealership to anyone who asks. The people and service are top notc Service was fast, courteous and very well priced. I will definitely recommend this dealership to anyone who asks. The people and service are top notch. More

Consumer Great dealership. Employees are very friendly and accommodating to your needs. The vehicle purchased was fueled and cleaned inside and out. I was ver Great dealership. Employees are very friendly and accommodating to your needs. The vehicle purchased was fueled and cleaned inside and out. I was very happy with the over all experience. More

Horrible AFTER purchase experience. We bought a car at Crowley Kia in Bristol CT. Drove off with it and that's where our nightmare begins. About 4 days later we received a call from Mike We bought a car at Crowley Kia in Bristol CT. Drove off with it and that's where our nightmare begins. About 4 days later we received a call from Mike Buccheri and he explained that we needed to come down because they found more damage than originally thought on our trade in. He said that we needed to either come down and pay them $2500, redo the paperwork for the deal and write up the trade in for $2500 less, or CLAIM THE DAMAGES ON OUR INSURANCE. I'm not sure how he figured we could do that since we had already removed the insurance from that car the day that we traded it in. He also gave us the option of bringing the new car back and they'd cancel out the deal and give us our trade back. I told him there was no way that we were going to take more of a hit on our trade and that I'd be fine with bringing the car back and taking back the trade. He said he would call me back and let me know where we were at. I'm sure he had to talk to his manager about it. We waited about a day before he called me back. By then he was talking to me like I was a child, and being very demeaning on the phone and said "I'll tell you what buddy, we will take $1500 off the trade value and we will call it a deal. I told him basically I've had the car for a week now that wouldn't be feasible. He was basically harassing me and my wife and making us regret buying the car from there in the first place. Once the sale was over it seems like the good customer service went out the window. We were originally looking for an SUV (Sportage) but figured it might be more sensible to get something that is a little lighter with a little better gas mileage. That's why we chose the Kia Soul. Well I have to say that we are very disappointed with the car. The car gets about 6mpg LESS than what it was advertised on the sticker and I've been feathering the gas. It feels like we have been cheated out of our hard earned money. How could they put these numbers on the car if it doesn't even come close to that. Also, the wind noise that comes from this car is almost unbearable. Car came with the worst tires in the world in snowy weather. Why would put tires that suck on a vehicle that is going to be driven in CT, especially when it's being sold during the winter season. You feel every bump and interior scratches VERY easily. I feel like we paid for a car that is made of plastic and on the same level of quality as a kids toy. Now this kia is going to cost me just as much, MAYBE EVEN MORE on gas than a Kia Sportage with the AWD which apparently gets better gas mileage. THIS REALLY MAKES ME MAD. After our first purchase of a kia we loved it so much that we raved about it to our family and they all went out and bought one or even two to replace their cars and now all my immediate family has kias. This includes some friends as well. I can tell you after this experience we will be telling everyone to stay away from kia, especially Crowley Kia in Bristol CT because we never want anyone to go through what we went through. More