Crowley Kia

Not trustworthy Went to Crowley on a Saturday to find a pre-owned car for my sister, a recent widow on a tight budget. We had gotten a Kia there a few years ago, and Went to Crowley on a Saturday to find a pre-owned car for my sister, a recent widow on a tight budget. We had gotten a Kia there a few years ago, and although it took some negotiating, got a deal. My husband had spoken to Mike the salesman the day before we went and he had a couple cars lined up my husband had seen online. When we got there Rob took over, was very nice and showed us 2 cars in her price range. My sister signed to have her credit pulled, and after waiting for that, We all went over her budget and down payment and came to an agreement on a car she could afford. We were told by Mike and Rob it was a deal, gave a deposit, and made plans to come back Monday to get the car. My sister got everything ready, down payment check, insurance etc. When we got there Rob showed the car, transferred her license plates, while my sister went to sign the papers , and my husband went in with her. They walk out 1/2 hour later, my sister in tears and my husband angry. The contract was $100 more per month than what she agreed to !!! The finance manager John stated that this was the rate for her credit (which they had pulled 2 days before, and made the deal supposedly based on it), and couldn't seem to understand why this payment was a problem or why we were upset!!! We had never received a phone call prior to coming back in that there was a problem! Major Bait and Switch tactics!!! Rob, although very nice, didn't seem aware that the process had not been done properly 2 days before , and Mike was not there. Needless to say we left and will never be back, or refer anyone to this dealership. As far as we are concerned this is fraud and we plan on making a complaint to the State about this as well More

I have been to many dealers over the past 50 years I would not give this one star, but that was the lowest I could use. My husband has been looking at mustangs for the last three weeks we went to Crowl I would not give this one star, but that was the lowest I could use. My husband has been looking at mustangs for the last three weeks we went to Crowley Kia because on the phone The Internet manager told my husband that it was going to be $26,000 so we hopped in the car and we drove over an hour to get there in 95 degree weather. We were surprised that the dealership is in a run down factory neighborhood. Between my husband and myself,we have been buying cars for over 50 years each. When we got there they told us the car was 27,500.00!! Plus a dealer add ins of $1500.0! When we said that the Internet manager told us the price was $26,000., they accused us of lying! When my husband said he wanted to test drive the car, they would not let him. The reason that they gave was the price had to be negotiated BEFORE he would be allowed to test drive the car! The sales manager was very offensive to me and accused me of having a bad attitude! OMG, what kind of car sales manager would do that? We were ready to make a quick cash sale and instead, we were treated so poorly that we just left in discuss. I WOULD NEVER REFER ANYONE TO THIS DEALERSHIP. The people at Crowley dealership were deceitful, dishonest, and lied about their prices to get us into their dealership. It is my intention to inform as many people as I can about this absolutely awful dealership. More

No customer consideration once they get your money. Purchased a Kia Soul from Rob on 9/15. This was my 2nd purchase from Crowley, i was tra ding in my 2011 KIA Sportage for this newer Soul. Rob was grea Purchased a Kia Soul from Rob on 9/15. This was my 2nd purchase from Crowley, i was tra ding in my 2011 KIA Sportage for this newer Soul. Rob was great and did his job thoroughly. Then turned over to Kara the finance person. I asked her to apply at my credit union and she said she did but lied. She applied to 9 banks and got me a 4.74% loan. With 9 credit inquiries my credit rating dropped 10%. She talked me into the additional service contract for an additional $1663. In Jan. 2016 I went to my credit union and looked into refinance. I was given a 1.2% loan and was told then that there was never an inquiry from Kara to them in September. They told me the service contract was a sham and I should cancel it do I called Kara to cancel. Went in on 2/16/16 to sign the papars. Never filed by Kara even though I called her sometimes twice a week in addition to calling the service company also. Finally called the service company and talked them into letting me cancel and they sent papers for me to sign that I immediately faxed back on 3/28/16. They called back that they had received the papers and cancelled contract and check would be sent to kia. Kia received check on 3/39/16 and I told her to send it to my new bank. Nothing done until I called business office at kia on 4/20/16 and was told they sent check to original finance company. I called that company and was told they had to hold money till it cleared. Called again on 5/17/16 and they mailed check iday. During this time the amount I paid was decreased from what it should have been due to the time from purchase to time of cancellation. I lost $55 due to Kara not doing her job. Also during this time I made calls to Rob, Ryan Derbiano, and Ken Crowley who never once called me back or acknowledged my calls. I have filed complaints with BBB but since Crowley Kia is not a member all they will do is file a complaint. I have also filed a complaint with Richard Blumenthal the Attorney General of CT. I have also contacted the company that did the customer satisfaction survey that o completed when I purchased the car to either refill or change my survey because after dealing with this issue I will never purchase a car from them again. More

Liars This dealership is full of liars, to put it simply. I purchased a Nissan Pathfinder there a few months ago and went in for my first oil and filter ch This dealership is full of liars, to put it simply. I purchased a Nissan Pathfinder there a few months ago and went in for my first oil and filter change. Ever since it was done it was leaking oil. Bought it back in to get checked out and they told me that everything was fine, that they just didn't drain the old oil properly and the excess oil was dripping down, they cleaned it and I'm all set. That didn't make any sense. I noticed that they topped my oil off and told me that my oil level was fine too. Oil was still leaking so the next week I bought it to Crowley Nissan. They gave me the right oil filter and a new oil change. They told me that Kia installed an "after market" filter and my car was rejecting it. It wasn't sealing properly. Why wasn't the correct filter used in the first place? Also when I purchased my car we purchased it with a small dent in the door, they promised to take care of the dent at no cost. We made an appointment to fix the dent the following Friday at 12 pm. They even called to verify the appointment for 12pm. My wife took the day off and went there at 12pm only to be treated rudely and told she was late. They said the "dent guy" leaves at 12 and we needed to be there earlier. They said the "dent guy" was mad we wasted his time and left hours ago. But they wasted our time. Here we are months later with the dent still not taken care of because we can't take Friday's off whenever we want. Yes the "dent guy" is only there on Fridays and he doesn't travel to where our car is. Don't go here if you value honesty and integrity which I'm sure you do. More

Don't waste your time. Find other dealership. Bait and Switch. I was emailing back and forth with the Internet Manager named Kalani. I was under the impression of trading in my 2015 MDX for the Bait and Switch. I was emailing back and forth with the Internet Manager named Kalani. I was under the impression of trading in my 2015 MDX for the 2015 Cadenza. I will get the Cadenza with them paying me $13K cash. My MDX has an Edmunds.com value of $47K. Kalani was helpful but unfortunately he was playing the Bait and Switch game that I didn’t realize until he finally gave it up. I’ve asked them to come down to my place of work to appraise my car. At first, he was willing to do so but after a few emails, he said he will take my words for the condition of my car and agreed to have the deal move forward. But there was one big catch. Instead of me receiving a check of $13,000 from them, I actually have to pay $13,000 along with my MDX instead. I was scratching my head and tried to figure out how he came up with that number. My car has a trade in value of $47k, the Cadenza has an asking price of $32,999. So if I have to pay $13K, that would value my trade in for a total of $20K. Thank the Lord I was able to unravel the deal before I went to the dealership to do the paperwork as he insisted. Buyers beware. More

WORST CAR BUYING EXPERIENCE IN MY ENTIRE LIFETIME They get ONE STAR only because I can't give anything less. Tried to trade my low-mileage 2010 Honda Accord on a newer 2012 Honda Accord. Was told th They get ONE STAR only because I can't give anything less. Tried to trade my low-mileage 2010 Honda Accord on a newer 2012 Honda Accord. Was told they could not help me with financing because I had no equity in my 2010. Later looked up my used car value and it was $3000 more than they offered. No wonder there was no equity in my used Honda. They were trying to steal it all. But then tried to push me into a brand new 2015 Kia they could finance. REALLY? How does THAT compute??? Wait. Here's the best part. Was told we had a deal on the 2012 Honda and I gave them $2,000 CASH MONEY. When I would not bite on their new KIA and wanted my money back they would not produce a check at Noon, saying I could pick up my check the following day. Next day I go to TD Bank to cash their check and was told that Ken Crowley did not sign off "electronically" on the check and they couldn't cash it until the next day. Went back the next day and TD Bank charged me a $7 fee for cashing THEIR OWN CHECK. More

Excellent dealership! Had the most incredible experience buying a new car at Crowley Kia in Bristol! It was such a pleasure to do business at a car dealership with integri Had the most incredible experience buying a new car at Crowley Kia in Bristol! It was such a pleasure to do business at a car dealership with integrity. A business is only as good as it's employees and this business far exceeded our expectations. We had the pleasure of dealing with Rob Boyle and Kara who made our purchase effortless, not to mention Peter with his sense of humor. We have purchased a number of vehicles in the past at dealerships that we would never, ever return to because of their poor customer service, we were very leery as to where to go. I researched Kia's online and received many e-mails from car dealerships soliciting our business, we chose Crowley's in Bristol because they were the only one that called us, which was a nice personal touch. Rob and Kara were the best, we went there in the afternoon and drove away with our new car the next morning, for once it actually felt good buying a new car. I would definitely recommend Crowley's in Bristol, CT if you are in the market for a new car. We just love our new Kia Sedona! More

Worst Experience Ever. Go elsewhere!!! I went to Crowley Kia in an attempt to purchase a 2013 Kia Sorrento. Syed Ahmed is my sales person. In summary, they were trying to charge me a bogus I went to Crowley Kia in an attempt to purchase a 2013 Kia Sorrento. Syed Ahmed is my sales person. In summary, they were trying to charge me a bogus $450 additional dollars to "Certify" the vehicle. Their dealer "fees" FAR exceeded a competing Kia dealer. TWO times Syed and I agreed on the terms and the Manager came back and declined to accept the deal requiring more money. I finally thought we got the deal hammered out, and everyone (including the manager) was in agreement, they came back to me and said they would not honor the original trade-in amount. It would need to be $1,000 less with no explanation. I immediately called the Manager for an explanation. After several hours with no call back, I sent an email to the Executive Vice President of Ken Crowley Auto Group (Steve Miller ... smiller@crowley.com) and told him about this experience. Steve responded to me very quickly and I received a call from the manager asking me to come back in to see if they could work this out for me. Too late. I went to Premier Kia in Branford and purchased from them. I got a better vehicle for a better price with no BS. More

Not Happy With Our Purchase The sales person we worked with was Jose. Originally we were going to go through their bad credit program but after they saw we had a nice size down p The sales person we worked with was Jose. Originally we were going to go through their bad credit program but after they saw we had a nice size down payment, I felt like we were taken for granted and pushed through this sale. Our needs werent addressed because the vehicle is too small for our needs. Even after a big down payment of 16000 we still walked out of their with a 9,000 payment and the car isn't all that. IT has no bells and whistles it's very plain. To add insult to injury it's a 1/2 hour drive just to utilize the free oil change which is part of that 9000 upcharge. The experience was so horrible we have no desire to come this far for an oil change just to be reminded of the mistake we made. Every week my daughter and I say the same thing we are blessed to have a car but we hate THIS car. More

Worst customer service ever The worst possible customer service ever!!! The people at Crowley Kia don't even look at you if you're not a prospective new customer. I called in and The worst possible customer service ever!!! The people at Crowley Kia don't even look at you if you're not a prospective new customer. I called in and made an appointment to sign the paper for the gap protection cancellation since I paid off the loan early. I came in and the person there was busy, so I waited for almost an hour just to found out that she will have to take another 2 customers who came after me. I then was told to call and make another appointments tomorrow, the guy also told me that it doesn't matter if you have an appointment, new customers always come first. Then what the point of making appointment in the first place? Will never buy anything from this place ever again. More