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Crowley Chrysler Jeep Dodge Ram
Bristol, CT
1,299 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,299 reviews
September 29, 2020
Visiting from out of state and was having mechanical problems. The service I received was fantastic! They were very busy, but found time to help me. problems. The service I received was fantastic! They were very busy, but found time to help me. More
by Pjt
Employees Worked With
Tom Modeen, Mark Carlone, Tim Stroker
September 29, 2020
found the truck on truck trader site which led me to mark the sales person who was very helpful, attentive, and followed through with his word. would by another truck from him again! the sales person who was very helpful, attentive, and followed through with his word. would by another truck from him again! More
by blizzardelectric
Employees Worked With
Tom Modeen, Mark Carlone, Tim Stroker
September 28, 2020
They were not condescending/patronizing to me (a woman shopping for a care for herself). Extremely helpful, gave me full explanations on all details of the car. Any question I had was answered without h shopping for a care for herself). Extremely helpful, gave me full explanations on all details of the car. Any question I had was answered without hesitation and didn't make me feel as though I was asking something that wasn't relevant. Thank you all for being as helpful as you were regarding my purchase of a new car. More
by new car buyer
Employees Worked With
Jon Bryant, Gene Yaeger, Aelaina Gina, Phil LeBel and James Ghezzi
September 25, 2020
Great service, never a problem. Appointments are always on time. Car is left clean. Service receipt is very thorough and precise. Service area and waiting areas are very clean. on time. Car is left clean. Service receipt is very thorough and precise. Service area and waiting areas are very clean. More
by Marty
Employees Worked With
Tom Modeen, Mark Carlone, Tim Stroker
September 24, 2020
Great people to work with I came in for a oil change and the dates was wrong and they fit me in the Schedule came back the next day I had to come back because I had a skip and they took care of the problem the dates was wrong and they fit me in the Schedule came back the next day I had to come back because I had a skip and they took care of the problem More
by nlandrews1
Employees Worked With
Mark Carlone
September 22, 2020
Excellent and prompt service for unplanned visit on a Saturday. Valerie checked the inventory for a tire, called me back promptly and was able to fit me in. Work was timely. Saturday. Valerie checked the inventory for a tire, called me back promptly and was able to fit me in. Work was timely. More
by nancyn
Employees Worked With
Valerie
September 21, 2020
Great bunch of guys to work with. Very personable, knowledgeable and friendly. Answered all my questions and made the transaction happen without any issues. Went the extra mile on a couple of minor xx knowledgeable and friendly. Answered all my questions and made the transaction happen without any issues. Went the extra mile on a couple of minor xxxx-ups on my part. More
by dickray
Employees Worked With
Mark Giannone, Bill Wenzel,
September 16, 2020
Perfect, 4 stars and not 5 only because I had to wait well over a week to get vehicle in for oil leak. Probably not their fault, this pandemic is wreaking havoc with everything. But then again, I have ha well over a week to get vehicle in for oil leak. Probably not their fault, this pandemic is wreaking havoc with everything. But then again, I have had to schedule oil changes 2 weeks in advance previously. I am a faithful customer, I have bought 2 vehicles from them and my wife just bought a new Jeep from them. That should indicate my confidence and trust in Crowley and their personnel. They get all my work, including tires, batteries, oil changes etc.... More
by steveRAMfan
Employees Worked With
Mark Carlone
September 14, 2020
I am very dissatisfied with the customer service at Crowley of Bristol. Mostly on the sales side of things. I am an active duty service member and came to the dealer with a pre-approved loan from my Crowley of Bristol. Mostly on the sales side of things. I am an active duty service member and came to the dealer with a pre-approved loan from my military friendly bank. The salesman seemed upset when I told him that I already chose a bank to fiance with. I wanted to trade my vehicle in for a used Jeep. He told me that if I used my bank to finance I would not be able to take the new vehicle home the day I signed for it and that I was obligated to leave my trade in vehicle (because once I signed it would belong to Crowley). I've been to a dealer with a pre-approved loan and was able to take the vehicle the day of. That would have left me, a working adult, without a vehicle for up to two business days. Not a huge deal but I work 7 days a week. He knew the dealer was going to receive their funds. He stated, "if you finance with us you can take it the same day". I understand that he's a salesman trying to make commission. However, I believe that he/the dealership should've displayed a little courtesy because of my military status and duty to this country. I didn't want any breaks or deals I just wanted to use my personal bank to finance my vehicle. I ended up putting $500 to secure the vehicle. At that point I did not know that it was a non-refundable deposit. I purchased a vehicle because I didn't want to lose money. I financed with a bank used my the dealer. The rate was higher than what it was with bank (by .7%). However, I would never come for any service at Crowley. I would never recommend this dealer to anyone for purchasing a vehicle. More
by kendraV
Employees Worked With
Ted, Bill, Phil
