Crowley Chrysler Jeep Dodge Ram

Horrible. Lost a 3 time return customer & many many others We previously purchased 3 vehicles from Crowley jeep and were always pleased with the service and dealership. However, our last experience was an abso We previously purchased 3 vehicles from Crowley jeep and were always pleased with the service and dealership. However, our last experience was an absolute nightmare. We were going back to the dealership to turn in our leased vehicle which we leased through Crowley Jeep. When we got there we were told by the manager John Bryant ( someone who we never had dealings with before) that he could not take the lease in that day because he did not have the odometer statement document in his desk and he needed that in order to accept the leased vehicle back. So we said fine we will come again on another day and while we were there we decided to check out a few different vehicles to see what we could lease or purchase next. Our sales agent was Andy which we dealt with previously, however this time, he proceeded to explain that with our lease turn in, there would probably be significant charges, like a charge to us for replacement tires, a charge for this, a charge for that, all of a sudden, and according to Andy any other vehicle options were starting to diminish and become less and less attainable. Needless to say, we were quite surprised. They then tried to get us into a durango for way out of our budget range. When we told him what we could manage in way of a monthly payment they then proceeded to show us vehicles that just would not in anyway accommodate our growing family. So we left feeling quite depressed about our car situation. When we returned home, we researched some different options for us and made a call to the bank in which the lease was under. The bank stated to bring the vehicle back and just leave it on their lot for turn in. They stated that the odometer statement was a slip of paper that EVERY manager should have at his desk and every employee should have. They also stated that it was a 2 minute paper to fill out. SO we returned to Crowley, left the keys in the vehicle and told them that since they couldn't help us into another vehicle we were just returning the lease and doing what the bank told us to do. John turned bright red, proceeded to shout at my husband, cursed at him and name called him. We left the lot immediately & once we left the lot, we received a rude phone call from John Bryant stating that "IF you don't come get your vehicle, it will be dropped off at the walmart parking lot without plates and you will be liable for whatever happens to it" WOW- we were in shock. We then returned to the dealership, grabbed the leased vehicle again and told John that we will NEVER do business with any Crowley dealership again. HE then again insulted us by saying "GOOD we don't want customers like you anyhow" WOW- three time buying customers and you don't want us? We were blown alway. My husband is in law enforcement and deals with rude, obnoxious people day in and day out and now he is supposed to take this kind of treatment off duty as well. NO. He does not. We realized that this manager, John, may simply not have wanted to deal with us because we were returning a lease and now uninterested in any options for another vehicle that they were giving us. In the end, We went to another dealership to speak with them about car options and WOW- we could afford a durango and they would gladly accept our leased vehicle with NO extra charges. The vehicle was in mint condition so it was NO PROBLEM! The odometer statement disclosure was a 5 inch piece of paper that literally took 3 seconds to fill out and it was in every employee and managers desk at the new dealership we went to. The new dealership was amazed by how awful we were treated by Crowley and they definitely did a wonderful job of helping us get into a new vehicle comfortably and as quickly as possible ( I was pregnant at the time as well ) We tried to reach out to Ken Crowley to let him know we were displeased since he is so adamant on his commercials that he likes to know when a customer is dissatisfied and...we never heard back from him. SO to Mr. Crowley- we are still highly unsatisfied with our experience at your dealership. We are in shock that your dealership would treat a three time returning customer in such an awful way. John Bryant is someone who should be terminated for the manner in which he treated us. Because of this manager John, I can safely say with 100% certainty that your dealership will not only NOT get any business ever from us, but also NOT from our family, our friends, & you will NEVER get any business from the west side of the state who is involved in any type of law enforcement. Congratulations. Thanks for never getting back to us Mr. Crowley and I would advise you to look into your manager John, because it seems there are more than one complaint against him just on this site alone. I am glad to say, we found a new dealership and good riddance to Crowley. More

Have never had a good experience here I am writing to detail my extreme displeasure in the over seven years of poor service quality and experiences I have received at Crowley Jeep in Brist I am writing to detail my extreme displeasure in the over seven years of poor service quality and experiences I have received at Crowley Jeep in Bristol, Connecticut. I used to go to Crowley Jeep for service because they were within walking distance of my house but I am writing to let you know now I will not go back there even for free recall service due to my latest yet again bad experience. One of my first bad experiences with Crowley Jeep was in late 2009 when the starter motor on my Jeep failed. It was still under warranty from the place I bought the Jeep from so I took it to Crowley to have it replaced. They replaced it and the ‘new’ starter motor they put in broke again just 16 months later. I took it back to them yet again and the second starter motor they put in failed again just last month. I would expect more from a dealer using MOPAR parts that should not fail after such a short time and so repeatedly. Also, the local service station that I had the starter replaced at this time guaranteed their parts for two years. I did not get any kind of guarantee like this from Crowley when the first starter motor they put in failed after 16 months. Also around this same time, I had Crowley look at my brakes for being squeaky. After paying them several hundred dollars to machine the rotors, the brakes still squeaked. I went to a different place for service and they replaced the rotors, which then no longer squeaked. Needless to say I stopped going to Crowley Jeep in 2011 after the second starter motor failure. However, since they are still my closest dealership, I chose to go to them for two recall items a few days ago because at least I knew I would not have to give them any money. A few days before I was scheduled to take my Jeep to them for the recall work, I got some warnings about my oil pressure and oil pressure sensor. I felt as though the issue was most likely just because the oil level was low as I was due for an oil change anyway. I asked Crowley if they would change the oil and reset the ‘check engine’ code for the oil pressure sensor. If the code didn’t come back, the service would end. If the code did come back, I said they could replace the oil pressure sensor. My service appointment was at 8:30AM on Wednesday, November 4. I dropped the car off on my way to work around 5AM and never heard from Crowley all day. I did not call them as I luckily did not need my car right away but they never called me all day Wednesday to update me on the progress of my car. I finally called them at 1PM on Thursday (at most all of this work should have taken about 2.5 hours, not 1.5 days) and the cashier told me “Oh I have the paperwork right here, they just finished it up,” never explaining to me what work had even been done. Of course when I went to pick up my car, the final paperwork was timestamped as having been printed at 9:44AM on 11/4, so the car had been done for about 30 hours and was just sitting at Crowley. No one ever called me to tell me it was done or what work they were planning on doing for the oil pressure issue. And if you are going to blatantly lie to me, you could at least print a new report with a newer timestamp to try to cover it up. As soon as I started my car to leave Crowley, the ‘check engine’ light was still on, even though on the service report they claimed to have cleared the code and it did not return. As I recommended them to change the oil pressure sensor if the ‘check engine’ light came back on, it should be pointed out that Crowley Jeep can’t even manage to make more money off of me correctly, as they could have replaced the sensor. Additionally, when looking at my clanky suspension (which was clanking when I took it to Crowley for service) I noticed oil all over the front right suspension. So my shocks need to be replaced as well and no one from Crowley happened to notice this either when they were under my car changing the oil. Yet another missed opportunity for them to make more money off of me. I should mention as well all this time I never once talked to any service advisor or manager, only the cashier. I highly doubt this is standard procedure. In conclusion, I now will no longer go to Crowley even for free recall service as they cannot even manage to do that correctly (never called me to tell me my car was done). I will be driving further to the next closest Jeep dealership in my area. I will also be spending more money for an OBD II reader just so I can clear the ‘check engine’ code myself so I do not have to deal with anyone at Crowley again. This is how little faith I have in them to do anything right after 7+ years of poor service experiences. More

Typical car salesmen I thought I would give this place a try and trusted what was initially said by salesmen John. I've always brought my business to a dealer in Mystic, I thought I would give this place a try and trusted what was initially said by salesmen John. I've always brought my business to a dealer in Mystic, Ct and I always received outstanding service. Now I know my credit isn't the best but I've been working diligently to get it better so I mentioned on the onset not to go through a lot of banks as every inquiry would bring my score down. John mentioned that my score wasn't bad and I believed him and went to look at vehicles on the lot. I took two for a test drive and finally picked one that was reasonable and to my liking. At that point I was brought in to sales manager Mark whom seemed nice in the beginning and I also mentioned to him please do not go through a lot of banks as I don't want inquiries dragging on my score. I had to leave for my job and Mark mentioned that I would hear back in a couple of hours, however, I never did and it was always me calling them for a status. The first time I called Mark said "Yes we have you approved, but not for the amount you want" and that he was still working with the banks to get the approval I needed on the vehicle of my choice. The next day, after not hearing from them, I called back and this time heard this from Mark. " I'm working on getting you into a used vehicle that has 77000 miles on it, but trust me it's cherry...uh huh...I then said " well what happened with the approval for the lower amount" and the obvious salesman remark was " What do you mean? I never said that. Anyway, I withdrew my application and went to the dealer in Mystic, Ct that gave me a great deal and a payment that was even better! More

Typical Car Salesmen My old car had 156K miles but still was ok for a daily driver. She did need a little bit of mechanical work so rather than drop a grand into that car, My old car had 156K miles but still was ok for a daily driver. She did need a little bit of mechanical work so rather than drop a grand into that car, I decided I would go look for something newer. I had planned to drive to the dealer where i bought my last vehicle since I had gotten a great deal and awesome service but that dealership is about an hour away and it was already later in the evening so I decided to try Crowley as it's in the same town as I live. When I got to Crowley, I was greeted by Bill. We talked for a bit about what I was looking for and we made an appointment for me to come back on the weekend to take a few cars for a test drive. When I went back the following Saturday, I found a car that I liked so we went in to run the numbers with the Sales Manager, Kevin. I explained to him that I do not have to buy a car, but if i can get a good deal at the terms i am looking for, i would be willing to do so. I also advised that if they couldn't get me a good deal, that I would just go to the dealership that I went to previously which took excellent care of my needs. Now I am aware that my credit isn't great, which is why I wasn't at the Mercedes dealership. Kevin asked me to put down double the down payment that I indicated I was willing to give as well as giving me a payment that well exceeded what I said that I wanted to end up with. He then recommended that I look at another car that would change the deal. They had me test drive a older car with 72K miles. Granted, it was in really good condition for being older and well driven. I let him know that it was a nice car but I wanted to discuss it with my wife before I say yes. He told me that I would have to give a non-refundable deposit in order to keep that car available to me. Keep in mind that this entire process is what i would guess is just the typical car salesmen process, but it is certainly not the experience that i have grown to enjoy with the other dealership in Manchester. I went the next day to the dealer in Manchester, got a great deal to include a certified pre-owned car with only 32K miles, including the original factory warranties. I got the payments that i wanted, a better interest rate, and with the extra money that i didn't have to put down at Crowley, I had leather installed and weathertech floormat. I would never recommend any Crowley dealerships to anyone. More