Crossroads Hyundai at Centerra

This place is an Absolute Disgrace ! Ask anyone to name 1-2-3 what dealers do to pile on worthless fees and charges to rip customers off outside of the finance office. Most would say , Ask anyone to name 1-2-3 what dealers do to pile on worthless fees and charges to rip customers off outside of the finance office. Most would say , tinting and the bs clear paint protection bras , window etching and market adjustment Markup. This Ridiculous place does all 3 on almost every vehicle on their lot . $1699 for their LOL "Colorado pkg" which is the 100 tint job and the currently priced $50 clear bra by 3M. $499 window etching that they tell you LOL"prevents auto theft,like a thief gives a crap if there is numbers scribed on a window , and the topper a market adjustment of between $2500 and $6000 on EVERY vehicle that had a sticker. This unscrupulous dealer also has probably %25 of the New vehicles with Missing drive outs displayed.Pleas people if you are reading this RUN don't walk away .This place is the car dealer people WARN you about Everywhere ! I inquired about the addendums that they add to All of their vehicles of 2 different sales people and both Laughed and told me Everyone does it. UMM NO they don't. We went to 4 different dealerships on this sat 3-12 and they were the Only one with these pathetic addendums on their vehicles looking at 4 different car brands. Shame on this place, they don't deserve a business license ! More

Couldn’t agree more with one star ratings for CROSSROADS HYUNDAI. Never ever going there again! Management is ridiculous and the game of finance is just that to them, a game, Never seeing me again! HYUNDAI. Never ever going there again! Management is ridiculous and the game of finance is just that to them, a game, Never seeing me again! More

Deplorable treatment of people. Acting like they hold all the cards so they can treat you poorly and expect to still get your money. Not a chance. I have never been treated like I didn’t matter as a customer the cards so they can treat you poorly and expect to still get your money. Not a chance. I have never been treated like I didn’t matter as a customer when buying a new car, and I have purchased 5 in the last 5 years. All place treated me 100 times better. Guess the pandemic had made them feel superior to all of us simpletons. More

They charged me $695 for a front bra which the previous owner had installed, telling me it was new - and added other charges that I declined or was never told about . I am still waiting 6 months later for owner had installed, telling me it was new - and added other charges that I declined or was never told about . I am still waiting 6 months later for my refund. The most deceptive company I've ever dealt with. More

Sadly I need to leave a bad review.Run away from the service department. I bought a Palisade about eight months ago. I love the car but I hate the service. Getting a simple Oil change it’s like brain s service department. I bought a Palisade about eight months ago. I love the car but I hate the service. Getting a simple Oil change it’s like brain surgery. They will promise you the world when you buy the car but when you actually use the oil change service you are in trouble. First it will take weeks to get an appointment then it will take hours of waiting just to find out they will charge you any way because you you were not on their mileage schedule. The first time I went. It took weeks to get an appointment, 2 1/2 hours for oil change and tire rotation. When I left all my cruise controls were messed up. They had me come back to wait another hour to fix a control that they accidentally broke during the tire rotation. Additionally they forgot to put my hub cap on and would not replace it when I told them. . Sadly I was forgiving and tried again but this time they charged me for the service because I was over the mileage allowance that was due to lack of returned calls and no availability. RUN AWAY! More

Ridiculously slow. I took my car in for a check up because I had some concerns. It took them over 3 hours to finish. I did not even have any work done, they just looked at it. And it took over 3 hours because I had some concerns. It took them over 3 hours to finish. I did not even have any work done, they just looked at it. And it took over 3 hours. The only redeeming factor is that the gentleman behind the service counter had excellent customer service. I do not think I will be going back here. I’ll give my business to a place that values my time. More

I had originally given Crossroads a 5 star rating although am changing it with the latest issues. I worked with Scott (sales) and he was great. He found a used car for my new driver. I wanted it t although am changing it with the latest issues. I worked with Scott (sales) and he was great. He found a used car for my new driver. I wanted it to be safe and one that would pass emissions. (I didn't think that was too much to ask for) Check engine light is on when I was going to purchase it. Scott talked with his upper management team and they will fix the check engine light. I ask what happens if it comes on again? He said Crossroads will fix it. I brought it home and check engine light comes on again. I take it back in....service dept states they can run a diagnostic and that's it. Do the two departments communicate? Sales and Service? I hesitated leaving the car......although it has to be fixed but will they? Do we have lemon? I understand a dealership to have scruples and take responsibility for all vehicles they sell......Would they want a unsafe car for their new driver? More

Would not recommend, Wants more money after purchase was complete and then refused to take responsibility for their mistake!. First off went there looking for a vehicle hadn't made up my mind on a lease or complete and then refused to take responsibility for their mistake!. First off went there looking for a vehicle hadn't made up my mind on a lease or purchase yet, as soon as Scott realized I didn't have perfect credit he passed me off to another salesperson, Micheal. Micheal was not too bad to work with although he had the typical fake enthusiasm most car salesmen have. After going over my options I decided to buy a used vehicle but didn't care for any on their lot. One of their sister locations had a Grand cherokee I was interested in and Micheal said they could transfer it over the very next day for 500 dollars, which was assured would be given back to me immediately if I didn't like it for whatever reason. Well the next day Micheal says that he is about to get the jeep at about 9am, later in the afternoon about 4pm still no call or any communication, so I call him and he says he wasn't able to get it and will have to try Monday. So Monday comes and finally go see it, we like it offer them Slightly less than what they wanted and they decline, it's still a fair price so we get it. After waiting for 2.5 hours (Micheal must've said 5 more minutes at least 12 times) they finally get the paperwork done and send us on our way. Slightly annoying process but not terrible YET. I get a call 2 weeks later saying they forgot to charge me taxes and I need to come back and pay them more so we can get our plates, after voicing my frustration the guy(who refused to give me his name) says we're sorry but it's not our fault, and if we want our tags come in and pay and hangs up! I would've rather went to a buy here pay here! More

Selling my Hyundai and NEVER buying another thanks to this service department. They are the worst mechanics I have ever encountered. I am currently on oil pan RECALL issue #5 with them. 5 times to rep this service department. They are the worst mechanics I have ever encountered. I am currently on oil pan RECALL issue #5 with them. 5 times to replace an oil pan and each time they send me out the door with an oil leak. I had another engine issue that fell under warranty, they sent me out the door with a faulty starter that sounded like a lawn mower, they argued it with me and told me it was completely normal to sound like that. I took it to my mechanic who laughed. I will never buy another Hyundai, if they boast the warranty, maybe they should check in with this shop who is completely botching any attempt to use the "great" warranty! More

Please listen to all the other 1 star ratings! Do not waste your time and mental health to this dealership!The sales consultant was great, but rest of the people in this dealership are ignorant people. I waste your time and mental health to this dealership!The sales consultant was great, but rest of the people in this dealership are ignorant people. I gave them a 1 star rating and they asked me to re-review them, so the higher ups don't see that their customer was not happy. This dealership is totally misrepresenting Hyundai company and their reputation. If you are considering a Hyundai car, please go somewhere else. More