Crossroads Hyundai at Centerra

Great customer service Great service and allowed sufficient time and distance for test drive. Worked really well with me when discussing price and financing. They also deliv Great service and allowed sufficient time and distance for test drive. Worked really well with me when discussing price and financing. They also delivered a clean nice car. More

Great Car. Can't Recommend the Dealership. 1. I love the car. 2. I did not appreciate the initial engagement in which we discussed lease pricing. We had to go back and forth with a competing of 1. I love the car. 2. I did not appreciate the initial engagement in which we discussed lease pricing. We had to go back and forth with a competing offer from a different Hyundai dealer to reach a reasonable price. It took 4 hours to go from offer signing to driving off of the lot on the day of purchase. The car was not detailed, but this service is promised at a time of my choosing in the future. 3. I received a call a week after driving the vehicle off the lot informing me that I had to come in to re-contract. There was an error on Hyundai's side that required me to come back in and re-sign paperwork for the car at a higher rate ($8 higher). This was hard for me to accept. There was no apology. I pressed for the dealership to bring the rate down. After back and forth conversation with my significant other, the dealership requested the registration for our other Hyundai car to apply a discount to bring down the rate. Why was this not applied in the first place? When pressed for an apology for the inconveniences, an apology was offered. I re-signed the contract at a rate $4 higher. _ At the end of the day both my SO and I had to take time out of our work days (and add miles to a car I'm LEASING from them) to come back and re-contract for a measly $144 dollars after 3 years. No apologies, until pressed. No compensation. What about a free oil change? Anything? I did not receive the exceptional experience promised by the writing literally on their wall. I wish I had instead purchased from the other Hyundai dealership nearby whose ratings are significantly higher. The only competitive advantage Crossroads Hyundai had was proximity. I will strongly NOT be recommending any of my friends, family, or co-workers to this establishment. More

xxxxty Dealership See what was written on previous page. Very poor customer service. But our sales man was great. The GM is a joke and does not care about his customer. See what was written on previous page. Very poor customer service. But our sales man was great. The GM is a joke and does not care about his customer. More

This is my 3rd Elantra. This is the second Hyundai I have bought at Crossroads Hyundai. Both times it was a completely positive experience. John was immediately available upo This is the second Hyundai I have bought at Crossroads Hyundai. Both times it was a completely positive experience. John was immediately available upon a second visit to help clarify the use of my audio system. More

Very happy Received exactly what I wanted! I love my car and am so thankful for the staff for hooking me up with a perfect first car purchase. Only negative thin Received exactly what I wanted! I love my car and am so thankful for the staff for hooking me up with a perfect first car purchase. Only negative thing is I spent almost 8 hours there that day. More

Professional The gentlemen at Crossroads Hyundai went above and beyond in order to both find the right vehicle for my wife and I AND to get it to us within our bud The gentlemen at Crossroads Hyundai went above and beyond in order to both find the right vehicle for my wife and I AND to get it to us within our budget. We live 2 blocks from another Hyundai dealer, who, despite months of visits, was not able to do either of the above things for us. It's unfortunate, but Crossroads is not an onerous distance from our house. More

Great It was great they worked with me, they chose the right car for me, i've bought 2 cars from there already so they are pretty good It was great they worked with me, they chose the right car for me, i've bought 2 cars from there already so they are pretty good More

Don't know what this means, sorry I got the car I wanted, in a short time, had help from people who knew what they were doing. If I ever need a new car again, I will go back .thanks ag I got the car I wanted, in a short time, had help from people who knew what they were doing. If I ever need a new car again, I will go back .thanks again Vlad. More

Excellent experience We had a very good experience at Crossroads Hyundai. The place was clean and the staff was knowledgeable. We appreciated the level of instruction we We had a very good experience at Crossroads Hyundai. The place was clean and the staff was knowledgeable. We appreciated the level of instruction we received to use the different systems. The time it took to get financing back was pretty long, however, we were able to still accomplish the purchase in the time we had available. More

The customer budget If the vehicle is over the customer's budget, show them other options. Not everyone feels comfortable saying that they can't afford something. So the If the vehicle is over the customer's budget, show them other options. Not everyone feels comfortable saying that they can't afford something. So they settle to avoid disappointment or negative reactions from sales individuals. More