Crossroads Ford of Wake Forest

service was excellent! my car has never ran better. the staff is friendly and answered all of my questions. The staff suggested services needed for 100,000 but NEVER push my car has never ran better. the staff is friendly and answered all of my questions. The staff suggested services needed for 100,000 but NEVER pushed any services on me. More

I was not charged for recall this time always appreciated. Big Dan is the man! appreciated. Big Dan is the man! More

Very friendly stuff the place was clean, and the gentleman that helped me was very knowledgeable and his customer service was very high. I believe his name was Danny he was over-the-counter. He took gentleman that helped me was very knowledgeable and his customer service was very high. I believe his name was Danny he was over-the-counter. He took the time to explain to me everything I had my kids with me as well, and he offered him a snack from the waiting room, I’ll find that very nice of him. I will definitely go back to that location because of the service. Thank you so much. More

We are very pleased with our purchase thanks mainly to our salesman Joseph Robbins. He was very customer oriented. He listened to what we wanted, answered our questions and helped us to find what we wante our salesman Joseph Robbins. He was very customer oriented. He listened to what we wanted, answered our questions and helped us to find what we wanted. He could not have pleased us more. Warren Butler, the finance manager also did a great job of completing the paper work. We would certainly recommend Crossroads Ford to anyone shopping for a vehicle. This is the second vehicle we have purchase from them. More

The staff, from the salesman to the financing team, was professional, courteous and overall a great experience. professional, courteous and overall a great experience. More

I took my 2020 Mustang for service as drivers side airbag lite was on, they corrected the problem in 2 visits , first one was locate the problem order parts, second was to install part and reprogram defectiv lite was on, they corrected the problem in 2 visits , first one was locate the problem order parts, second was to install part and reprogram defective part. Everything went fine and courtesy ride to my home went fine. I was well satisfied with the service. More

This is the seventh vehicle purchased by a member our family from Crossroads Wake Forest. Always happy with the great customer service. family from Crossroads Wake Forest. Always happy with the great customer service. More

I purchased a new truck and had a "due bill" for a tire rotation and alignment. The salesman (Davis) and the QuikLube service advisor (Tine) were extremely professional in very quickly and professionally c rotation and alignment. The salesman (Davis) and the QuikLube service advisor (Tine) were extremely professional in very quickly and professionally closing out the due bill. Thank you! More

worst service ever. I bought a 75000 diesel truck from them in 2023 that has a recall. I have contacted service 3 times in the last 60 days and not a single contact or m I bought a 75000 diesel truck from them in 2023 that has a recall. I have contacted service 3 times in the last 60 days and not a single contact or message left for me. They say it has to be the diesel person to schedule it but no one calls me back. Have left messages 3 times in 2 months with service. You spend that kind of money with them and get no service. I get it that recalls do not generate the money they expect but I am sorry that is their job! More