Crossroads Ford of Fuquay-Varina

THE SERVICE ADVISOR I DEALT WITH WAS VERY PROFESSIONAL AND EXPLAINED TO ME ABOUT THE RECALL CHECK AND WHAT HAD TO BE DONE. I DO HAVE A BIT OF PROBLEM WITH A PENDING RECALL ON THE DOOR LOCKS NOT LOCKING OR AND EXPLAINED TO ME ABOUT THE RECALL CHECK AND WHAT HAD TO BE DONE. I DO HAVE A BIT OF PROBLEM WITH A PENDING RECALL ON THE DOOR LOCKS NOT LOCKING OR ALLOWING THE DOORS TO SHUT PROPERLY WHEN IN FREEZING AND DAMP WEATHER,THE SERVICE ADVISOR REPLIED THAT THEY HAVE SEE THE F-150 DO THIS PROBLEM I DISAGREE IF IS KNOWN THEN FIX MY TRUCK WHILE I WAS AT THE DEALERSHIP, THIS PROBLEM HAS HAPPENED 1 TIME SO FAR TO MY TRUCK I DID NOT MAKE THIS PROBLEM UP More

Worked out well and completed exactly what I requested to be done on the car be done on the car More

Very friendly and knowledgeable people. Sam was a great salesman and I would work with him again salesman and I would work with him again More

We had to take our 2018 Expedition in for a follow up to a previous visit. The Crossroads of Fuquay service team was extremely busy and scheduling an appointment was challenging over the next couple of week a previous visit. The Crossroads of Fuquay service team was extremely busy and scheduling an appointment was challenging over the next couple of weeks simply because their schedule was full. Brent worked directly with me to get time scheduled and took the time to understand exactly what we were experiencing with our Expedition. He was also clear that we would have to leave the vehicle for several days simply because of how busy their schedule was. He called every day and kept us informed. We have the Expedition back and everything seems to be working well. Brent was the key to our experience More

I needed a key for my car that is keyless entry and they were able to provide one and program it to the car. were able to provide one and program it to the car. More

Jordan handled everything professionally and was super calm. I appreciated his warm and positive demeanor. calm. I appreciated his warm and positive demeanor. More

Jean-Marie and the entire team at Crossroads Ford Fuquay Varina we amazing. They gave us a great price and first class service. I will buy my next Ford from them!!! Varina we amazing. They gave us a great price and first class service. I will buy my next Ford from them!!! More

My Service Agent was very nice. He gave me discounts and when I researched, their price was much lower than their competitors. The agent also explained the work in detail. when I researched, their price was much lower than their competitors. The agent also explained the work in detail. More

This last experience was great. So many times when I go to a dealership, the people customers meet with present themselves well, but don't know much about cars. They also are very dismissive of any diagno to a dealership, the people customers meet with present themselves well, but don't know much about cars. They also are very dismissive of any diagnosis you have already done. If I go to a dealership I'm going because they have tooling and expertise I don't have. On this visit my diagnosis and thoughts were give great respect and the service advisor Jordan Morshed was hands on. He came and looked at my vehicle and crawled underneath. The work thus far has been trouble free. More