Crossroads Ford Kernersville - Service Center

Things always go good at Kernersville Ford. The staff always takes good care of the customer and the car. Have been with them from the start - Purchase to service since 2006. The ford mustan The staff always takes good care of the customer and the car. Have been with them from the start - Purchase to service since 2006. The ford mustang convert has done its job. More

They told me they could not fix my car and not to come back. My car has not been running right since April, 10 trips to Crossroad Ford and the last time after me having my car for 2 months the check engine light My car has not been running right since April, 10 trips to Crossroad Ford and the last time after me having my car for 2 months the check engine light came on as we drove it off the lot. All they did was turn off the light and sent us on our way. With a broken car. The next day when the light and the engin was not working right I called them back and asked them who could fix my car, and they said they could not fix the car and not to come back. More

bad service and falsehoods purchasing new was OK. Then the problems started with the check engine oil light and a rubber strip that needed repair. The service tech said they wer purchasing new was OK. Then the problems started with the check engine oil light and a rubber strip that needed repair. The service tech said they were waiting for the glue to dry when in fact nothing of Tate sort happened. They didn't know how to get the light turned off. Then they said they would call in week - they didn't. Dropped it off again, after they then said they had to order a part - the rubber strip. Check oil light still on after a month. Now the tire pressure gauge has come on and won't go off. They said it might be another week and they would call. So so disappointed in the response. Don't buy here and don't go here for service. More

Horrible experience. If I could rate dealership below 1, I definitely would. We bought a 2014 Ford Mustang March 22, 2016. This is the 4th Mustang we have owned with no If I could rate dealership below 1, I definitely would. We bought a 2014 Ford Mustang March 22, 2016. This is the 4th Mustang we have owned with no previous problems still owning one of them so we were not hesitant about buying a used Mustang. The car was driven approximately 2500 miles, three months, when the engine blew up with approximately 63,000 miles on it. This "excellent condition Mustang", as they described it, did not even make it to the first oil change before it had a blown engine. We had the vehicle towed to the dealership where they confirmed that it had a blown engine. The dealership said the car showed no signs of abuse and they did not have any reason it should have blown up with this mileage on it. They referred us to Ford who immediately referred us back Crossroads Ford. Crossroads said it was Fords responsibility Ford said it was Crossroads. Needless to say, we were stuck putting another engine in a 2014 Mustang that we paid $16,900.00 for 3 months earlier. Crossroads offered to take the car as a trade in and offered me $6000.00 for a car we had just bought from them for $16,900.00 two months earlier. What a Joke!!! They also went from an engine costing approximately $6500.00 to a fabulous deal of a used engine with approximately 58,000 miles on it for $3000.00 to $3300.00. Really you shouldn't be so caring and generous. When we purchased the car and the salesman was going over the warranty (which I declined) the manager came up to the salesman and said it's Ford certified right?? The salesman said no, its not, but we do have all the car fax info on the car and all service has been done on time. Needless to say if the car was Ford Certified we would have had a 12 month 12000 mile warranty on the vehicle. When we had the engine problem I questioned why the car was not Ford Certified and he said the only reason was because it had an open recall and a vehicle cannot be certified with an open recall. So if Ford had released the parts to correct the recall we would have had a warranty and would not be out the monies to replace an engine in a car that we had just bought. Also, I should have been explained this when I purchased the car, I would have definately thought twice before we bought it. The car sat on their lot for a month trying to decide what to do about the car. We had someone go pick up the car one night 2 weeks ago and they have yet to even call to see if we got the car. My advise would be to run far from this dealership or have plenty of monies to fix the car when something major happens to it. THE WORST DEALERSHIP I HAVE EVER DEALT WITH!!! More

Dropped off car on Tuesday a.m between 8 and 8:30. Engine light, ABS light, rattle in dash. Dealer provided loaner. After no word, I called dealership at 6:03 pm on Thursday. Was put through to ser Engine light, ABS light, rattle in dash. Dealer provided loaner. After no word, I called dealership at 6:03 pm on Thursday. Was put through to service. Phone answered by Bill Mock, service manager. I gave my name and said I was starting to think my car had been stolen, since I didn't even have an estimate yet. He said let me check..., your service rep is Jillian. We close at 6:00 and there is no one here. He took my name and number and said he would have Jillian call me. At 2:00 pm on Friday, having not heard anything yet, I called and spoke with Jillian who told me "good news" the technician will look at your car today. We have been so slammed, I'm sure glad we could let you have that loaner. I said, this is crazy, I had no idea it would take this long just to get it diagnosed, I'll come get it. She said no, don't do that, the technician has it now, I've been telling my manager we needed to get it back there. She said she would call me back with the details. In the meantime, I was so frustrated, I emailed Ford to share the experience from a time to diagnose. Mi did not ask Ford to take any action, just letting them know the dealership was not living up to the high service standards Ford advertises. Later that afternoon she called and told me more "good news", the check engine covered by recall, so I don't have to pay for that or the diagnostics fee because it was a recall issue. ABS was a sensor and details about rattle. They didn't have the parts for the rattle so car would be ready on Monday. On Monday, she called and car was ready. I was unable to make it by 6:00 so I called and said I could be there around 6:15 or I could come the next morning. Jillian said whatever was best for me. I went to the dealer Tuesday a.m., Jillian had the technician speak with me about the rattle and all was well. WAIT, Jillian wasn't finished with me, she booted the sales manager out of the office beside the service desk and asked me to come inside so she could explain what they did. She then proceeded to tell me how the service department works, that diagnostics is not just plug it in and tell what's wrong that the car has to go through multiple check points, etc. etc. I said, well I've had service engine service appointments before and it did not take 4 days. She then told me she spoke with me on Thursday (as if that we're acceptable) which wasn't true. Then she tells me she knows I contacted Ford and wants me to know how she went out of her way to get me a loaner sine I had a check engine light on and how she put me in front of a lot of people. I said, so are you saying you did me a favor giving me a loaner? She said no, but I have a "stack" of people waiting for one. I'm thinking, well if it takes 4 days to get an estimate...I doubt you'll ever get caught up....whatever. Then she tells me she just wanted me to understand what happened. I said, "all you had to say was I'm sorry you weren't happy with our service and we hope you'll give us another chance. Instead, I heard, we did nothing wrong and we did you a favor by giving you a loaner." I got up and left the office, but lo and behold, it was Jillian who had to ring me up. At that point she told me how much it was and that they had given me a $50.00 discount (she didn't say for what, I guess it was just another favor... I will not go back if it is the last Ford dealer left in the world. You know, sometimes you just need to suck it up and say we dropped the ball. Lecturing your customer for contacting the mothership beats all I've ever experienced. More