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Crossroads Ford Kernersville - Service Center

Kernersville, NC

4.5
125 Reviews

125 Reviews of Crossroads Ford Kernersville - Service Center

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June 05, 2025

Great service. The service tech, Brandon, called as soon as the work was completed. I bought my truck at this dealership and have all the maintenance done there als More

by Bentley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Crabtree
Jun 09, 2025 -

Crossroads Ford Kernersville responded

Hello, we appreciate your feedback of our Staff's outstanding service! Please let us know if there is ever anything else we can do for you! Safe travels!

March 03, 2025

Last visit was oil change and purchase of a new battery. Service was excellent! Very professional. Thank you! More

by Priceb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Keating
Mar 08, 2025 -

Crossroads Ford Kernersville responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

February 07, 2025

Extremely pleased. Even though it took a day longer and a bit more expensive than originally quoted, the entire process was a breeze. From driving me back home after ha More

by hokies63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ireland
Feb 15, 2025 -

Crossroads Ford Kernersville responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 10, 2024

Had to make an appointment to drop off my truck just to be told the recall expired… they could have told me this over the phone when I set up the appointment. Just a waste of both of ours time. I’m sure it More

by sailors.worsts.5d
Recommend Dealer
No
Employees Worked With
Ron?
November 25, 2024

Always friendly and curtious, they got my vehicle in quicker than I was expecting for service. More

by Lcraven88
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Crabtree
Feb 15, 2025 -

Crossroads Ford Kernersville responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2024

Excellent service! Always! They always go above and beyond! Always courteous and professional! And clean! More

by 300deteh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Kidd, Chris Allison, Kelly Maher, Randy Hines, Elijah Wara-Goss, Charles Rainey
Feb 15, 2025 -

Crossroads Ford Kernersville responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2024

They are pleasant to deal with. They take great care of my truck every time. More

by Star52656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Allison
October 07, 2024

The service staff is friendly and knowledgeable. My only negative comment is about their online service scheduling. Whenever I try to schedule 'The Works' services the system displays the date and t More

by rcappadona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Rainey
August 26, 2024

Made the service very simple. I was having my 2024 Mustang GT’s first oil change done. And unfortunately I didn’t make an appointment. Thankfully they got me in by mobile mechanic More

by Sky5oh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Munn
July 25, 2024

The service manager Mike K. is unprofessional and petty. After having my truck onsite for a scheduled appointment for 7 hrs I had to call to find out details after I was told I More

by Dixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Cusack
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