Crossroads Ford Kernersville

No consideration for customer issues. They are too busy to deal with you or to give feedback. They are too busy to deal with you or to give feedback. More

Had to order this vehicle from Ford. The wait was around 5 months which was better than expected. They stayed on top of the order and when it arrived I was very pleased with how the tr The wait was around 5 months which was better than expected. They stayed on top of the order and when it arrived I was very pleased with how the truck was prepped and how quickly the service was. Great job to all involved. They made the buying experience very easy. More

Kernersville ford made it easy to buy my new 2023 f150 platinum,everybody was friendly and helpful. Would definitely buy from them again! Thanks guys! platinum,everybody was friendly and helpful. Would definitely buy from them again! Thanks guys! More

Great dealership! They were reasonable on negotiating the price of the vehicle. Once I decided to buy, they personally drove the car to my house, and filled out all th They were reasonable on negotiating the price of the vehicle. Once I decided to buy, they personally drove the car to my house, and filled out all the paperwork with me. Highly recommend. More

Body Shop was phenomenal from the moment I dropped off my wreck car until I picked it up less than 2 weeks later. They stayed in touch throughout the process! 5 stars! wreck car until I picked it up less than 2 weeks later. They stayed in touch throughout the process! 5 stars! More

Service Department is organized and very friendly. They listen to every word you say. I’ll always use Crossroad Ford. They listen to every word you say. I’ll always use Crossroad Ford. More

Friendly staff and good service. Truck was ready before scheduled pick up time!!!! Thanks, Rick Truck was ready before scheduled pick up time!!!! Thanks, Rick More

We have purchased 3 new vehicles in the lady 3 years from Crossroads Ford and have been for the most part very satisfied. Everyone is very nice and helpful. I think the only issue I have had is how long it Crossroads Ford and have been for the most part very satisfied. Everyone is very nice and helpful. I think the only issue I have had is how long it took for an oil change ange inspection this past week when I went. I was there for over 2 hours and didn't get any updates on why it was taking so long even though I was set up for text alerts. My other issue was on my wife's Explorer ST, when we purchased it there were no rear controls for climate control because they were not available when they built the vehicle and we were told the we would be contacted as soon as they were available, but 1 year later it took us calling to ask if it was available yet after I happened to find out it had been available for 2 months and we were never called. Overall though I will still recommend Crossroads Ford because they have nice and helpful employees. Just like any business things do slip through the cracks that sometimes need to be addressed and corrected. More

Excellent customer service team, friendly and helpful staff. Answer all my questions and concerns effectively. staff. Answer all my questions and concerns effectively. More

This dealership was very easy to deal with. They were very accommodating as I arranged for purchase remotely. They were very accommodating as I arranged for purchase remotely. More