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Crossroads Ford Kernersville
Kernersville, NC
285 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 285 reviews
July 25, 2024
The service manager Mike K. is unprofessional and petty. After having my truck onsite for a scheduled appointment for 7 hrs I had to call to find out details after I was told I is unprofessional and petty. After having my truck onsite for a scheduled appointment for 7 hrs I had to call to find out details after I was told I would get an update by 10am, only for them to say they can’t duplicate an issue that a different auto mechanic shop was able to diagnose just one week prior. Once I arrived to get my truck Mike takes it and pulls it out into the rain vs keeping parked in their covered parking area and then hands the keys as he laughs with other employees about his petty move. This is not the level of service anyone should receive and Ford has been notified with an open case to investigate this dealership’s incompetence. I would highly recommend you seek others dealerships in the area like Cresent Ford for your service and buying needs. This dealership is a slap in the face to the Ford brand. More
by Dixon
Employees Worked With
Mike Cusack
July 25, 2024
The sales and staff were all very easy to deal with, laid-back but still professional. Never felt pressured and even allowed me to take the truck out and show my wife while working up the numbers. laid-back but still professional. Never felt pressured and even allowed me to take the truck out and show my wife while working up the numbers. More
by bwsmitty
Employees Worked With
Dustin Marshall, Chris Allison, Angie Kidd
July 11, 2024
Everyone at this location was very pleasant and helpful from actually making the appointment to getting the work done all the way to the checkout. from actually making the appointment to getting the work done all the way to the checkout. More
by bitnerp
Employees Worked With
Robert Murphy 5 STARS
June 15, 2024
Crossroads Ford and Dustin were awesome. They worked with me to get the payment I wanted and got me into the vehicle that I was wanting for quite some time. They worked with me to get the payment I wanted and got me into the vehicle that I was wanting for quite some time. More
by ncgraphicartist
Employees Worked With
Dustin
May 06, 2024
Highly recommend visiting this dealer if you are in the market for a new vehicle! Service is exceptional and Bill was a pleasure to work with. Facilities are clean and comfortable and they will put in the market for a new vehicle! Service is exceptional and Bill was a pleasure to work with. Facilities are clean and comfortable and they will put in the extra effort to make sure you find the exact vehicle you want! More
by Wesley Van
Employees Worked With
Bill Van, Angie Kidd
