Crossroads Ford Kernersville

Excellent experience. They found the car for me and had it delivered same day and in excellent condition. I will be doing business with them again. it delivered same day and in excellent condition. I will be doing business with them again. More

Dropped off car on Tuesday a.m between 8 and 8:30. Engine light, ABS light, rattle in dash. Dealer provided loaner. After no word, I called dealership at 6:03 pm on Thursday. Was put through to ser Engine light, ABS light, rattle in dash. Dealer provided loaner. After no word, I called dealership at 6:03 pm on Thursday. Was put through to service. Phone answered by Bill Mock, service manager. I gave my name and said I was starting to think my car had been stolen, since I didn't even have an estimate yet. He said let me check..., your service rep is Jillian. We close at 6:00 and there is no one here. He took my name and number and said he would have Jillian call me. At 2:00 pm on Friday, having not heard anything yet, I called and spoke with Jillian who told me "good news" the technician will look at your car today. We have been so slammed, I'm sure glad we could let you have that loaner. I said, this is crazy, I had no idea it would take this long just to get it diagnosed, I'll come get it. She said no, don't do that, the technician has it now, I've been telling my manager we needed to get it back there. She said she would call me back with the details. In the meantime, I was so frustrated, I emailed Ford to share the experience from a time to diagnose. Mi did not ask Ford to take any action, just letting them know the dealership was not living up to the high service standards Ford advertises. Later that afternoon she called and told me more "good news", the check engine covered by recall, so I don't have to pay for that or the diagnostics fee because it was a recall issue. ABS was a sensor and details about rattle. They didn't have the parts for the rattle so car would be ready on Monday. On Monday, she called and car was ready. I was unable to make it by 6:00 so I called and said I could be there around 6:15 or I could come the next morning. Jillian said whatever was best for me. I went to the dealer Tuesday a.m., Jillian had the technician speak with me about the rattle and all was well. WAIT, Jillian wasn't finished with me, she booted the sales manager out of the office beside the service desk and asked me to come inside so she could explain what they did. She then proceeded to tell me how the service department works, that diagnostics is not just plug it in and tell what's wrong that the car has to go through multiple check points, etc. etc. I said, well I've had service engine service appointments before and it did not take 4 days. She then told me she spoke with me on Thursday (as if that we're acceptable) which wasn't true. Then she tells me she knows I contacted Ford and wants me to know how she went out of her way to get me a loaner sine I had a check engine light on and how she put me in front of a lot of people. I said, so are you saying you did me a favor giving me a loaner? She said no, but I have a "stack" of people waiting for one. I'm thinking, well if it takes 4 days to get an estimate...I doubt you'll ever get caught up....whatever. Then she tells me she just wanted me to understand what happened. I said, "all you had to say was I'm sorry you weren't happy with our service and we hope you'll give us another chance. Instead, I heard, we did nothing wrong and we did you a favor by giving you a loaner." I got up and left the office, but lo and behold, it was Jillian who had to ring me up. At that point she told me how much it was and that they had given me a $50.00 discount (she didn't say for what, I guess it was just another favor... I will not go back if it is the last Ford dealer left in the world. You know, sometimes you just need to suck it up and say we dropped the ball. Lecturing your customer for contacting the mothership beats all I've ever experienced. More

Arrived at dealership expecting not to buy anything. Salesman grayed us very friendly and professionally. He didn't come off as a guy looking to sell something instead seemed like he actually cared ab Salesman grayed us very friendly and professionally. He didn't come off as a guy looking to sell something instead seemed like he actually cared about what I wanted. Amazing! The finance manager also was informative and compelling but not so pushy I wanted to walk out. I am amazed at the family like feeling we received. I happened to be in town for the military and was just looking but because of the way I felt I chose to buy 300 miles from home instead of coming home and buying locally from some one else. More

You are treated with the up most respect. Have been dealing with Crossroads Ford for several years and they have always went overboard to get me the deal I wanted. I would recommend Crossroads to ever dealing with Crossroads Ford for several years and they have always went overboard to get me the deal I wanted. I would recommend Crossroads to everyone. And Chris is still checking on me and my new car. More

I was very pleased with the purchase of my 2013 Focus. The trade-in process, financing, and the overall sales experience was a positive one. Angie Kidd was very good about keeping in contact with me when The trade-in process, financing, and the overall sales experience was a positive one. Angie Kidd was very good about keeping in contact with me when I first put in an internet inquiry when I was shopping around for a new vehicle, and she was very pleasant to work with when we met to test drive a car, to get an appraisal for my old car, and throughout the entire process of buying the new one. I would recommend CrossRoads Ford of Kernersville to anyone looking for a pleasant car-buying experience! More

I had a very good salesman that worked with me to purchase a ford Taurus with all the bells and whistles on it. Every one at the Dealership was super. Thank you ! purchase a ford Taurus with all the bells and whistles on it. Every one at the Dealership was super. Thank you ! More

This new vehicle purchase is not the first we have bought at Crossroads Ford. There are many reasons we keep coming back. Our experiences with sales always make us feel valued like family and we know we ar at Crossroads Ford. There are many reasons we keep coming back. Our experiences with sales always make us feel valued like family and we know we are getting a great deal. We have all of our vehicle service done at Crossroads Ford too; it's exceptional! More

I had a great experience overall and Angie Kidd, Salesperson was extremely knowledgeable and great at listening to my needs making them obtainable, making the whole process seamless. Salesperson was extremely knowledgeable and great at listening to my needs making them obtainable, making the whole process seamless. More

I picked up my car after work so it was very late when we finished up the paperwork. Even though it was after his normally shift kelly stayed and maded sure I was 100% happy and well versed in the car specia finished up the paperwork. Even though it was after his normally shift kelly stayed and maded sure I was 100% happy and well versed in the car special features! Kelly and the Crossroads gang were great! If you are looking for professional, nonpushing, and very knowledgable salesperson.....ask for Kelly! More

Was ready to purchase new or slightly used vehicle. Kelly Maher listened well when I spoke of what I wanted and needed. Searched for and found many vehicles which met my criteria. Worked out details of loan Maher listened well when I spoke of what I wanted and needed. Searched for and found many vehicles which met my criteria. Worked out details of loan to meet my requirement. Kelly Maher made my purchase professionally and exciting. Very knowledgeable about Expedition EL model. Very prompt in answering questions I had. Over all a great experience . I would recommend Mr Maher and Crossroads Ford for your vehicle needs. M K Hayes More