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Crossroads Ford Kernersville
Kernersville, NC
278 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 278 reviews
August 26, 2024
Made the service very simple. I was having my 2024 Mustang GT’s first oil change done. And unfortunately I didn’t make an appointment. Thankfully they got me in by mobile mechanic I was having my 2024 Mustang GT’s first oil change done. And unfortunately I didn’t make an appointment. Thankfully they got me in by mobile mechanic. Which was an awesome experience. To be able to sit in my own home rather than at the dealership was a nice feeling. I loved the fact that the mobile service didn’t cost any extra which definitely makes me appreciate this dealership even more. I have 2 ford dealers close to me and this dealership is about 22 minutes away from me and I will hands down only go to this dealership due to their amazing service and customer pricing! Love it. Keep it up Crossroads Ford of Kernersville! You got a loyal customer as far as I am concerned. More
by Sky5oh
Employees Worked With
Scott Munn
August 19, 2024
I bought a truck,mostly over the phone. Spent about 30 minutes at dealership. Sales and finance made it quick and easy. Great experience. Spent about 30 minutes at dealership. Sales and finance made it quick and easy. Great experience. More
by Wlane
Employees Worked With
Chris Allison
July 29, 2024
They were professional, educated on the vehicles, answered my questions honestly and treated my family with kindness and care instead of rushing trying to make the next sale. This was my first visit answered my questions honestly and treated my family with kindness and care instead of rushing trying to make the next sale. This was my first visit to Crossroads and they will have all my future business. I left feeling like I could continue my day instead of exhausted and confused like with other dealers I’ve visited. 💯 awesome work! More
by RSchrader
Employees Worked With
Elijah Wara-Goss
July 25, 2024
The sales and staff were all very easy to deal with, laid-back but still professional. Never felt pressured and even allowed me to take the truck out and show my wife while working up the numbers. laid-back but still professional. Never felt pressured and even allowed me to take the truck out and show my wife while working up the numbers. More
by bwsmitty
Employees Worked With
Dustin Marshall, Chris Allison, Angie Kidd
July 25, 2024
The service manager Mike K. is unprofessional and petty. After having my truck onsite for a scheduled appointment for 7 hrs I had to call to find out details after I was told I is unprofessional and petty. After having my truck onsite for a scheduled appointment for 7 hrs I had to call to find out details after I was told I would get an update by 10am, only for them to say they can’t duplicate an issue that a different auto mechanic shop was able to diagnose just one week prior. Once I arrived to get my truck Mike takes it and pulls it out into the rain vs keeping parked in their covered parking area and then hands the keys as he laughs with other employees about his petty move. This is not the level of service anyone should receive and Ford has been notified with an open case to investigate this dealership’s incompetence. I would highly recommend you seek others dealerships in the area like Cresent Ford for your service and buying needs. This dealership is a slap in the face to the Ford brand. More
by Dixon
Employees Worked With
Mike Cusack
July 11, 2024
Everyone at this location was very pleasant and helpful from actually making the appointment to getting the work done all the way to the checkout. from actually making the appointment to getting the work done all the way to the checkout. More
by bitnerp
Employees Worked With
Robert Murphy 5 STARS
