Crossroads Ford Kernersville

I did a quick service for oil change at a local tire store before going on a trip. The problem was that they left the oil cap off when they changed the oil. We went on our trip and later headed back h store before going on a trip. The problem was that they left the oil cap off when they changed the oil. We went on our trip and later headed back home. Little by little oil was being thrown out on the engine, not much at a time but over time it covered the belt that charges the battery and ran the air conditioner. So all of a sudden on Saturday afternoon (half way home) the battery light came on and the air conditioner stopped working. I pulled over to check under the hood and saw the oil cap off and oil all over the engine, so I knew what had happened, later Robert at Crossroads Ford confirmed. I checked my phone and found Green’s Ford but they did not have any service workers available, they were about to close. They suggested I check with your Crossroads Ford dealership. I talked with Robert and he said to bring it on in. Robert was wonderful. He suggested that we (my wife, me and 2 cats) go to the waiting lounge (cats stayed in carriers so not to bother anyone there) and he took the car back to get it fixed. The lounge was very comfortable with snacks and coffee. You can’t imagine how great that was since the only other option would have been to try to find a hotel that allowed cats and stay in town for 2 nights until it could be fixed Monday. Please tell Robert thanks again. Your dealership was a true rescue for us and it didn’t take that long to get fixed and get on our way back home. More

Service Great service and fast processing. Found the problem that I had and corrected it in a short period of time. .friendly to talk with. Very professional. Great service and fast processing. Found the problem that I had and corrected it in a short period of time. .friendly to talk with. Very professional. More

1st Time Ford Owner This was my 1st purchase of a Ford product. I was very happy with my salesman Ceaser. I received a fair trade for my vehicles. This was my 1st purchase of a Ford product. I was very happy with my salesman Ceaser. I received a fair trade for my vehicles. More

Service this time was not what I expected but as always check in and out is always helpful and scheduling appointments are easy and convenient. My vehicle is this time was not what I expected but as always check in and out is always helpful and scheduling appointments are easy and convenient. My vehicle is always ready when promised. More

We have bought 5 vehicles over the last 8 years from here. Chris Allison and Zach have always taken care of us. Both have been promo and now I’m dealing with Caesar who has some big shoes to fill but di here. Chris Allison and Zach have always taken care of us. Both have been promo and now I’m dealing with Caesar who has some big shoes to fill but did a Awesome job on his first round with us. Never thought I would have a devoted dealer but this group in Kernersville has a loyal customer! Thank you guys for all you do. More

Great People, Great Selection, Pleasant Experience We came upon Crossroads Ford Kernersville only because my 2000 F-150 broke down in route to Raleigh. I had my truck towed to Crossroads for service a We came upon Crossroads Ford Kernersville only because my 2000 F-150 broke down in route to Raleigh. I had my truck towed to Crossroads for service and 3 days later was driving back from Raleigh to purchase a 2020 F-150 and trade in my 2000 because of the great deal they offered me on a new truck. Our salesman Noah Blackmore was knowledgeable and a pleasure to work with. He went over every inch of the new truck explaining every new feature. From the Sales Manager Zack to Chris in Finance the entire buying experience was smooth and seamless. I had numerous Ford dealerships available to me between Kernersville and Raleigh and I made the decision to make the 80 mile drive back to this dealership for a reason. More

Every visit I have had at Crossroads Ford has been great!! Scott in service made my last visit awesome!!! This is my first vehicle I have purchased there. My sister has purchased at least 6. great!! Scott in service made my last visit awesome!!! This is my first vehicle I have purchased there. My sister has purchased at least 6. More

Excellence I am always treated with respect and my issues handled effectively and expeditiously. The sales people are always helpful and explain everything in I am always treated with respect and my issues handled effectively and expeditiously. The sales people are always helpful and explain everything in great detail. More

This dealership sold my granddaughter a defective vehicle! They did not stand behind this car even though there was a warranty involved and the car was dangerous to drive! A meeting with the used s vehicle! They did not stand behind this car even though there was a warranty involved and the car was dangerous to drive! A meeting with the used sales manager brought no solution; only smart-xxx comments. The car was not safe after several repair attempts! The car was sold at a loss after full disclosure by my family as they have integrity; something this dealer does not have! More

2014 Ford Focus I brought my car in for repair. TCM needed to be replaced. It was a warranty item. Service Advisor Scott Munn did a good job handling the problem. He I brought my car in for repair. TCM needed to be replaced. It was a warranty item. Service Advisor Scott Munn did a good job handling the problem. He also set me up with a courtesy vehicle while my car was being repaired. I appreciated that. Sincerely, Vince Paratory More