Crossroads Ford Apex

Great experience. First class customer service. Michael provided exceptional service. Since I was driving the car from NC to TN, Michael made sure to address my minor concern. He took the car to their in-h provided exceptional service. Since I was driving the car from NC to TN, Michael made sure to address my minor concern. He took the car to their in-house oil service and resolved the problem. Couldn't ask for more. Thank you! More

The sales staff here is excellent. They remained cordial and courteous throughout the entire process. Larry CurtisFord was attentive to all of my needs and requests. A number of sales managers and executive and courteous throughout the entire process. Larry CurtisFord was attentive to all of my needs and requests. A number of sales managers and executives continued to follow up with me for days and even weeks after I drove off the lot in my new F150. I got a great price on the #1 truck in America from the #1 dealership in America. Thanks Larry and Crossroads Ford of Cary! More

Both men were very professional to deal with and treated us fairly. Both were good about answering our questions and very patient. Larry Curtisford was our main contact. He was friendly, enthusiastic, an us fairly. Both were good about answering our questions and very patient. Larry Curtisford was our main contact. He was friendly, enthusiastic, and eager to help. If he did not have an answer to a question, he was quick to find the answer. We never felt rushed or pressured and this was a positive experience. Larry has been diligent about followup and very thorough. We would not hesitate to recommend him to our friends as well as recommending Crossroads Ford. More

Mark Rooyakkers and everyone I interacted with at CrossRoads was very helpful, friendly and not at all "pushy". Overall the buying experience was excellent and I wouldn't hesitate to recommend Mark a CrossRoads was very helpful, friendly and not at all "pushy". Overall the buying experience was excellent and I wouldn't hesitate to recommend Mark and CrossRoads Ford to anyone. The next time I'm looking to buy a car CrossRoads will certainly be the first place I'll look. More

I had been searching for a Ford Flex for about 2 years, I had been searching for a Ford Flex for about 2 years, actually preferring to find a low mileage program car if possible to avoid the new car depr I had been searching for a Ford Flex for about 2 years, actually preferring to find a low mileage program car if possible to avoid the new car depreciation. I saw a possible vehicle at Crossroads advertised on the web and submitted a query a few months ago. I received a prompt response from Craig Maxa and although the vehicle ended up not being a match for my option requirements, Craig has periodically followed up with me to see if I was still searching. When Craig called me Jan. 31 once again, he invited me to check out a new 2012 Flex Limited that fit most of my requirements. When my wife and I arrived, Craig greeted us professionally and had already prep'ed the vehicle for a test drive. I had a Ford X-plan PIN which Craig leveraged along with my 1997 Ford Explorer trade-in to begin the sales price negotiation. I had researched the internet cars sales applications to get a ball park "good" price objective. Craig worked with his management as we negotiated and we were successful in coming to what I felt was a reasonable / fair price. Craig passed us the the financial lead, Steve, who also did a very expedient financial application and the extended warranty option. The entire process was smooth and efficient including the license transfer. I also appreciated the follow up from Mike Hall, Sales Manager, to ensure we were completely satisfied. More

I met Keith through internet sales and explained that I didn't have time to drive to Cary unless he thought he could match a previous deal that I had been offered. Keith not only matched it, but gave us a didn't have time to drive to Cary unless he thought he could match a previous deal that I had been offered. Keith not only matched it, but gave us a better car for around the same price. After we arrived at the dealership, he introduced us to Larry who finished the sale. Larry went over the car features at great length with my 17 year old daughter, who would be driving the car. We had been to several dealerships, and they had barely acknowledged her. Larry never acted like he wanted to make the sale and get us out of there so he could make the next sale. Larry has even contacted us since the sale to make sure things are going well. Definately the best car buying experience that I have EVER had:) More

I would definitely recommend Crossroads Ford to anyone I would definitely recommend Crossroads Ford to anyone buying a new or used car. Our salesman, Patrick Rowe, was very helpful explaining to us the I would definitely recommend Crossroads Ford to anyone buying a new or used car. Our salesman, Patrick Rowe, was very helpful explaining to us the different styles, price, financing, etc. We came to the dealership looking to buy a used car. Patrick let us test drive several new & used cars. Eventually we decided to buy a 2011 Ford Fusion and we love it. More

We had worked with a few dealerships and decided to go with Crossroads because of our experience with Mark. He went out of his way to make sure we were in a vehicle that supported our needs and asked us a with Crossroads because of our experience with Mark. He went out of his way to make sure we were in a vehicle that supported our needs and asked us a lot of questions to determine the best way to go. Mark's follow through and professionalism is second to none. If we need another vehicle in the future, we will definitely use Mark and Crossroads. We have already told many of our friends about our experience. Thanks Mark for making our buying experience a positive memory! Steven and Teresa Oakley More

Buying a new car is stressful, but Larry made it easy. He was very understanding and helpful with my issues and concerns. He made my buying experience...fun! He was very understanding and helpful with my issues and concerns. He made my buying experience...fun! More

Purchased a 2012 Ford Focus. Mark Rooyerakkers provided excellent customer service. He was most knowledgable about the design features of the vehicle. He as very up front with me throughout the process. excellent customer service. He was most knowledgable about the design features of the vehicle. He as very up front with me throughout the process. I'd recommend to my friends to ask for him when they visit the dealership to purchase a vehicle. More