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Cross Creek Subaru
Fayetteville, NC
158 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 158 reviews
August 03, 2026
Saved our bacon. While traveling from Maryland to South Carolina got “Christmas tree” lights. Luckily only 15 mins away. Rolled in at 3:30pm and they were able to dia While traveling from Maryland to South Carolina got “Christmas tree” lights. Luckily only 15 mins away. Rolled in at 3:30pm and they were able to diagnose in 45 minutes or so. Paula the service advisor and everyone there was extremely nice and helpful. Repair may have taken several days so we rented a car and continued on our trip. Car was ready two days later and we picked it up on our way home, no problem. Great customer experience for a difficult situation. More
by AndyH
Employees Worked With
Paula, Cross Creek Subaru
August 02, 2026
Excellent customer service. Staff always friendly, courteous and knowledgeable. Great staff. Not my service days. Staff always friendly, courteous and knowledgeable. Great staff. Not my service days. More
by cyndyandrews
Employees Worked With
All were kind, helpful and professional, Cross Creek Subaru
August 01, 2026
Added to the earlier survey response, my wife and I wanted to especially recognize Ms. Gi Gi Greenfield whose outstanding customer service from the moment of our first call, through dropping off our ve wanted to especially recognize Ms. Gi Gi Greenfield whose outstanding customer service from the moment of our first call, through dropping off our vehicle for a loaner, to explain the extra service we needed and to final payment and delivery. Ms. Greenfield’s world-class professionalism is an invaluable asset to Cross Creek Subaru in Fayetteville, NC, one who easily could be recruited at other companies in the metro area. We thank her and wish her and the Cross Creek team well. More
by Richard N
Employees Worked With
Mr. Jay, Ms. Abby
July 27, 2026
Everyone we came into contact with was welcoming, kind, and informative. They were up front regarding the car price and there were no hidden fees. I highly recommend this dealer if you are looking for a ca and informative. They were up front regarding the car price and there were no hidden fees. I highly recommend this dealer if you are looking for a car. More
by Roanne
Employees Worked With
Jared Bost, Cross Creek Subaru
July 20, 2026
Extremely professional, valued, my time very efficient with my time. Completely transparent. The online price was the price.There's no add ons no games. with my time. Completely transparent. The online price was the price.There's no add ons no games. More
by Jimhendricks
Employees Worked With
Jared was an excellent salesperson, Cross Creek Subaru
July 17, 2026
While the service was exemplary, they damaged a piece of equipment throughout the process and when I let them know they wanted me to to still pay to fix the same damage they caused. equipment throughout the process and when I let them know they wanted me to to still pay to fix the same damage they caused. More
by cristian.arce12
Employees Worked With
Cross Creek Subaru
July 10, 2026
My daughter called the dealership Thursday morning not knowing what was wrong with her car. They told her to bring it in and was able to assist her without an appointment. She just needed a battery. knowing what was wrong with her car. They told her to bring it in and was able to assist her without an appointment. She just needed a battery. More
by Mom
Employees Worked With
Lady in the service department , Cross Creek Subaru
