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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,866 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,866 reviews

November 25, 2020

Worked with Shawn Lopes. Process was easy. Shawn listened to what I wanted and was able to pivot quickly to resolve an issue with the originally wanted vehicle. Great experience. More

by JBais
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, James Holfinger
Nov 25, 2020 -

Cross Chrysler Jeep Fiat responded

thanks for taking the time to share your easy car-buying experience with Shawn and James! We hope you continue to enjoy your new ride! Please do not hesitate to reach out to us when we can work with you down the road!

November 20, 2020

They were great. Right from the start they helped out as much as possible. I would highly recommend them to others. Would buy from them again More

by Timbaugh23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, Chase Vancelette
Nov 20, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you for the 5-star rating and great review! We are happy to know that you had a good experience with us and we appreciate you recommending us!

November 17, 2020

I got to know this dealer when searching for a car on internet. Getting to know BJ at the Cross Chrysler, JEEP dealership was a surprisingly a very positive experience Most importantly, he is a sincere More

by Both
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BJ Cornell
Nov 17, 2020 -

Cross Chrysler Jeep Fiat responded

First off, thank you much for your review! We are glad we could make your car buying experience something to remember. We'll be sure to let BJ know how awesome he is and how well he did with your experience!

November 13, 2020

Great buying experience. Shawn Lopes was our salesman and was easy to work with. He provided plenty of pictures of the car we were interested in. He answered all our questions in a timely manner and just mad More

by fear1969
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Nov 14, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you for the five-star review! Shawn loved working with you to find your perfect ride. Congrats and happy driving!

November 12, 2020

I have purchased several vehicles from Cross in the past 10 years and recently a 2020 Jeep Gladiator. Chris Gabehart and Chris Madison were great to work with. I could not have been any happier with the sal More

by jasoncebe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Madison, Chris Gabehart
Nov 12, 2020 -

Cross Chrysler Jeep Fiat responded

Hi there, thanks for the kind words! We're glad to hear Chris and Chris have given you outstanding service! It was a pleasure working with you. Congratulations on your new 2020 Jeep Gladiator! Let us know if there is anything else we can help you with.

November 12, 2020

What a great experience. Shawn was helpful and professional without being pushy! We were able to test drive without pressure. Will definitely recommend to friends. More

by bethjosh2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Nov 12, 2020 -

Cross Chrysler Jeep Fiat responded

Hi there, thanks for the kind words with Shawn! We're glad to hear your experience was positive. We hope to see you again.

November 09, 2020

BJ and David were great to work with. They were quick, efficient, and ultimately made my experience as easy as it could have been. I would recommend anyone head up to Cross Motors because they take care o More

by ill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BJ, Matt Ward, David Figg
Nov 10, 2020 -

Cross Chrysler Jeep Fiat responded

You've got that right - we aim to take wonderful care of our valued guests. Thank you for taking the time to leave us feedback regarding your recent experience with BJ and David. We're happy to know it was a successful visit! Come back and see us anytime.

November 09, 2020

Shawn Lopes was was my salesman and he very professional and would recommend him and the rest of the staff that Assisted me on purchasing my vehicle .When I had questions about the condition of the vehicle More

by briancosby81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Nov 10, 2020 -

Cross Chrysler Jeep Fiat responded

Hello there, thank you for leaving us a review. We know that purchasing a vehicle should never be taken lightly, and we're here to empower you to feel confident about the decisions you make when buying with us. Let us know how else we can assist you!

October 31, 2020

Working with Matthew was a great experience. He is very helpful and knowledgeable. Communication with him is very easy. He always responds to my questions quickly. Overall great experience. I highly recome More

by jakubv90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Beard
Oct 31, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you so much for your review! We appreciate your time and the extra effort it takes to provide your feedback. Matthew is an awesome member of our team and it is great to hear that he went above and beyond for you!

October 30, 2020

5 Star experience, found our dream AEV JKU on Tuesday, working with Chase and Marcus, built the deal including a trade on Wed, drove 300+ miles on Thursday picked it up! Chase was informative, stayed con More

by hobietim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Chase Vancelette
Oct 30, 2020 -

Cross Chrysler Jeep Fiat responded

Hi Tim and Carolyn, thanks for the kind words! We're glad to hear your experience with Chase and Marcus was positive. We truly appreciate your business and welcome you back anytime you need help.

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