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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,866 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,866 reviews

January 07, 2021

I recently bought a 2021 Jeep Gladiator from Cross Motors, from Salesman Matt Beard. I would highly recommend all my friends and family to search Matt out for a grand deal. More

by Ken K
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Matthew Beard
Jan 07, 2021 -

Cross Chrysler Jeep Fiat responded

Hi Ken, thank you for the five-star review! We're glad to hear your experience with Matt was positive. Congratulations on your new 2021 Jeep Gladiator! Have a wonderful day.

January 06, 2021

Great dealership and awesome buying experience. Staff was friendly and knowledgeable and no sales pressure. Thanks Shawn for all your help on my Jeep purchase!!! More

by JustinB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, James Holfinger
Jan 07, 2021 -

Cross Chrysler Jeep Fiat responded

Thank you for visiting Cross Chrysler Jeep Fiat, Justin! We will be sure to thank Shawn for providing you with friendly and knowledgeable service. We look forward to working with you again!

January 05, 2021

Chase was amazing to work with at Cross. He was quick to answer my online browsing questions and had us in filling out paper work the same day! We were happy to drive home in my new Jeep Wrangler! More

by abbyanderson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Vancelette
Jan 06, 2021 -

Cross Chrysler Jeep Fiat responded

Thank you for the positive feedback! We are happy to know that you had a good experience with us and with the help of Chase. We value your business and we hope that you enjoy your new Jeep Wrangler!

January 04, 2021

Shopped online, made an appointment with Shawn for the next day, the Jeep was ready and waiting. Shawn and James were wonderful to work with! Very accommodating, easy spirited and attentive throughout the More

by Mhende1979
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, James Holfinger
Jan 05, 2021 -

Cross Chrysler Jeep Fiat responded

Congrats on the new Jeep! Shawn and James wish you many miles. Thanks for choosing Cross Chrysler Jeep FIAT!

January 02, 2021

Great service. Prompt and courteous. Professional. The service was performed on time and correctly. The price was as originally quoted. Vehicle was returned on time. More

by pojudd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None, Kevin Turner, Tyler Morrison, Rick Turner, Kelsi Ferguson
Jan 03, 2021 -

Cross Chrysler Jeep Fiat responded

That's excellent to see! Cross Chrysler Jeep FIAT is always happy to be of service and we are pleased to see we exceeded your expectations. Please come back at any time.

December 28, 2020

Follow up to my inquiry was quick and informative. Rick called me to verify and detail my request. He then called back later that day with pricing and pricing breakdown. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Turner
Dec 28, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you so much for your feedback for Cross Chrysler Jeep FIAT. Feel free to reach out if we can help with anything else. We're here for your automotive needs, Chris!

December 26, 2020

Always Excellent Service when I get service at this location! The guys are always professional and I appreciate when they went ahead and used my rewards before paying! More

by traciarays
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Turner, Rick Turner
Dec 27, 2020 -

Cross Chrysler Jeep Fiat responded

Tracia, thanks for taking the time to share your excellent service experience with Kevin and Rick! We're glad to hear you're satisfied with your repairs! Please don't hesitate to reach out in the future if you need any further auto-related assistance.

December 18, 2020

Matthew made the car buying experience quick and easy ! From sending me pictures to final sale - excellent experience ! He followed up the next day to check in on how it was going . More

by M Lambert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Beard
Dec 19, 2020 -

Cross Chrysler Jeep Fiat responded

Thank you for the great review! Matthew was happy to assist you with everything. Thank you for shopping with us here at Cross Chrysler Jeep FIAT!

December 17, 2020

I saw a 2018 wrangler on AutoTrader and called. Shawn called me back after verifying it was available. I met Shawn and got to drive it. Soon i owned it. Shawn was great to work with. He worked around me More

by jlepianka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, James Holfinger
Dec 18, 2020 -

Cross Chrysler Jeep Fiat responded

We couldn't be more appreciative of this positive review! We strive to provide our customers with an experience they can't receive anywhere else, and we're so proud that James and Shawn have provided just that to you. Customer satisfaction is what keeps us going, and we hope that you visit us soon. Please feel free to contact us for any of your auto needs!

December 16, 2020

I had a great experience with all that I came in contact with at the Jeep dealership, especially David Figg. He was so attentive to my every need and want I had to make buying my new vehicle from the Cross More

by Phillipgadams
Recommend Dealer
Yes
Employees Worked With
David Figg
Dec 16, 2020 -

Cross Chrysler Jeep Fiat responded

Congratulations on your new Jeep and welcome to the Cross Chrysler Jeep Fiat Family! It gives us great pride knowing that you felt comfortable working with David and that your visit here was an enjoyable one! We look forward to learning from you again, and please contact us if you ever need anything regarding your Jeep.

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