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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,865 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,865 reviews

May 06, 2021

The process was really smooth! The team got me in and out within a few hours 2. Every thing was covered at best price in town!! More

by Sstyle62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
May 07, 2021 -

Cross Chrysler Jeep Fiat responded

We're happy our team here at Cross Chrysler Jeep FIAT provided speedy service for you at a price you liked. We are always more than happy to assist you if anything else comes up. Take care!

May 04, 2021

Our experience was nothing short of excellent, from the price, customer care, paperwork, all the way to the surprise and bow tie on my wife’s née Jeep Grand Cherokee. They treated us like family and Evan C More

by ceo.psychops
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Luckett, Evan Cambron
May 05, 2021 -

Cross Chrysler Jeep Fiat responded

Well said! We love to learn that every aspect of the experience went smoothly with Evan. Our main goal here at Cross Chrysler Jeep FIAT is to help all our customers love the experience, as much as you did. Enjoy your new Jeep and welcome to the family!

May 03, 2021

BJ did a phenomenal job handling the purchase transaction Very knowledgeable and honest I highly recommend him Matt was very professional with the financing arrangements More

by Riggs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
B J Cornell - Sales Matt Ward Finance , Rick Turner
May 04, 2021 -

Cross Chrysler Jeep Fiat responded

Hi Riggs, Thank you for taking the time to give us your positive review. Your satisfaction means everything to us, so we are pleased to hear that BJ did a phenomenal job. We appreciate your recommendation. Thank you for choosing Cross Chrysler Jeep Fiat and we hope to continue to assist with all of your future automotive needs.

May 01, 2021

Joel was a great help very friendly and knowledgeable business office great to work with in and out under 1 hour fantastic streamline and easy to follow More

by DeeDee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel
May 01, 2021 -

DeeDee responded

Highly recommend

May 02, 2021 -

Cross Chrysler Jeep Fiat responded

Hi there, At Cross Chrysler Jeep Fiat we thank you for your five star review. We strive to create a customer driven experience, therefore we are delighted to hear Joel was able to create this environment for you. We deeply appreciate your recommendation. Thank you for choosing Cross Chrysler Jeep Fiat and we hope to continue to assist with all of your future automotive needs.

April 26, 2021

Shawn Lopes helped us find the perfect jeep. There was no pressure, just professionalism and knowledge of their product from our sales person. We came to see one Jeep that was being driven by another prospe More

by Watsonswife15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Apr 27, 2021 -

Cross Chrysler Jeep Fiat responded

Thank you for the feedback! We are happy to know that you had a good experience with Shawn who provided great customer service, and we will make sure to share all your feedback with management. We hope that you will continue to visit us at Cross Chrysler Jeep FIAT!

April 24, 2021

Great customer service. Service was performed in a timely manner. I was also made aware of other issues that i would otherwise not have noticed. More

by Tmruxe2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsi Ferguson
Apr 26, 2021 -

Cross Chrysler Jeep Fiat responded

Hi there, Thank you very much for sharing your experience, We are always striving for excellence and are thrilled that you had such a great and positive experience with us. Thank you for your visit at Cross Chrysler Jeep FIAT and we look forward to seeing you again for any of your automotive needs.

April 22, 2021

Tyler was great in helping diagnose my issue, and was helpful in recommending other issues that needed resolved. Work was completed satisfactory, timely, and correctly. More

by STARRS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Beard, Tyler Morrison
Apr 23, 2021 -

Cross Chrysler Jeep Fiat responded

Thank you for taking the time to share your great experience with Tyler and Matthew in our Service Department! We're glad to hear you're satisfied with your repairs! Please do not hesitate to reach out to us when we can work with you down the road at Cross Chrysler Jeep FIAT.

April 22, 2021

Chase and Joel were Great! I custom ordered a JEEP and received in just 3 weeks. The follow up was great! This is my second purchase from Cross Jeep. More

by smcmillen23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Vancelette
Apr 23, 2021 -

Cross Chrysler Jeep Fiat responded

Thank you for taking the time to mention Chase and Joel! Congratulations on your new Jeep! Don't hesitate to reach out to us when we can work with you down the road at Cross Chrysler Jeep FIAT.

April 22, 2021

Marcus Rothell was amazing! He worked with us through the whole process in making our decision on a Jeep. He was so patient and assisted us when we decided to order our new 2021 Jeep Wranger Willys. More

by swanstine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marcus Rothell
Apr 23, 2021 -

Cross Chrysler Jeep Fiat responded

Hi there, thank you for the five-star review! We're glad to hear Marcus has provided you with an amazing experience. Congratulations on your new 2021 Jeep Wrangler Willys! We look forward to working with you again soon.

April 21, 2021

We were from out of town when our vehicle experienced some issues. Called and was able to drop off the car. Once the issue was determined it took only a matter of hours to have it resolved. More

by New Jersey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Morrison
Apr 22, 2021 -

Cross Chrysler Jeep Fiat responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Department, and we hope that you will continue to visit us at Cross Chrysler Jeep FIAT!

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