Cross Chrysler Jeep Fiat

My wife and I were very happy with the professionalism of our salesperson (Chase) and manager (Matt). They both were very helpful with our questions and getting us in a new vehicle that fits our budget. The our salesperson (Chase) and manager (Matt). They both were very helpful with our questions and getting us in a new vehicle that fits our budget. They both went above and beyond to make sure that our vehicle is in prestige condition. Thank you, The Webb Family More

Jon, Chase, Matt and the feast of the Cross Motors team did a great job again with helping me order and take delivery of our new Jeep Wrangler 4xe! Thank you ! did a great job again with helping me order and take delivery of our new Jeep Wrangler 4xe! Thank you ! More

My sales rep, BJ Cornell, was excellent, five stars!!! The dealership was welcoming and friendly. However, the detail department is seriously lacking competency and attention to ‘detail’! Even if your new The dealership was welcoming and friendly. However, the detail department is seriously lacking competency and attention to ‘detail’! Even if your new car is a used car, you should be able to drive it off the lot looking it’s absolute best. Unfortunately, you could find a more thorough cleaning at your neighborhood drive-through car wash! I’ll be back to purchase again! More

I have a 2018 Jeep renegade. I have had a repeated issue with a part, in the 3 years that I have owned the vehicle, this is the 3rd replacement. It causes the vehicle to flash all warning lights on the dash with a part, in the 3 years that I have owned the vehicle, this is the 3rd replacement. It causes the vehicle to flash all warning lights on the dash, the locks and windows to stop working, and the steering to lock. It also keeps the vehicle push button to lock and it wont turn off, you have to disconnect the battery to turn it off. Last year when this part when out I worked with Tyler and the experience was amazing. This time, I was assigned to Kelsi and it has not been a pleasant experience. She has cut me off when I try to speak and explain the situation. She corrected me about the type of part that was faulty (sorry I don't work in the auto industry). The jeep actually went out of service on Saturday after the service department closed and I was told when I called, not to have the vehicle brought there until I spoke with someone about the issue on Monday. So when I called this morning to set up the service, she informed me it would be Tuesday afternoon at the earliest before they could look at it, depending on when it was brought in. I told her it was being towed, she said she would call when it arrived. I waited almost 2 hours after my vehicle was picked up and called to make sure it had arrived. She "explained" she had it and it was a busy morning. I explained again that any service that is done through the extended warranty, had to be pre approved..and she kept asking if maintenance had to be approved. This is not maintenance by any means. I told her I left the information for the warranty and the prior 2 repairs for this part on the front seat of the vehicle. I am still not sure she understood. I did not hear anything else today, until 6 minutes before closing time. Kelsi text me to tell me she would be out the next day and would be back on Wednesday. I asked if there was a loaner vehicle available, since I haven't had a car in over 2 days and this was my only transportation. She advised that once they determine the issue I could get a rental through my extended warranty, if it qualifies, but that they were busy and did not have a loaner available, oh and I would have to pay for the rental until they are able to figure out what is happening with the vehicle. So far not a happy owner!! More

Feel so blessed to have found the perfect car for our son here! Marcus was absolutely wonderful through the entire process! He is so conscientious and worked so hard to accomplish exactly what we needed for here! Marcus was absolutely wonderful through the entire process! He is so conscientious and worked so hard to accomplish exactly what we needed for the payment to work within our budget. He made sure the car was inspected and road-ready for my son and communicated with us in every step of the process! I would highly recommend everyone go to Cross and ask for Marcus if you are searching for a great car and great experience! More

Awesome service and customer experience. Very friendly staff always kept me up to date. Finished the work ahead of time. Quick to answer any question. staff always kept me up to date. Finished the work ahead of time. Quick to answer any question. More

I live in the Cincinnati area but found the eight seat Chrysler Pacifica I wanted online at Cross. Shawn Lopes was extremely helpful in providing information and photos as I was making a purchase decision Chrysler Pacifica I wanted online at Cross. Shawn Lopes was extremely helpful in providing information and photos as I was making a purchase decision without yet seeing the vehicle. The whole experience was pleasant and pressure fee. I highly recommend Shawn and Cross Motors. More

The staff at Cross made this long distance transaction effortless. Very polite and personable. The jeep was better then described. Can’t say enough about the whole process. effortless. Very polite and personable. The jeep was better then described. Can’t say enough about the whole process. More

I feel very good and welcome. Thank you Joel Maupin you’re a good sale and friendly. I giving to you 5 stars, thank you you’re a good sale and friendly. I giving to you 5 stars, thank you More

Bought my second jeep from cross yesterday. Shawn Lopes goes the extra mile to ensure the customer gets what they want for a fair price! goes the extra mile to ensure the customer gets what they want for a fair price! More