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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,866 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,866 reviews

September 26, 2023

One of our best experiences buying a new vehicle because of the salesman BJ Cornell. More

by Molly
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Beard, BJ Cornell
Dec 05, 2023 -

Cross Chrysler Jeep Fiat responded

Congratulations on your new vehicle. Our Sales Team here at Cross Chrysler Jeep FIAT strives to provide each customer with an excellent experience. Thank you for choosing us for your automotive needs.

September 26, 2023

I recently purchased my third vehicle with Cross. I have been driving Jeep Grand Cherokees for a few years but had been wanting a Wrangler. I texted my salesman to tell him what I was interested in b More

by Jeep Girl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes, James Holfinger
Dec 05, 2023 -

Cross Chrysler Jeep Fiat responded

We are so glad that the team here at Cross Chrysler Jeep FIAT could assist in find the Jeep Wrangler you were looking for. We appreciate your business and the wonderful review.

September 25, 2023

Great to work with, Joel was understanding and great person, I’ve bought new cars for other family members. But never for myself so this time I did. I enjoy it More

by Chuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel. , Matthew Beard
Dec 05, 2023 -

Cross Chrysler Jeep Fiat responded

We are so glad you had a great experience with our Sales Team. We appreciate your business and look forward to providing you more five star experiences down the road.

September 25, 2023

We all have enough pressure and stress in our daily lives, we don’t need it when buying or trading a car. My experience was the best I’ve had and this makes my ninth corvette. Low key, and they know al More

by montgomery
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
BJ Cornell
Sep 26, 2023 -

Cross Chrysler Jeep Fiat responded

Montgomery, we are ecstatic to learn from your perfect review that we have earned your trust as a loyal customer at Cross Chrysler Jeep FIAT and ensure you had the best customer service experience! It is a pleasure for us to know that our pleasant Sales Team provided you with a stress-free process and excellent care during each of your visits. We hope you are enjoying your purchase and if we can further assist with anything, please let us know.

September 25, 2023

They were very nice but the oil change did take a little longer than I thought More

by Bnsmith1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsi Ferguson
Sep 26, 2023 -

Cross Chrysler Jeep Fiat responded

Hello, thank you for your positive review and feedback. It makes us proud to know that our friendly Service Team did a great job taking care of your oil change. Should you need anything, please don't hesitate to reach out to us at Cross Chrysler Jeep FIAT.

September 22, 2023

All staff were prompt and helpful. Dealership was very clean and well maintained. Great experience. More

by Bslogsdon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Hughes was 5*, Chris Gabehart
Sep 22, 2023 -

Cross Chrysler Jeep Fiat responded

Hello, thank you so much for taking the time to leave us this wonderful five-star review, and appreciate our building. We are so happy to know that our team was prompt, helpful, and provided a great experience on your visit. It was a pleasure to do business with you, and please do not hesitate to reach out to us for any further needs at Cross Chrysler Jeep FIAT.

September 21, 2023

Very good experience! Our salesman David Figg was extremely knowledgeable about all of the features and packages available for the Gladiator line. More

by Jroby5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Figg
Sep 22, 2023 -

Cross Chrysler Jeep Fiat responded

Thank you for leaving a positive review and five-star rating. Our Sales Team strives to be friendly, professional, and knowledgeable to ensure that our guests have the best possible customer experience and we are elated to see that we were able to do this for you. it was our pleasure to go through all the possible features and packages for the Jeep Gladiator line with you. Should you need anything further do not hesitate to reach out to us here at Cross Chrysler Jeep FIAT.

September 12, 2023

Pleasant staff! Service was completed quickly. Been coming to Cross for years and will continue to do so. More

by larryozumi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Turner
Sep 12, 2023 -

Cross Chrysler Jeep Fiat responded

We're happy our Service Team here at Cross Chrysler Jeep FIAT could provide an efficient and pleasant experience, Larry. Thank you for the positive review.

Sep 13, 2023 -

larryozumi responded

Technician Kevin is always pleasant to deal with. Thank you for the awesome service!

September 07, 2023

We found the Jeep we were looking for online and got connected with Shawn at Cross. Shawn took our call and questions and provided us all the info we needed. We were welcomed in person (with a welcom More

by DKF
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Sep 08, 2023 -

Cross Chrysler Jeep Fiat responded

Thank you for making Cross Chrysler Jeep FIAT a part of your day and for leaving us a positive five-star review. It makes us very happy to know you found the Jeep you were looking for online and contacted us right away. It makes us extremely glad that you were welcomed in person with a welcome sign and were shown all the features of your new purchase. Our Sales Team is proud to read they took your call, answered your questions, and provided you with all the information you needed. Congratulations and we are so pleased to have your kind recommendation.

September 01, 2023

Cross Motors has a large inventory and a very knowledgeable staff . This is not the first Jeep we’ve bought here ! More

by Laura
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Sep 03, 2023 -

Cross Chrysler Jeep Fiat responded

It makes us so happy to have your four-star review of Cross Chrysler Jeep FIAT. We are proud to know you have purchased a Jeep from us before and we a glad to have your continued loyalty. It pleases us to read that we have the largest inventory and the most knowledgeable team. Congratulations on your new vehicle and we appreciate your business, Laura.

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