Cross Chrysler Jeep Fiat

worked with Austin Luckett on a deal on a gmc canyon for about 2 weeks. he answered all my questions and went the extra mile to satisfy my needs. the rest of the guys were friendly and made it painless to g about 2 weeks. he answered all my questions and went the extra mile to satisfy my needs. the rest of the guys were friendly and made it painless to get the deal done. More

A first class experience. I found my car on the internet and worked with Austin and Todd to complete the deal which was very fairly priced. I drove with my wife from Knoxville to Louisville to pick up the c and worked with Austin and Todd to complete the deal which was very fairly priced. I drove with my wife from Knoxville to Louisville to pick up the car. I was met by Austin and there were no problems or surprises. Matt Ward helped finish the paperwork end of the deal and was very helpful. This was the easiest new car buying experience I have ever had in over 40 years of car buying. I highly recommend Cross Chrysler Jeep and would buy from them again in the future. Paul More

Nothing but professionalism was expressed to throughout my whole experience at Cross. Thanks & I will recommend & return if I need another vehicle. They made a dream come true for me my whole experience at Cross. Thanks & I will recommend & return if I need another vehicle. They made a dream come true for me More

The reason I have selected Cross Chrysler Jeep as the dealer for my new vehicle purchase is because they are the class of the field. This is my second purchase from Cross, specifically, my second purcha dealer for my new vehicle purchase is because they are the class of the field. This is my second purchase from Cross, specifically, my second purchase from Roy Twyman. Cross is a fantastic dealer and the knowledge and courtesy shown by "Country Boy" Roy is second to none! My next Jeep purchase will be from Roy and Cross as well!! More

I chose to purchase my new jeep from Cross Motors because they exceeded all other dealers in price, customer service and commitment after the sale. they exceeded all other dealers in price, customer service and commitment after the sale. More

After looking for some time, I found a super clean, great running car at Cross and was able to get it at a very fair price. Roy was a pleasure to deal with. running car at Cross and was able to get it at a very fair price. Roy was a pleasure to deal with. More

Incredible service from start to finish. Very happy that we drove 2+ hours to come here! It was totally worth it. Austin exceeded my expectations and I would recommend this dealership to anyone! we drove 2+ hours to come here! It was totally worth it. Austin exceeded my expectations and I would recommend this dealership to anyone! More

Excellent customer service that was very helpful and went beyond my expectations. His great attitude and personality made me feel very comfortable with my purchase. I walked in as a customer and walke went beyond my expectations. His great attitude and personality made me feel very comfortable with my purchase. I walked in as a customer and walked out with a good friend. I will be back soon for my next vehicle purchase at Cross. I would also like to thank Chris Madison for going out of his way for excellent customer service as well. I have nothing but good things to say about the whole Jeep Family at Cross. Sincerely Jon Lowe More

After you shop here, you'll realize how bad the others are. I saw a car on their very up to date website and decided to go look. I had other cars I wanted to look at that day and made Cross my la others are. I saw a car on their very up to date website and decided to go look. I had other cars I wanted to look at that day and made Cross my last stop (they had the car that interested me most). First, I pull up on the lot and drive around a couple times to view their inventory. No salesman came to follow my truck in an effort to "sell me". I was able to get out and look around as long as I wanted, uninterrupted. I saw the car and was able to get in (the driver door was unlocked) and picture owning it. Again, no salesman at all the whole time. It gave me assessment time and the ability to concentrate without being "sold" by a fast taking salesman. When I decided the car was something I could own, I had to pull up to the front door and go INSIDE THE BUILDING and ask for help. This is HUGE to me as every single other dealership I have ever been to, I was hounded the second I pulled into the lot. I was greeted by a gentleman about my age named Matty Ward. Out of the gate, there was no sales pitch and ZERO PRESSURE. There was no generic talk and I honestly felt like I was dealing with a friend versus someone who was pushing a sale. We went for a test ride and again, no sales pitch. We just had friendly chat. I'll admit, everything felt different at this dealership. It was even a little odd at first because I am so used to the same generic sales pitches, the "what's it going to take to get you to drive this car home today?" approach and the pressure 99% of salesman put on you the second you drive up. At any time, I would have walked away or driven away without feeling like I had a ball and chain tied to me. After the test drive, Matty and I sat down and went over the deal that I wanted regarding my trade and so forth. I was informed throughout the entire process and again, not one ounce of pressure. Possibly one of the most positive surprises of all is that this dealership don't do the back and forth negotiating. I was blown away at the deal the presented me out of the gate, first shot. We were about $300 away from the fair deal I had in my head. Needless to say, based on the very high quality car they had, the comfort level of everything about my experience and the GOOD DEAL and extremely fair trade value they gave me, I bought the car. In and out was no more than a couple hours (it's taken me 4 to 6 hours to buy in the past). This is a hassle free dealership in every way. Don't be surprised if you go there to see a first 'everything'. They LISTEN to your wants and needs. They don't try to sell you on anything. Their prices, quality and customer commitment/loyalty/respect sells the cars. This is a one and a million experience and I pray they have something that interests me the next time my wife or myself are car shopping. This experience will always stand out to me in a very positive way. Further, Matt Ward (the salesperson's father) was the finance guy I deal with. He got me the best rate he could and I feel confident didn't mark it up for yield spread on the deal. He was fast, efficient and very courteous. He certainly offered me some great protection plans which I opted out of and did not once pressure me into anything. I felt comfortable saying "no" and didn't feel guilty as many finance guys make you feel (often they pressure more than the salesmen). Overall, this was a 10/10 experience. I would go back in a heartbeat. After mentioning my purchase to some coworkers, two of them have family that bought from this dealership, as well. Guess what? They had the EXACT SAME EXPERIENCE. The proof is in the pudding, folks. If this dealership has a car that interests you, do yourself a favor and go look. You'll drive away with a good experience, a fair deal and it won't take 8 hours of back and forth negotiating and haggling. Great job Matty, Matt (his father) and Sales Manager (I can't remember his name but shook his hand on the way out the door). This review is rather long but if it saves one person the hassle of dealing with all those 'other' experiences car dealers have to offer these days and just one person gets a good deal like me, it's been worth it. I have never been a fan of car dealers. Ever. That is until 5 days ago when I shopped at Cross. When they say family owned and operated, they mean it. And, you'll be treated like family. Jason Combs Louisville, KY More

Found my truck using a search at autotrader.com. E mailed dealership and was answered my Matty Ward. A few days of exchanging e mails, I decided to call. He described the condition of the truck perfectly. I dealership and was answered my Matty Ward. A few days of exchanging e mails, I decided to call. He described the condition of the truck perfectly. I was very leary buying a vechile sight unseen. After I decided to pull the trigger and buy the truck, Matty made the purchase painless. All paper work went smoothly, Matty arranged shipping at a reasonable price. The truck arrived within a day and a half and it was everything I expected. After searching for almost a year for exactly what I wanted, I found it and Matty made it happen. For such a large purchase, it was a great experience. More