Cross Chrysler Jeep Fiat

Waste of everyone's time! Contacted Cross about purchasing a Yukon XL Denali and spoke with Keaton. He was friendly but did more talking than listening. I provided factual in Contacted Cross about purchasing a Yukon XL Denali and spoke with Keaton. He was friendly but did more talking than listening. I provided factual information supporting my offer. It wasn't accepted by cross and they did not counter. I moved to pursue a vehicle elsewhere. Keaton contacted me asking if I wanted to submit another offer. I did $1,000 higher which was meeting them in the middle between their asking price and my initial offer. Keaton left me a voicemail stating he had good news. I returned his call only to be informed the good news was he is going sell me the vehicle for over their asking price! Per the car fax the vehicle had low miles (good) but was bought at auction, been in a rear end collision, had 5k miles put on it while being for sale for over 6 months (bad). The risk did not outweigh the reward for my dealing with them. It was a major waste of everyone's time! More

Down to Earth People Bill Zhunga was my sales rep. I really couldn't ask for better service. He worked with me on what best fit my budget and made me feel right at home. W Bill Zhunga was my sales rep. I really couldn't ask for better service. He worked with me on what best fit my budget and made me feel right at home. With this being my first time buying a new vehicle I wasn't nervous. No pressure, straight forward, honesty!! I would recommend Cross Chrysler Jeep to anyone. Thanks a millon! More

They had my perfect Jeep Bill Zhunga was very helpful to me in my purchase of a 2014 Rubicon X. I wish the management would have dealt with me a little better on the price, bu Bill Zhunga was very helpful to me in my purchase of a 2014 Rubicon X. I wish the management would have dealt with me a little better on the price, but I am happy with my vehicle. I had to drive up from Alabama to pick up the Jeep, and Bill was waiting on me to help me return the rental car. He took extra time for me and my wife to try out the test track before we left. I would recommend this dealership to anyone looking for a jeep. More

Accommodating, friendly, not pushy Been talking to Jason for months from a distance (I'm in Cincinnati). He was always helpful and friendly without being pushy or annoying. Would go abo Been talking to Jason for months from a distance (I'm in Cincinnati). He was always helpful and friendly without being pushy or annoying. Would go above and beyond to send me pics and videos of cars knowing that I was out of town. Once we decided on a deal, Matt avoided the usual finance room push once I let him know (just once) what my intentions were. Even after the deal was done, Jason took extra time to make sure we were well acquainted with the technology, etc in the new car. If all car buying experiences were this easy, pleasant, and straight forward, more people would look forward to their dealer experience. Thank you Jason. More

2014 Jeep Cherokee Purchase Matty was patient, knowledgeable, and fair in all of our interactions. I appreciated his attention to detail and willingness to answer all of my quest Matty was patient, knowledgeable, and fair in all of our interactions. I appreciated his attention to detail and willingness to answer all of my questions in a straightforward manner. Matty was also very responsive via phone and email. I would recommend working with him to anyone looking for a Chrysler or Jeep vehicle. More

Just save your self some hassle and go here. First off I'll go into my background on purchasing cars... I've owned 4 within the last 3 years so I have some experience dealing with dealers. This w First off I'll go into my background on purchasing cars... I've owned 4 within the last 3 years so I have some experience dealing with dealers. This was by far my best experience with some minor financing issues that were outside of the dealers control. So... I bought a car rather than buying the Jeep the first time so I knew I was going to take a loss. When I was inquiring about a 2012 Jeep Wrangler Unlimited Rubicon, they gave me kbb/nada trade in value on my slightly used 2014. Didn't have to work at them to get the full value. They had several quality Jeeps on the lot and I wasn't exactly sure if I wanted a manual or automatic and to be truthfully honest I didn't know if I wanted a two door or four door. Cross took their time looking at all the Jeeps with me. I did not get that sense of frustration you get from many pushy salesman who want to sale and move on. When I finally got the Jeep picked out they gave me a great value on the Jeep. According to my bank they were actually below the estimated sell value for the year,model and mileage. If/When I decide to get a new wrangler I have no doubt that i'll be talking with Cross Jeep first. Also... I've had issues with other dealerships sending the payoff in a timely fashion. They tend to hold the money in their account to accrue that extra interest. Cross had my car paid off within 15 days of the sell. More

Great Service I am a value shopper and I found it here. Additionally I like to look around at vehicles without interruption and develop a list of questions. Once I am a value shopper and I found it here. Additionally I like to look around at vehicles without interruption and develop a list of questions. Once I've done that then I like to talk with a sales person. Cross allowed me to do that. I met Bill Zhunga and we went for a test drive. After asking my questions he answered everything he knew and humbly let me know that he didn't have the answer for one of them. He said he would follow up and give me a call. Bill then courteously did just that within and hour. No sales push, just answered my question. Perfect! That simple courteous response won my business. Nice job guys! More

Long Wait For Custom-Order But Great Dealer Experience Ordered a new 2014 Jeep Cherokee Trailhawk and the wait was long --which is not the dealer's fault. Our experience with Jason Hutchings was great. Jas Ordered a new 2014 Jeep Cherokee Trailhawk and the wait was long --which is not the dealer's fault. Our experience with Jason Hutchings was great. Jason explained everything we needed to know about the car and took the time to answer all of our questions. When my vehicle finally arrived, the closing process was relatively quick and painless --at least based on past car-buying experiences. Would highly recommend Jason at Cross Chrysler Jeep! More

Jeep purchase Purchased a 2014 Wrangler Unlimited from Cross and had a great overall experience. Matthew Beard was very knowledgable and helpful as a salesperson a Purchased a 2014 Wrangler Unlimited from Cross and had a great overall experience. Matthew Beard was very knowledgable and helpful as a salesperson and worked with me to make the purchase happen. I highly recommend! More

friendly and pressure free Keaton was very helpful and friendly throughout the process. I came in to look at a new Jeep but he alerted me to a gently used one with all the same Keaton was very helpful and friendly throughout the process. I came in to look at a new Jeep but he alerted me to a gently used one with all the same features I was looking for plus a few extras at a great price. I never felt pressured and the whole thing was very simple. More