Cross Chrysler Jeep Fiat

What a great experiece! Jerod and Jordan were tremendous thru this entire transaction. I did the majority of the negotiation with Jerod over the phone. We saw their ad, discu Jerod and Jordan were tremendous thru this entire transaction. I did the majority of the negotiation with Jerod over the phone. We saw their ad, discussed it, offered my trade, and without the normal hours of anxiety, we reached a deal. The biggest window into their customer service, was when I went to take delivery. We left Cincinnati driving to Louisville at the end of our work day. Leaving at 5pm anywhere has its own issues, but GPS said we would be there by 7pm. Less than 30 minutes into the drive, we hit stop traffic on 71 south, which turned out to be a accident 12 miles ahead. We sat for 20 minutes, inching forward. Jerod was cool as they get, he told me not to worry, they were open until 8. We finally found a place to turn around, took another direction, GPS says approximately 8:15. Jerod laughs, says he knows we're coming they will be there. We finally pull in at 8:09, Jerod and Jordan come running out and give us a round of applause! What a greeting! On top of this, the whole staff that it takes to transfer a new vehicle also stayed, and we didn't drive off the lot until 9pm, completely impressed with the caring thoughtful service that we received. Do you self a favor, don't go far, this group is right here, and they are first rate in all regards! More

Excellent Customer Service Kelly, Chase and Matt were a pleasure to deal with during the entire process. All were very helpful and professional. It was an overall excellent exp Kelly, Chase and Matt were a pleasure to deal with during the entire process. All were very helpful and professional. It was an overall excellent experience. More

The best car buying experience I couldn’t have asked for a better salesperson and overall experience. James was very helpful, I never once felt pressured into doing something I did I couldn’t have asked for a better salesperson and overall experience. James was very helpful, I never once felt pressured into doing something I didn’t want, and he addressed all of my questions and concerns. I will be recommending Cross to everyone I know. More

This is what buying a car is supposed to be like! My daughters first Jeep was purchased today and by far this was THE BEST experience I have had at a dealership. Will Wilczek just made everything eas My daughters first Jeep was purchased today and by far this was THE BEST experience I have had at a dealership. Will Wilczek just made everything easy and fun and made her first car buying experience a memorable one for the both of us!! More

Surprisingly Pleasant We went to Cross looking for a used Jeep, and left with a better deal. After having been to two other dealerships, of course, we were expecting the sa We went to Cross looking for a used Jeep, and left with a better deal. After having been to two other dealerships, of course, we were expecting the same generic salespeople and frustrations. However, Sean met us at the door, asked a few questions, and led us to his office. Sean was honest, genuine, and actually enjoyed the process, rather than treating us like another sale. Each person we interacted with had the same attitude, and friendly nature. Thank you! More

Chris Gabehart was great to work with! We are in love with our new Jeep Grand Cherokee Outlander! Thank you Chris for making the purchase process so easy, and for giving us such a great de We are in love with our new Jeep Grand Cherokee Outlander! Thank you Chris for making the purchase process so easy, and for giving us such a great deal. We will be telling everyone we know to buy from you! Kim and Ray Davis More

Great sales person! Angel is a great asset to Cross. She was informative, friendly and obviously driven to succeed. She was persistent but not pushy and we were so happy Angel is a great asset to Cross. She was informative, friendly and obviously driven to succeed. She was persistent but not pushy and we were so happy we ended up loving the Pacifica and could work with her on this transaction. She will have our business on our next purchase too- a wrangler! More

Purchased a used 2018 Jeep Grand Cherokee. 4th vehicle purchased from Austin and Cross Corp. finance manager was terrific. He worked with us on pricing on extended warranty. We love our Jeep pr 4th vehicle purchased from Austin and Cross Corp. finance manager was terrific. He worked with us on pricing on extended warranty. We love our Jeep products. More

Thumbs Up to Jordan and Cross Motors This is our third vehicle with Jordan and Cross Motors. Excellent customer service and great pricing! Jordan gets to know you and took the time to rev This is our third vehicle with Jordan and Cross Motors. Excellent customer service and great pricing! Jordan gets to know you and took the time to review all options and got us in the best vehicle to me our needs. Thank you Jordan! More

Great Car Buying Experience Cross Motors has a no hassle approach. Jordan was great and was able to help us get in to the right vehicle for us! Great dealership! Cross Motors has a no hassle approach. Jordan was great and was able to help us get in to the right vehicle for us! Great dealership! More