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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,718 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,718 reviews

June 16, 2018

Love my new Jeep! Kelly was awesome! She listened to, and understood my budget and while I had to go up a little bit, she did her best to get me in a comfortable positi More

by Brandi2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Linne
June 15, 2018

Sales with Kelly When looking for a Chrystler Pacifica Kelly was awesome at getting the information we needed and quickly. She is very easy to work with and understand More

by Cali0506
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Linne
June 15, 2018

Gracious even in defeat We did not end up keeping our car— there was a problem with it that we were unaware of— but Jordan was kind and cheerful even in losing the sale and r More

by MusikProf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Walker
June 14, 2018

Very poor communication. Took my vehicle in for a manufacture recall and it took them three days to complete. Never communicated proactively. I had to follow up every day. Onc More

by Brantleybeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rick Turner
Jul 19, 2018 -

Cross Chrysler Jeep Fiat responded

Thank you for the feedback. We are working on tuning up our follow up process. I apologize for the lack of communication. Please call me with any further questions or concerns Jared Cross Sales Manager 502-459-9900

June 13, 2018

Excellent service and professionalism. I am completely satisfied with the way I was treated on my trade in and purchase of my new vehicle. I felt the entire dealership staff was ezcellent a More

by J.prescott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Jared Cross, Angelica Ortega, Kevin Turner, Rick Turner
June 12, 2018

Great place to buy a vehicle! My salesman Hunter was very knowledgeable and patiently worked with us to find the right vehicle. We were the last customers in the store and Hunter s More

by VSPRENGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Hunter Doerr
June 12, 2018

Great Experience Had a great experience buying a Jeep Grand Cherokee from Shawn L. Super knowledgeable, very helpful, and friendly. Took time to address all of our que More

by ASHLEIGHSTEWART
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
June 12, 2018

Awesome We visited several dealership around Louisville looking for a Dodge Challenger SRT8. The service we received from Cross was by far the best!!! Gre More

by H5026410618
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Brown
June 12, 2018

Grand Cherokee Purchase Kelly was great to work with and we would recommend her! She showed us multiple Grand Cherokees, was patient and very knowledgeable about each one! More

by samantha926
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Linne
June 12, 2018

Already on my 5th vehicle from them. Being a guy who doesn’t like Change in his life, once I found cross I knew I would never have to look for another dealership again. Very welcoming peo More

by Jagsfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Austin Luckett, Tyler Morrison
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