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Cross Chrysler Jeep Fiat
Louisville, KY
1,815 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 27, 2018
Best Service Hands Down! I was looking to trade in my 2010 Ford Escape for a Jeep Grand Cherokee Limited Edition and Matthew was so kind to explain all my options and show me I was looking to trade in my 2010 Ford Escape for a Jeep Grand Cherokee Limited Edition and Matthew was so kind to explain all my options and show me everything. Once I decided on a purchase, the amazing customer service didn't stop there. He showed me how to use so many features in my new car and setup everything so I was ready to go. The entire process was smooth and easy and fast. More
by TRINITY.CAMPISANO
Verified CustomerEmployees Worked With
Matthew Beard
July 27, 2018
Matthew Beard was AMAZING I came in this week after having a stressful week with car troubles and had to get a new car. Matt and the rest of the Cross team made it so easy for I came in this week after having a stressful week with car troubles and had to get a new car. Matt and the rest of the Cross team made it so easy for me. Compared to the last time I bought a car, this was a breeze. Highly recommend checking them out for your car needs. More
by KYLE GOFFINET
Employees Worked With
Todd Isenberg, Matthew Beard
July 26, 2018
Friendly service Traveling across Kentucky and we had an issue with my Jeeps window. I called Cross and their service manager said they could squeeze us in when we get Traveling across Kentucky and we had an issue with my Jeeps window. I called Cross and their service manager said they could squeeze us in when we get there. We pulled in and he had a service person waiting g to help us. Great service and very kind and friendly to us out of towners! More
by nancyann1870
Employees Worked With
Tyler Morrison
July 26, 2018
Best Dealership I've ever been to Everytime I've purchased a car or had my car serviced at Cross the experience has been top notch. Everyone there is very customer oriented. No hassle Everytime I've purchased a car or had my car serviced at Cross the experience has been top notch. Everyone there is very customer oriented. No hassle sales and honest quality service. More
by Jmo1980
Employees Worked With
Chris Madison, Matt Ward, Matthew Beard, Tyler Morrison, Jordan Walker, Matt Morrison
July 25, 2018
Friendly and very nice to work with Will (salesman) was very pleasant to work with. All of the staff, I dealt with, were professional and did not employ high pressure sales techniques a Will (salesman) was very pleasant to work with. All of the staff, I dealt with, were professional and did not employ high pressure sales techniques at anytime. Straight forward pricing coupled with open and honest negotiation. Second vehicle I have purchased from Cross Motors. If I am ever in the market for another new Jeep they would be the first dealer I would contact. More
by MSTEVEFR
Employees Worked With
Dustin Madison, Matt Ward, Will Wilczek
July 25, 2018
Jeep won't stand by faulty part & scratched and dented car Took my 2013 jeep grand Cherokee into the shop for a knocking. Under the powertrain warranty mileage. Service dept. could not diagnose after having Took my 2013 jeep grand Cherokee into the shop for a knocking. Under the powertrain warranty mileage. Service dept. could not diagnose after having the car for a week and idling out 1/2 a tank of gas....So I picked the car up and within 15 minutes at the gas station it was making the noise, drove directly back and they heard it then. They finally diagnosed it as a seized roller tappet on the lifter....and informed me that I was days past the powertrain warranty expiration. Long story short they (Jeep) would not stand behind their faulty part. Jeepcares said that the dealer told them not to help with the repairs etc. After informing me of the needed repairs and the 2700 expense to me I was informed the part was on backorder....why? because its a common problem. After several weeks, I finally ordered the parts myself and did what jeep couldn't do. Shipped to the dealer and the car was repaired. Kevin was fine to work with, no issues there, he was friendly and responsive, just doing what the bosses told him. I do question their quality of work, after returning home and inspecting their work they managed to scuff the air box components up significantly by dragging across concrete or something as well as the engine cover. There is a paint chip and slight dent on the fender near the engine bay as well that is fresh. looks like they dropped a tool or something. I assume they didn't use a fender pad to protect my car. If this is how a paying customer's vehicle is treated, I wouldn't trust another with them. More
by dandepaola
Employees Worked With
Kevin Turner
July 25, 2018
foubnt 2 lugnuts missing after a tire rotation and balancing its been a couple of weeks. but no one works on my jeep but you. what do I do? do I come by for replacement, or what its been a couple of weeks. but no one works on my jeep but you. what do I do? do I come by for replacement, or what More
by wjthomp1
Employees Worked With
dont know
July 25, 2018
Great Service, bottom line! Purchased a Viper from Cross, the purchase was easy and fast! Chase did a bang up job in ensuring the deal went smoothly, Dustin made it easy! Purchased a Viper from Cross, the purchase was easy and fast! Chase did a bang up job in ensuring the deal went smoothly, Dustin made it easy! More
by BOCCUZZI.JOSEPH
Employees Worked With
Dustin Madison, Chase Vancelette
July 24, 2018
Easy, fun experience. Thank you so much for making the purchasing process stress free. Awesome people all around! Not an intimidating or pressured environment. It seemed li Thank you so much for making the purchasing process stress free. Awesome people all around! Not an intimidating or pressured environment. It seemed like a family atmosphere where everyone enjoyed their work and that was refreshing! More
by Lisa Jo
Employees Worked With
Matt Ward, Shawn Lopes, James Holfinger
July 23, 2018
PUrchase made easy! Chase Vancelette made this the easiest transaction! If you need a Jeep, Cross is the place! Chase, Dustin, made my purchase of a Viper easy and the be Chase Vancelette made this the easiest transaction! If you need a Jeep, Cross is the place! Chase, Dustin, made my purchase of a Viper easy and the best price nationwide! This will not be my last vehicle purchased...next will be a new JL Jeep!! More
by JoeBo
Employees Worked With
Dustin Madison, Chase Vancelette
