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Cross Chrysler Jeep Fiat
Louisville, KY
1,817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,817 reviews
August 07, 2018
Ron Anderson We have had great experiences with the staff at Cross. Top notch salesmen that do not pressure you into making a bad decision. Thank you We have had great experiences with the staff at Cross. Top notch salesmen that do not pressure you into making a bad decision. Thank you More
by ANDERSONDALES38
Verified CustomerEmployees Worked With
Matthew Beard
August 07, 2018
servicedesk everyone at the service desk is awesome especially tyler morrison any time I call he works me in immediately that's why I come to cross I have everyone at the service desk is awesome especially tyler morrison any time I call he works me in immediately that's why I come to cross I have been a customer there since 1996 More
by ddrbost
Employees Worked With
Greg Clark, Jared Cross, Jon Cross, Stacey Cardwell, Kevin Turner, Tyler Morrison, Jordan Walker, Kelsi Ferguson
August 07, 2018
Hunter did a fantasatic job of working with us Salesman was great to work with, not pushy at all. I have told my friends about my experience, and have recommended Hunter as the person to see. Salesman was great to work with, not pushy at all. I have told my friends about my experience, and have recommended Hunter as the person to see. More
by a.whiting
Employees Worked With
Hunter Doerr
August 07, 2018
Great service I felt welcomed from the moment I stepped in the door. Kelly was very friendly and knowledgeable. If you are looking for a new car this is a great pla I felt welcomed from the moment I stepped in the door. Kelly was very friendly and knowledgeable. If you are looking for a new car this is a great place to look. More
by TIMMYSMITH26
Employees Worked With
Kelly Linne
August 05, 2018
Wonderful Salesman was responsive and professional. He worked well with us, given that we travelled from Morgantown, WV. We will definitely use this dealership Salesman was responsive and professional. He worked well with us, given that we travelled from Morgantown, WV. We will definitely use this dealership in the future. More
by jharnold
Employees Worked With
Shawn Lopes
August 05, 2018
Best car buying experience ever I have bought a lot of vehicles in my days but this is the first time I have actually respected everyone that I had contact with at a dealer. I did n I have bought a lot of vehicles in my days but this is the first time I have actually respected everyone that I had contact with at a dealer. I did not feel like I was taken advantage of, conned out or into something or robbed. Thank you James for helping me get my dream Jeep!! God bless! More
by DKeisker
Employees Worked With
Matt Ward, Jon Cross, James Holfinger
August 05, 2018
Willing to work The highlight of working with Cross was my salesman, Austin. He was very accommodating and kept me updated throughout the process. This is my second v The highlight of working with Cross was my salesman, Austin. He was very accommodating and kept me updated throughout the process. This is my second vehicle from Cross. Mr. Cross was also nice enough to keep me updated and speak with me. Only thing keeping this as a 5 star review is the staff member that does trade in appraisals. He was the same reason it was not a 5 star last time i was there. More
by DL.WILLIAMS4713
Employees Worked With
Austin Luckett, Jon Cross
August 04, 2018
Purchased 2017 Jeep Wrangler Kelly was awesome! She was patient with all of my questions! I love my Jeep! I would recommend her and Cross to anyone. Thank you for helping me buy Kelly was awesome! She was patient with all of my questions! I love my Jeep! I would recommend her and Cross to anyone. Thank you for helping me buy my Wranger! More
by lisas4
Employees Worked With
Kelly Linne
August 04, 2018
Mr Brown Got great service through the entire process Mr Brown answered all questions. Very good at his job. Will be happy to spread the word on great ser Got great service through the entire process Mr Brown answered all questions. Very good at his job. Will be happy to spread the word on great service. From Mr Brown More
by jdarron
Employees Worked With
Darryl Brown
August 04, 2018
Difficult experience; customer service needs improvement. I bought a Cerdified pre-owned 2015 Jeep GC. My sales person, Hunter, was a pleasure to work with and he did everything he could to make sure I was ha I bought a Cerdified pre-owned 2015 Jeep GC. My sales person, Hunter, was a pleasure to work with and he did everything he could to make sure I was happy. I can’t say the same for his managers and some of the other staff at Cross though. They were basically not willing to make small compromises I requested during the negotiation process. My biggest complaint is that although my vehicle was “Cerdified”, on my first highway trip (the same day) I realized it was badly out of alignment. I live out of town and although I was told they would make it right, they told me they are backed up for two weeks on alignments and I would also need to drive it back for them to check it first. If it did need an alignment (which I already knew it did) then I would need to return again two weeks later (I live an hour away)! They should have made it a priority and corrected that problem immediately. I ended up having to pay for an alignment, balance and rotation myself in Lexington 🤬. Secondly, the morning after I purchased I noticed one of the rocker panels had significant damage. The previous owner had clearly run the side of the Jeep up on something. All the retaining clips were broken off and it was very loose. This was never disclosed to me. How does a vehicle this nice make it through the Certification process without this being either fixed or at least disclosed? They were very hesitant to offer any help fixing this issue. Instead, my integrity was questioned when a manager suggested that maybe I created the damage myself on my first night owning the vehicle 😡. We did end up finding a compromise on this issue however. I paid for the replacement panel and they covered painting and installing it. I had a good experience with Greg, the service manager. When I was paying, I again encountered a very rude Cross employee. The girl taking payment was very short with me and said things like, “are you serious?” 🤬 when I requested using a credit that was owed to me by the dealership. Fortunately I was told that it was her last day anyway. All said and done, the positives from Hunter and Greg were enough to outweigh the negatives from the other Cross employees. At this point I feel satisfied but not pleased. While I would refer a friend to Hunter or Greg, I would not refer anyone in general to Cross. They need to reconsider the basics of customer service and start putting the customer first! More
by matt83910
Employees Worked With
Greg Clark, Jared Cross, Jon Cross, Hunter Doerr
