Cross Chrysler Jeep Fiat
Louisville, KY
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Great Service! I located the used Jeep I was looking for online. I sent an email and received a quick response. Darryl Brown helped me out through a series of emails I located the used Jeep I was looking for online. I sent an email and received a quick response. Darryl Brown helped me out through a series of emails, phone calls and texts. They gave me a very fair quote for my trade in, sight unseen. The deal was basically done before I had to make my 4.5 hour drive down to test drive it. Their service and professionalism is top notch! More
Friendly helpful service center The service department was so friendly. They have my car running better than new. They are very thorough and explained what was wrong with my car in a The service department was so friendly. They have my car running better than new. They are very thorough and explained what was wrong with my car in a way I could understand. More
Great car buying experience Cross was the best car buying experience I could have asked for. Chase was very friendly and knowledgeable. He answered all questions I had and I ne Cross was the best car buying experience I could have asked for. Chase was very friendly and knowledgeable. He answered all questions I had and I never felt uncomfortable. The offer on my trade in was right on what I was expecting. The whole experience was great. I left with an awesome Jeep and I would highly recommend using this dealership. More
Simply professional. Kelsi kept me informed about progress continually. Jeep was in shop for about a week, but Kelsi kept me up to date. When I got the bill, I thought I Kelsi kept me informed about progress continually. Jeep was in shop for about a week, but Kelsi kept me up to date. When I got the bill, I thought I was adding a new wing on to your building (LOL), but I knew ahead of time. The Jeep is absolutely in tip top running order, thanks to Kelsi and your staff in the maintenance department. More
Very knowledgeable and excellent customer service I worked with Will to purchase my Ram. Great person to work with on a purchase. I will return to Cross for my next purchase I worked with Will to purchase my Ram. Great person to work with on a purchase. I will return to Cross for my next purchase More
Best Place to Buy a Car Chase was an outstanding salesman with whom to work. When he couldn't locate the exact jeep we wanted, he suggested ordering one, having it built with Chase was an outstanding salesman with whom to work. When he couldn't locate the exact jeep we wanted, he suggested ordering one, having it built with just the options I wanted. He worked with us to make sure the jeep fit all of our requests. After we placed the order, he contacted me on several occasions to keep me informed as to the progress of the build. When we picked up the jeep yesterday, you could tell he was excited for us. Our first brand new car in over 25 years. I would recommend Cross Jeep to anyone looking for low pressure salesmanship, professionalism and high quality vehicles. Beth More
Smooth transaction James and Shawn were easy to deal with and took good care of me during the process. Todd was very thorough in outlining other options for me to consi James and Shawn were easy to deal with and took good care of me during the process. Todd was very thorough in outlining other options for me to consider without being too aggressive on trying to close a sale. All in all, working with Cross was a pleasant experience. More
This is one of the better dealerships I've been to. Hunter was a pleasure to work with. He was friendly and very patient. He seemed happy to get me in the Jeep i wanted. Thankfully no melodrama. Wasn't Hunter was a pleasure to work with. He was friendly and very patient. He seemed happy to get me in the Jeep i wanted. Thankfully no melodrama. Wasn't the happiest about the price for my trade but it was at least fair, unlike some other dealers I visited. Other issue i had was no one seemed to know about the Jeep rewards credit card. So if your looking to use points from one you might want to call ahead and make sure they can do it. Also noticed a small chip in the windshield after i left. Went back to the dealer the next day and they immediately had there glass repair specialist contact me to set up repair. More
Great experience Thanks everyone I will definitely return in the future. I will also recommend friends and family looking for a jeep. You guys are great thank you. Thanks everyone I will definitely return in the future. I will also recommend friends and family looking for a jeep. You guys are great thank you. More
Picked me up a nice 2016 Wrangler! I've been looking at trading in my truck for a Jeep for a little while now. However, I didn't know much about Jeeps. I met Chase when I showed up an I've been looking at trading in my truck for a Jeep for a little while now. However, I didn't know much about Jeeps. I met Chase when I showed up and he was really patient with me. I asked a lot of newbie Jeep questions and he was willing to explain everything and demonstrate a lot of the features I asked about. We took a few used Wranglers for a test drive before I settled in on the one I wanted. Chase and Jon worked with me on my trade-in. I originally made the trip to learn and test-drive but ended up picking up a nice 2016 model. I didn't feel pressured or uncomfortable at all throughout the buying process. It was a learning experience and everyone was very helpful. I signed all of the paperwork with Matt and he was really good about explaining financing options and extended warranties. I would definitely recommend this dealership. Coincidentally, the truck I was trading in I purchased from Cross back in 2012 and I didn't hesitate to come visit these guys again. More