Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cross Chrysler Jeep Fiat
Louisville, KY
1,817 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,817 reviews
September 05, 2018
Great service My last visit I had rear breaks done, it was done quickly while I waited in the service lounge. The price was last than what was originally quoted whi My last visit I had rear breaks done, it was done quickly while I waited in the service lounge. The price was last than what was originally quoted which was great. More
by bobbypoyner
Verified CustomerEmployees Worked With
Kevin Turner, Rick Turner
September 04, 2018
Brought my Jeep in for a recall repair, never again. I brought my 2008 Jeep Wrangler Sahara Unlimited to this dealership for recall repair for the Airbag Clockspring and both Driver and Passenger Airbags I brought my 2008 Jeep Wrangler Sahara Unlimited to this dealership for recall repair for the Airbag Clockspring and both Driver and Passenger Airbags. When my car was returned to me my horn did not work, I asked for them to fix the problem they caused by removing the horn sensor. They refused and said that it was "worn out" and there was "no way they could have caused it". Typical Shysters. Would never bring my Jeep here again and would recommend for you to go somewhere else. Over $200 to replace a sensor that they damaged. STAY AWAY!!! More
by AP Gibson
Employees Worked With
Jared Cross, Rick Turner
September 04, 2018
Absolutely awesome service Brought car in for a slow leak on tire. Fixed at no charge in 15 minutes.... friendly and fast service... this dealership/service and body shop are s Brought car in for a slow leak on tire. Fixed at no charge in 15 minutes.... friendly and fast service... this dealership/service and body shop are simply awesome! More
by dan.dimaggio2238
Employees Worked With
Rick Turner
September 04, 2018
Best Fiat Service!!! Even though my car was purchased out of town I have been taking my Fiat 500L POP to Cross in Louisville for all it’s service needs and could not be an Even though my car was purchased out of town I have been taking my Fiat 500L POP to Cross in Louisville for all it’s service needs and could not be any more pleased! From the moment I drive my car through the service garage door I am immediately greeted by a knowledgeable, professional service advisor who oversees the repairs. I know when I pick it up the mechanics have taken care of any problems and never have had to take it back because it wasn’t fixed! Even the dealer’s executive management team is readily approachable and seem to have an ‘open door’ policy - way to go Cross!!!! More
by sray1954
Employees Worked With
Todd Isenberg, Matty Ward, Danny Clum, Ryan Garvey, Stacey Cardwell, Kevin Turner, Tyler Morrison, Rick Turner, Kelsi Ferguson
September 02, 2018
Pretty easy Salesman was great! Easy experience. Matthew found us the perfect Jeep. He took time to find exactly what we wanted. No pressure at all. Positive expe Salesman was great! Easy experience. Matthew found us the perfect Jeep. He took time to find exactly what we wanted. No pressure at all. Positive experience. More
by JONIALANA
Employees Worked With
Matt Ward, Matthew Beard
September 02, 2018
charge for what Went in for two recall repairs and received a call that I had 2100 dollars of damage! Well that was so not true! I would not recommend your customer s Went in for two recall repairs and received a call that I had 2100 dollars of damage! Well that was so not true! I would not recommend your customer service people try to rip off people based on their sex which is what happened to me! More
by kbaldon
Employees Worked With
Kelsi Ferguson
September 01, 2018
Best Deal from Best Dealership New to Jeep Wrangler every Jeep owner said go to Cross and they were right!!! Love my new JK. Very knowledgeable not pushy like others New to Jeep Wrangler every Jeep owner said go to Cross and they were right!!! Love my new JK. Very knowledgeable not pushy like others More
by bkconcept
Employees Worked With
Angel Ortega, Todd Isenberg, Jared Cross, Chris Gabehart
September 01, 2018
Excellent experience! Shawn was a pleasure to work with. He was very knowledgeable about the jeeps and answered all of our questions. He was very professional and friendl Shawn was a pleasure to work with. He was very knowledgeable about the jeeps and answered all of our questions. He was very professional and friendly, we would definitely recommend him to any family/friends looking to purchase a vehicle! As others have said in previous reviews, the employees at this dealership were not pushy like a lot of other dealerships and we felt like they were very honest people. More
by stacy1212
Employees Worked With
Shawn Lopes
September 01, 2018
Review It was easy to make an appointment. They did what I asked them to do. They gave me all the information I needed. There were no hassles, no problems, It was easy to make an appointment. They did what I asked them to do. They gave me all the information I needed. There were no hassles, no problems, and no issues, and my car was ready when they said it would be ready. I can’t say that about the last dealership I went to. I am a happy customer. More
by Fred's Wrangler
Employees Worked With
Kevin Turner
August 31, 2018
This is my second purchase from true JEEP people Chase and Hunter were so awesome in helping me purchase my new Grand Cherokee. This is the second purchase I have made through this dealership and as Chase and Hunter were so awesome in helping me purchase my new Grand Cherokee. This is the second purchase I have made through this dealership and as a true JEEPer I highly recommend it. They have all the things a JEEPhead needs and the service is amazing. I was in and out with a trade in of my previous Wrangler in no time, and I LOVE MY NEW VEHICLE. Todd Isenberg was also a treat to deal with...he made the process seamless and painless. Great thank you to the whole team. More
by Bill in his Jeep
Employees Worked With
Todd Isenberg, Chase Vancelette, Hunter Doerr
