Cross Chrysler Jeep Fiat

Online shopping turned into buying I was online shopping one day looking at Jeep Grand Cherokees and dreaming of getting a new one. I came across one that I liked at Cross and was curio I was online shopping one day looking at Jeep Grand Cherokees and dreaming of getting a new one. I came across one that I liked at Cross and was curious about it. I put my information in the screen and the next day received a call from James about it. Honestly I wasn't looking to actually purchase the vehicle, I thought I would just get some information on it and that would be it. However, my husband and I made an appointment to go test drive it and talk some numbers and we ended up buying the vehicle. I would have like to have gotten a little more for my trade but it all worked out in the end and now I am the proud owner of a 2016 Grand Cherokee. More

Great buying experience I wanted to buy a Jeep Wrangler for my daughter who is turning 16. I found what I was looking for on the internet at Cross Chrysler Jeep Fiat. I cal I wanted to buy a Jeep Wrangler for my daughter who is turning 16. I found what I was looking for on the internet at Cross Chrysler Jeep Fiat. I called to see if it was still available and to ask some specific questions. They did a great job of answering my questions in detail and so I set up an appointment to take a look. When I arrived, I was met quickly and shown the Jeep. It met my expectations and we were able to reach a fair price for it. Because I was from out of town, they agreed to deliver it to me the following day. The delivery was right on time and everything about working with Cross was great. Special thanks go to my sales consultant, Will Wilczek, who went out of his way to make sure I had a great experience with Cross. I will definitely use he and Cross in the future. More

Excellent! The guys in the Service Department always go out of their way to make sure everything is perfect! Thanks! My next vehicle will come from Cross becau The guys in the Service Department always go out of their way to make sure everything is perfect! Thanks! My next vehicle will come from Cross because of the service I get there! Personal, friendly, and always keep my car running great! More

awesome the service department took great care of my vehicle as usual. Kevin and Rick kept me updated and repaired my truck right the first time. the service department took great care of my vehicle as usual. Kevin and Rick kept me updated and repaired my truck right the first time. More

Sales Experience Matt Beard is very knowledgeable about the cars he sales and can explain the sales process in easy to understand way. Matt in financing worked to get Matt Beard is very knowledgeable about the cars he sales and can explain the sales process in easy to understand way. Matt in financing worked to get us a great rate, More

Trouble with Uconnect pairing of phone I purchased a pre-owned 2016 Jeep Wrangler 2 weeks ago and included an extended warranty. The day after I purchased it, I went to pair my phone with I purchased a pre-owned 2016 Jeep Wrangler 2 weeks ago and included an extended warranty. The day after I purchased it, I went to pair my phone with Uconnect and immediately realized something was not right. Uconnect would not respond as if it was hearing any of my commands. I drove back to the dealership where Chase checked things out and then put me in touch with Kevin Turner in Service. Kevin scheduled an appointment with me. A few days later I came back to drop my Jeep off so Kevin and his team could diagnose the issue. Kevin provided a courtesy vehicle (Jeep Cherokee) and went over all the features and explained Auto Start, etc so I would be comfortable driving the courtesy vehicle. 3 days later he called and said things were ready and good to go. They ended up replacing the mic and since then I have no issues with pairing or using voice commands. 3 days initially seemed excessive but I believe it took a full day to get the replacement mic in. But that was fine with me since I had a courtesy vehicle to drive. Chase and Kevin are always professional too. More

Great customer service Really had a great experience with these guys Kelly my sales lady made me feel very comfortable and the sales manager worked hard to make sure I got t Really had a great experience with these guys Kelly my sales lady made me feel very comfortable and the sales manager worked hard to make sure I got the best deal More

My purchase experience The Grand Cherokee Trail Hawk equipped with the 3.0 turbo diesel, white was a pretty specific vehicle to be searching for to say the least. Add to th The Grand Cherokee Trail Hawk equipped with the 3.0 turbo diesel, white was a pretty specific vehicle to be searching for to say the least. Add to the list a Hugh promotion was going on made this even a bigger challenge to find. My salesman went the extra mile and stayed on task for three days to make this deal happen for me, I couldn't be more satisfied. Thank you Matt................ More

Sales and service I always get top notch sales and service from all of the Cross team, could not ask for better service all the way around I have and will continue to d I always get top notch sales and service from all of the Cross team, could not ask for better service all the way around I have and will continue to do business and refer them in the future Aaron More

2018 JLU Rubicon Awesome dealership and fair pricing. I did shop around Louisville before going in. Ordered a Jeep from the factory and arrived in less than 3 weeks! Awesome dealership and fair pricing. I did shop around Louisville before going in. Ordered a Jeep from the factory and arrived in less than 3 weeks! More