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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,817 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,817 reviews

September 24, 2018

Great buying experience! I just purchased my first Jeep Grand Cherokee from Angelica Ortega at Cross Jeep. As a busy mom herself, she understood my hectic schedule and worked More

by EAHEINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelica Ortega
September 24, 2018

Cross Is Amazing I decided i wanted to downsize from my Grand Cherokee to a Cherokee. I went online and seen that Cross had one of the largest selections to choose fro More

by will.wilczek0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Madison, Matt Ward, Will Wilczek
September 21, 2018

Great Dealership Loved buying my new Jeep with them! The price was amazing and I love my vehicle! Angelica Ortega was great to work with and it was fast and friendly More

by mel12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angelica Ortega
September 21, 2018

Best dealership in Louisville As a repeat customer, Shawn Lopes and the Cross Management Team have helped me more than I could have ever asked! When it came to my third vehicle I p More

by JeepL1fe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
September 20, 2018

Warranty battery replacement. As a first time service customer, my experience was excellent. The staff was courteous, knowledgeable and helpful. Will definitely recommend them and More

by jugee828
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Turner, Tyler Morrison
September 19, 2018

Disappointed I chose cross motors because they are close to my residence and it’s the first dodge I have ever owned. I took my charger in for factory recall on the More

by itsmartyb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelsi Ferguson
Oct 29, 2018 -

Cross Chrysler Jeep Fiat responded

I'm sorry for the poor experience. Please call me to go into further details Sincerely, Jared Cross

Oct 29, 2018 -

itsmartyb responded

I reluctantly took my charger back to cross because I thought it was going to be another expensive trip. However, when I told them about the gas smell they became very concerned and had me bring my vehicle in the first thing the next day for them to look at it. Turns out the fuel pump they installed had a bad seal. They replaced it ( which is a lot of work ). They even started the 2 year warranty over, gave me a free Uber ride home then had Uber pick me up when my car was ready and take me back to cross at no charge to me. Everyone at cross has been very friendly and helpful to me. The fuel smell is gone and my car is back to running great again. A special thanks to Kevin and kelsi for all you did.

September 19, 2018

Zero Pressure I've bought and negotiated from multiple dealerships and this dealership was the only that made both ends of the process (sales and finance) very plea More

by lizcolumbia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Will Wilczek
September 19, 2018

Cross Rocks! This is the only place we go. They are the best! We have bought 5 cars from Cross and can think of going nowhere else More

by info63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ward, Jon Cross, Chase Vancelette
September 19, 2018

Awesome service Prompt and excellent service from fast and courteous associates!! Dropped off my truck and it was ready when I stopped by to pick it up. More

by timnaquin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Turner, Tyler Morrison
September 19, 2018

Friendly Service Shawn Lopes was our sales representative. He genuinely cared about helping us to find the best vehicle for our needs. There was no pressure. He was More

by dw11111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
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