Cross Chrysler Jeep Fiat

Buy from this dealer, you will not be disappointed My husband and I drove from St. Louis, MO to purchase from Cross and it was a wonderful experience from start to finish. We worked with Shawn Lopes, w My husband and I drove from St. Louis, MO to purchase from Cross and it was a wonderful experience from start to finish. We worked with Shawn Lopes, we were able to negotiate via text and phone call and brought home a new car the same day! The price was unbelievable for the vehicle we chose and we are absolutely thrilled with it! Shawn made the process very enjoyable and he was a pleasure to work with. We would definitely make the trip back to Louisville to buy another car from Cross. Thank you, Shawn! More

Great Service Matt Beard was very helpful and friendly. He listened to my needs and walked me through the process as a first time car buyer. Afterwards I felt like Matt Beard was very helpful and friendly. He listened to my needs and walked me through the process as a first time car buyer. Afterwards I felt like I received a great deal and we both left smiling. More

Great Experience Shawn Lopes was very helpful and friendly with my husband and I in our search for our New Jeep Grand Cherokee. He listen to our needs in what we were Shawn Lopes was very helpful and friendly with my husband and I in our search for our New Jeep Grand Cherokee. He listen to our needs in what we were looking for in our new Jeep, as well as in our financial needs and getting us the monthly payments that we were very satisfied with. Matthew explained all documents before getting signatures. He remembered my husband and I from the last time we came in. Everyone at the dealership was nice. We have been Jeep owners since 1995 and we love them. Guess that makes us faithful customers. More

From Bad to Worse This story is almost to ridiculous to make up. We worked with James Holfinger but my issue is not about him. We went to see a 2016 Jeep Renegade 75th This story is almost to ridiculous to make up. We worked with James Holfinger but my issue is not about him. We went to see a 2016 Jeep Renegade 75th anniversary edition that was white and checked all the boxes of the car we wanted. We drove 3 and 1/2 hours on a Saturday to go test drive it and buy it even took 8000 dollars in cash with us to put down. We got in the car and I thought the sun roof was cool and I should test it out. I pushed the automatic button and it opened normally then it failed to close. Something was wrong with the track and it was broken. I have never test drove a car that was broken when I got in it. They knew we were coming 96 hours in advance so I expected them to make sure everything in the car was working and to top it all of the car was dirty. I understand its a used car and its not brand new but you think the detailing team would have taking the time to clean it up. Cross rightfully offered to fix the issue but as many reviews point out. The sunroof option on the Jeep Renegade has a history of mechanical issues so we knew this would be a persistent issue with the car. At one point after finishing with the test drive, Jon came out to help James attempt to close the sunroof. We were working on it for 5-10 mins then Jon told James "Lets get this done I have other stuff I need to get to". Personally, I was semi offended by this. What's more important that you need to do then the customer. Even after all of this joke, we were still willing to buy the car but we felt at this point we needed to get a good deal on the car otherwise we would not be happy with our purchase. We ended up heading home over a difference of 400 dollars and asked James to call us if he felt our offer was doable. Their original offer was not outrageous for the car and we would have paid it if I had not test drove and saw it break in front of me. Monday rolled around and we received a call that they would accept our offer. Ultimately, 2 hrs later after much consideration we decided to purchase the car and put a deposit down on it. This part is a 100% true. James told me he was going to get the deposit form and his manager informed him that the car "sold" to another buyer. I personally felt the whole thing was a set up and they just wanted us to agree to buying the car so then they could pull it back at the last minute. Dealerships like this are why people hate buying cars. James was the one bright spot of the whole experience and I felt he acted as an upmost professional the entire time. I feel sorry for the person that bought a broken car and probably did not even know it was broken. At the very least, if we had purchased the car we knew what we were getting into. When you have so many options to buy a Jeep Chrysler or Fiat why would you consider this place? The offroad track is not worth it. It was probably a blessing in disguise that we were unable to purchase from this place. More

A great buy Upfront and honest. Quick to meet me where I needed Jeep to be with trade in and sale. Wonderful experience in comparison to other dealerships I’ve vi Upfront and honest. Quick to meet me where I needed Jeep to be with trade in and sale. Wonderful experience in comparison to other dealerships I’ve visited. More

Second purchase from Cross This is the second jeep we have bought from cross, gave a fair price on trade, budged a little down on their car and really felt like we got a great d This is the second jeep we have bought from cross, gave a fair price on trade, budged a little down on their car and really felt like we got a great deal. Super patient, but moving with a purpose... wasnt there more than a few hours for both. Always recommend cross if you want a good deal at a fair price. Also put new tires and a new windshield on the jeep and didnt jack the price up for it. Awesome dealership. More

Very positive car buying experience Our salesperson Chris was very knowledgeable and good to work with. He was low pressure and made the process easy. He showed us all the features of th Our salesperson Chris was very knowledgeable and good to work with. He was low pressure and made the process easy. He showed us all the features of the car and answered all of our questions. I would buy from this dealership again. More

Kevin was very helpful, professional and did a great job! Cross Jeep did an amazing job. I worked with Kevin in service and he was very honest, helpful and had my Jeep ready on a timely basis. I truly recomme Cross Jeep did an amazing job. I worked with Kevin in service and he was very honest, helpful and had my Jeep ready on a timely basis. I truly recommend Cross Jeep Andrea if you need your vehicle serviced call Kevin Turner! More

Great staff that genuinely wants to help you Was in need of a new work vehicle, Cross had something on had so I contacted them about a trade. I stopped in the next day and was out the door in les Was in need of a new work vehicle, Cross had something on had so I contacted them about a trade. I stopped in the next day and was out the door in less than two hours! -(even though I could have stayed all afternoon, they have a very nice dealership). They were more than fair with my trade, didnt deserve the deal I got. Honest, hard working people working there, easy to talk to/ work with. More

Purchase Looking for a truck for 2 years, finally made that purchase and very happy with our salesman James Holfinger, he made it happen for us! Looking for a truck for 2 years, finally made that purchase and very happy with our salesman James Holfinger, he made it happen for us! More