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Cross Chrysler Jeep Fiat

Louisville, KY

4.9
1,869 Reviews

1501 Gardiner Lane

Louisville, KY

40218

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Showing 1,869 reviews

June 27, 2019

Awesome We had a great experience with Darryl Brown. We came in thinking we wanted a used Jeep Wrangler but ended up getting a new one. Darryl was patient, kn More

by Pennylee123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Brown
Jun 27, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for the positive feedback! We are happy to know that you had a great experience and with the help of Darryl who was patient, knowledgeable, and helpful. We value your business and we hope that you will visit us again soon! Enjoy your new Jeep Wrangler!

June 26, 2019

Always helpful and fast! I have taken my car and many cars to Cross for service and they are beyond helpful. Excellent service! Thanks for everything you do for your customers More

by Job59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Cross, Angelica Ortega, Tyler Morrison, Rick Turner
Jun 27, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for taking the time to share your excellent experience with us! We are ecstatic to hear Angelica, Tyler, Rick, and Jon all went above and beyond to assist you with a high level of customer service throughout the process. Looking forward to assisting you in the future when you need it!

June 23, 2019

Sales rep help Shawn is a super guy. He met with us on couple visits and was helpful. Never felt pressure. He presented several Jeep’s and explained details for More

by Gnau2
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Shawn Lopes, Sarah Ridder
Jun 24, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for the positive review and rating! We are happy to know that Shawn was helpful during your experience with us. We value your business and we hope that you will continue to visit us!

June 22, 2019

Friendly and Helpful My experience at Cross was incredibly pleasant. My salesman, James, was extremely helpful and easy to work with. The team at Cross went above and beyo More

by osnider09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Holfinger
Jun 22, 2019 -

Cross Chrysler Jeep Fiat responded

Congratulations on your Jeep! James is excellent and we are so glad he took wonderful care of your visit. Let us know if we can do anything else for you. We welcome you again.

June 22, 2019

Jeep Cherokee Limited 4x4 Angel was awesome!! She was very knowledgeable and accommodating. She would have let me drive every vehicle on the lot if I needed to. No pressure fr More

by Jo’s Jeep2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Jon Cross, Angelica Ortega
Jun 23, 2019 -

Cross Chrysler Jeep Fiat responded

Hi Jo, Congratulations on your Jeep Cherokee! We are delighted to learn of your recommendation of Angel and truly appreciate your perfect feedback for us. Thanks for sharing and we hope to work with you again in the future.

June 21, 2019

Great experience! Just purchased my first Jeep and could not be happier with the experience! Worked with Shawn Lopes who was awesome! He made sure all our questions wer More

by L McCoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Lopes
Jun 22, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for the great review! We are happy to hear that Shawn made your first purchasing experience go so well. If we can assist you further, please come back at any time.

June 07, 2019

Experience of purchasing a vehicle The dealership was very nice and the people were friendly. My experience of purchasing a vehicle was good. I felt like I got a decent deal because I d More

by Lax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Isenberg, Shawn Lopes, James Holfinger
Jun 08, 2019 -

Cross Chrysler Jeep Fiat responded

We are delighted to learn of your feedback about our staff and your purchasing experience. Congratulations! We hope we can assist you again. Let us know if we can do anything else, Lax. We welcome you back!

June 05, 2019

Excellent! Matt did a terrific job explaining all the features of our vehicle. He went above and beyond flexibility due to some last-minute scheduling problems More

by Chris
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Beard
Jun 06, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for the five stars, Chris! We are glad to hear Matt's knowledge and patience made you comfortable with your purchase. Please come back at any time.

June 03, 2019

Rubicon Great experience. James and BJ were informed and helpful. Painless sales process. Would definitely recommend. Very knowledgeable staff. Good selection More

by Brent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
BJ Cornell, Matt Ward, Jon Cross, James Holfinger
Jun 04, 2019 -

Cross Chrysler Jeep Fiat responded

Thank you for the great review! We'll be sure to thank James and BJ for making your time with us went smoothly.

June 03, 2019

Glad to be in a new car James helped me with everything I needed today. I got myself out of a beater and into a nice, good looking car that runs perfect. Highly recommend buy More

by Brayden_layne16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Holfinger
Jun 04, 2019 -

Cross Chrysler Jeep Fiat responded

Brayden, Thank you for taking the time to write a review. We are very happy to hear you are satisfied with the level of service you received with James and with your purchase. We hope you continue to love your brand new ride! We appreciate your loyalty and your glowing recommendation.

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