Cronin Toyota Nissan of Richmond

Ease of shopping My wife and I have been in the market for a pre owned vehicle for over 2 months and were referred to this dealership by friends of our family. Ironic My wife and I have been in the market for a pre owned vehicle for over 2 months and were referred to this dealership by friends of our family. Ironically they showed us a more economic and better way to lease a new car for less than a pre-owned vehicle. More

Excellent Customer Service ! Highly recommend Mark Chambers! He was excellent to work with and I really enjoy the great customer service here. I will be back in the future! Highly recommend Mark Chambers! He was excellent to work with and I really enjoy the great customer service here. I will be back in the future! More

Loved it!!! I worked with Andrea and she was awesome! Very knowledgeable in what she was doing and very easy to work with! I would highly recommend her and also T I worked with Andrea and she was awesome! Very knowledgeable in what she was doing and very easy to work with! I would highly recommend her and also Tammy Hargrave in finance was a pleasure to work with! Highly recommend this group of people to work with!! More

Well worth the drive from Cincinnati! After hearing that Cronin opened a Toyota store, we decided to drive out and check it out since my wife was interested in a new Sienna. Andrea helped After hearing that Cronin opened a Toyota store, we decided to drive out and check it out since my wife was interested in a new Sienna. Andrea helped us find the one we were looking for and Tammy took the time to explain our options. Thanks to everyone for a great experience. More

Wow!!! Selection!!! I am amazed by how many vehicles are available. And so many inside. No walking around in the cold. And the staff was great. Thanks for making my exper I am amazed by how many vehicles are available. And so many inside. No walking around in the cold. And the staff was great. Thanks for making my experience low pressure. More

Great Place! What a great place to buy a vehicle. From the moment I walked through the doors the staff was very professional and friendly. My wife and I are very p What a great place to buy a vehicle. From the moment I walked through the doors the staff was very professional and friendly. My wife and I are very pleased with our new vehicle and the service we received. I will be looking to replace my mothers car soon and I know where I will take her first. Thank you Dave and the team at Toyota! More

Terrible!!!! The salesman Chris H. Is a good guy but the sales manager was a total xxx. They lost my business. I will do my best to get on social media to bash thi The salesman Chris H. Is a good guy but the sales manager was a total xxx. They lost my business. I will do my best to get on social media to bash this business. Horrible experience!!! More

Buyer Beware Took my RAV4 here for an oil change in July 2016. They gave me paperwork indicating my brakes needed work. The rep advised that next time I bring it i Took my RAV4 here for an oil change in July 2016. They gave me paperwork indicating my brakes needed work. The rep advised that next time I bring it in for an oil change, I have that work done, the brakes didn't have much life left. The next time I needed an oil change, I was back visiting in my home state, and ended up getting the oil changed there instead of in Richmond. I told the service rep (someone I had done business with extensively) about needing brake work. They checked and double-checked, and said my brakes were just fine. Fast forward a year. Toyota in Richmond is under new ownership. I needed my oil changed, and decided to give them another chance. When I left my car with them, I informed them of my past experience. When I picked my car up, they told me I had a front right wheel bearing going out. He quoted me a repair price of $575. Rather than have that done there, wary of my previous experience with them, I took it to a mechanic I know personally. He checked my vehicle over, and said my wheel bearing was fine. He said I did need an alignment and a tire rod end--repairs of maybe $225. I'm so glad I got a second opinion--just saved myself $350. Be careful if you go here for an oil change! Don't let them schedule any other repairs. More

Love our new car:) We have always loved looking at new cars but never the sales process. We were never pressured or rushed into anything. We were given royal treatment We have always loved looking at new cars but never the sales process. We were never pressured or rushed into anything. We were given royal treatment by Robert Barley. He wanted to make sure that he went over every option the car had, and made sure that we had no questions. He took us on a test drive before and after the sale. He is a great salesman with good karma. He made the entire process a good experience. More