Cronin Toyota Nissan of Richmond

Buying my new truck was actually FUN! Ian Jackson is the man to know! He was helpful, but never pushy, and always pleasant. Loved the showroom! It was cold & snowy outside, but warm & Ian Jackson is the man to know! He was helpful, but never pushy, and always pleasant. Loved the showroom! It was cold & snowy outside, but warm & pleasant inside with enough inventory to see what we needed. Ian answered all of my questions, explained features well, and Tyler brought us what I felt was a fair deal. Cronin team, I LOVE MY NEW TACOMA! More

Friendly and accurate service From time of arrival until departure everyone was polite and friendly....enjoyed the coffee and donut during the wait....No high pressure sales...was From time of arrival until departure everyone was polite and friendly....enjoyed the coffee and donut during the wait....No high pressure sales...was surprised when they returned me to my car and it had been washed....Thank You More

Good service in a timely manner. I will be back. Waiting area is clean and comfortable. Staff are friendly and informative. I always use Toyota for my service nee in a timely manner. I will be back. Waiting area is clean and comfortable. Staff are friendly and informative. I always use Toyota for my service needs. More

Buy Local! I have owned 8 Toyota vehicles since 2000. Each time I went to the local Toyota dealer and each time I purchased at another dealer. The new dealersh I have owned 8 Toyota vehicles since 2000. Each time I went to the local Toyota dealer and each time I purchased at another dealer. The new dealership in Richmond totally met our needs including price, quality and CUSTOMER SERVICE. We really could not have been happier. I have already sent four customers to Cronin Toyota because of our experience. Chris was polite, knowledgeable and did not push. He took more time to educate which led us to our decision to buy. When we replace our Avalon XLS we will be back. More

Awesome service Mark Chambers was a very nice and sweet guy. He came in on his day off just to help me. Very dedicated to serve others. I have already told others Mark Chambers was a very nice and sweet guy. He came in on his day off just to help me. Very dedicated to serve others. I have already told others about him. I hope I have helped him as much as he help me More

oil change I went in to have an oil change completed and it was done well and on time. There were no hidden surprises when it came time to pay the bill. I went in to have an oil change completed and it was done well and on time. There were no hidden surprises when it came time to pay the bill. More

Very professionial Brad is knowledgeable and friendly in delivering his service..He is a great asset to your business.I look forward to continued excellent service later Brad is knowledgeable and friendly in delivering his service..He is a great asset to your business.I look forward to continued excellent service later this year. More

Great as usual I enjoy the quickness in which the service reps gets you logged in and begins your service. The time waiting is reasonable. The service rep pointed ou I enjoy the quickness in which the service reps gets you logged in and begins your service. The time waiting is reasonable. The service rep pointed out additional items needed to help maintain my vehicle at it's optimal condition. Not to mention the car wash as a perk. More

Traded my car in for a newer one I can honestly say this was the best experience in my life buying a vehicle. Andrea Duncan was so pleasant and helpful to me. I really like my new rid I can honestly say this was the best experience in my life buying a vehicle. Andrea Duncan was so pleasant and helpful to me. I really like my new ride. More

Recall repairs Had some recalls on my car that needed repaired. I called and they had to order the part. Once part was in was able to make an appointment and had car Had some recalls on my car that needed repaired. I called and they had to order the part. Once part was in was able to make an appointment and had car repaired in a couple of hours. Washed car and aired my tires while it was there also. More