Cronin Toyota Nissan of Richmond

Very friendly ! Very helpful and lets you know the customer comes first. Everyone has a smile and make you feel welcome😃 Very helpful and lets you know the customer comes first. Everyone has a smile and make you feel welcome😃 More

Drew Duncan, Salesperson sets the standard for customer service, product knowledge and followthrough. Drew answered all our questions, saw to our individual needs, and helped us drive away with the pre-ow service, product knowledge and followthrough. Drew answered all our questions, saw to our individual needs, and helped us drive away with the pre-owned car we had been looking for. We HIGHLY recommend Drew to anyone looking for a no-pressure, kind hearted salesperson. We will rely on Drew for help whenever it comes time to purchase a vehicle. More

I’ve dealt with many dealerships and this one was awesome. Ask for Drew Duncan! awesome. Ask for Drew Duncan! More

I had a great pleasure of working with Drew. He didn't pressure me on my decision and when I came back he greeted me with a smile and a helping hand. He tried very hard to please me. If he on He didn't pressure me on my decision and when I came back he greeted me with a smile and a helping hand. He tried very hard to please me. If he only knew how hard that was to do. But he was awesome. I would recommend Cronin to anyone looking for a vehicle. More

I had a fantastic experience with Drew Duncan and bought my new car. It was very professional, and help me every step of the way! my new car. It was very professional, and help me every step of the way! More

My wife and I had a very bad experience at Cronin Toyota Nissan of Richmond on Thursday 12/14/2023. We had been in contact via texting/email with Drew (a salesman) on a new 2023 Rav4 Hybrid Limited since Tu Nissan of Richmond on Thursday 12/14/2023. We had been in contact via texting/email with Drew (a salesman) on a new 2023 Rav4 Hybrid Limited since Tuesday 12/12/23. We called the dealership on 12/14/23 in the morning and spoke with salesman Josh to confirm availability of the vehicle before we made the 2 hour and 15 minute drive from Madison, Indiana. Drew had the day off. Josh assured us the vehicle was available and he would have it sitting out front for us to test drive along with a 2024 Highlander Hybrid Limited. We arrived at ~ 12:10pm as Josh was pulling the last of the 2 cars around to the front of the dealership. As we walked in the front doors, another employee asked if they could help us. We told him that we had just driven from Madison to look at the 2 cars. He confirmed that he was aware we had driven so far and was expecting us. My wife and I drove the Highlander first ~ 5 miles with Josh riding with us. We wanted to drive a Highlander to make sure the Rav4 was what we wanted - the salesman was aware the Rav4 was the main vehicle we had come to purchase. Upon our return from test driving the Highlander, we went over to look at the Rav4. There were 2 customers sitting in the vehicle! Needless to say, the dealership sold them the vehicle while we waited at Josh's desk. The dealership should have told the other interested party that another couple had driven a long distance to decide on the Rav4 and they needed to give us the first opportunity to begin negotiating on the Rav4. Instead, we set at Josh's desk and got madder and madder as we watched the other people negotiating. We explained to Josh that this wasn't fair. He went to the managers desk to inform him of our thoughts and then just hung out at the desk while we just sit there and got angrier. This wasn't fair to us whether we drove 200 miles round trip or not. That just added to the frustration we felt. We do not recommend this dealership. We were treated unfairly and they did not care. Again, we do not recommend this dealership. More

My wife and I had a very bad experience at Cronin Toyota Nissan of Richmond on Thursday 12/14/2023. We had been in contact via texting/email with Drew (a salesman) on a new 2023 Rav4 Hybrid Limited since Tu Nissan of Richmond on Thursday 12/14/2023. We had been in contact via texting/email with Drew (a salesman) on a new 2023 Rav4 Hybrid Limited since Tuesday 12/12/23. We called the dealership on 12/14/23 in the morning and spoke with salesman Josh to confirm availability of the vehicle before we made the 2 hour and 15 minute drive from Madison, Indiana. Drew had the day off. Josh assured us the vehicle was available and he would have it sitting out front for us to test drive along with a 2024 Highlander Hybrid Limited. We arrived at ~ 12:10pm as Josh was pulling the last of the 2 cars around to the front of the dealership. As we walked in the front doors, another employee asked if they could help us. We told him that we had just driven from Madison to look at the 2 cars. He confirmed that he was aware we had driven so far and was expecting us. My wife and I drove the Highlander first ~ 5 miles with Josh riding with us. We wanted to drive a Highlander to make sure the Rav4 was what we wanted - the salesman was aware the Rav4 was the main vehicle we had come to purchase. Upon our return from test driving the Highlander, we went over to look at the Rav4. There were 2 customers sitting in the vehicle! Needless to say, the dealership sold them the vehicle while we waited at Josh's desk. The dealership should have told the other interested party that another couple had driven a long distance to decide on the Rav4 and they needed to give us the first opportunity to begin negotiating on the Rav4. Instead, we set at Josh's desk and got madder and madder as we watched the other people negotiating. We explained to Josh that this wasn't fair. He went to the managers desk to inform him of our thoughts and then just hung out at the desk while we just sit there and got angrier. This wasn't fair to us whether we drove 200 miles round trip or not. That just added to the frustration we felt. We do not recommend this dealership. We were treated unfairly and they did not care. Again, we do not recommend this dealership. More

Dan is very Quick, honest and professional. He is able to answer all of your questions or get you the needed information to answer it for you. I would recommend him to anyone looking for a new He is able to answer all of your questions or get you the needed information to answer it for you. I would recommend him to anyone looking for a new vehicle as he will make the experience easy and pleasurable. More

Recently purchased a Venza from Cronin Toyota. Vehicle I was interested in was in transit. Drew Duncan did an excellent job of keeping me informed of the status of the vehicle. He is very knowl Vehicle I was interested in was in transit. Drew Duncan did an excellent job of keeping me informed of the status of the vehicle. He is very knowledgeable of the Toyota product line and has been a tremendous aid in answering all of my questions. Mr. Duncan was very accommodating in the process of purchasing the vehicle which was important to me since I live 3 hours from the dealership. Mr. Duncan was proactive in doing paperwork to minimize the time I was at the dealership when I picked up the vehicle. Mr. Duncan, along with Joshua Meinsen, have been very helpful in explaining the technology and safety features offered by the Venza so they can be fully utilized. When looking for my next vehicle, I would definitely consider working with Drew Duncan and the staff at Cronin Toyota! More

I had the best service at Cronin in Richmond. Juan Cervantes and Stephen Lakes went out of their way to make sure I got the best deal I could. They were both so sweet and accomidating. I would de Juan Cervantes and Stephen Lakes went out of their way to make sure I got the best deal I could. They were both so sweet and accomidating. I would definitely recommend Juan for anyone looking for a new car & Stephen was the best finance manager. They both know their stuff! More