Critz Auto Group

Excellent customer service! Excellent attention to problems Detail. I find the Critz Dealership to be a top notch operation. Every employ seems to be highly trained. The customer service is exceptional!! Detail. I find the Critz Dealership to be a top notch operation. Every employ seems to be highly trained. The customer service is exceptional!! More

Great Service David was helpful, considerate, and most of all customer service friendly. I didn't have an appointment and he still welcomed me and assisted me with David was helpful, considerate, and most of all customer service friendly. I didn't have an appointment and he still welcomed me and assisted me with no issue. More

Great price, great service The pricing on the vehicle I purchased was very good compared to other similar vehicle for other dealers. This was an out of state purchase so a bit o The pricing on the vehicle I purchased was very good compared to other similar vehicle for other dealers. This was an out of state purchase so a bit of trust on my part was required. Critz prepared the used Mercedes and when I received it, it was immaculate. You could not tell it was a used vehicle ! They also drove it 400 miles to my doorstep free of charge. Their sales team was easy to work with (informative but not high pressure). Will go to Critz when I purchase an S Class in the Spring. More

Air conditioning problems Diagnosis took a while, but they got it. Tiffany is a great customer rep. Can't say enough about her. She really cares about her customers. And Ri Diagnosis took a while, but they got it. Tiffany is a great customer rep. Can't say enough about her. She really cares about her customers. And Richard Papy too. More

Excellent SERVICE!!! All agents are very professional and helpful. I would recommend to everyone. When I am ready for a new car, we will be sure to come to CRI SERVICE!!! All agents are very professional and helpful. I would recommend to everyone. When I am ready for a new car, we will be sure to come to CRITZ BMW! More

Michael always does a great job taking care of my car. My car is always repaired correctly the first time. I never have to worry, unlike with other dealerships, if the problem with my car has been resolve My car is always repaired correctly the first time. I never have to worry, unlike with other dealerships, if the problem with my car has been resolved. It's always a pleasant experience, except for the bill of course. More

Service was quick and efficient. Took car in for recall notice. Service was quick and efficient. Repair took les than an hour to correct.. Also purchased a replacement key and key f Took car in for recall notice. Service was quick and efficient. Repair took les than an hour to correct.. Also purchased a replacement key and key fob on the same day, key was programed as well. Very pleased with all services. More

Very helpful service associate Joe Smith took time to look into my issue (missing reflector) ,checked the warranty ,ordered the part and made sure the other one was installed correc Joe Smith took time to look into my issue (missing reflector) ,checked the warranty ,ordered the part and made sure the other one was installed correctly .( it was not,so he fixed It) Service above and beyond expectations . More

A perfect Service Appt.! I am new to the area, and this was my first Service visit to this Dealership. I have to say I was very impressed with The service Dept. , "Tiffany " I am new to the area, and this was my first Service visit to this Dealership. I have to say I was very impressed with The service Dept. , "Tiffany " is the most Professional Service Rep. I have every worked with!! I will go back there for service because Tiffany is there! She listened to me, and had the knowledge to understand what I was talking about with my car! More

Replacement of windshields wipers Safe lite had installed the wrong windshield wiper when they replaced my window. I stopped by Critz on my way to a Drs appointment. They had the new b Safe lite had installed the wrong windshield wiper when they replaced my window. I stopped by Critz on my way to a Drs appointment. They had the new blades on in 15 mins. Just before a storm hit! More