Critz Auto Group

Only Buy Here if you are Willing to Have Service Elsewhere! HORRIBLE service department. Their service absolutely sucks; you know it's a bad sign when a Critz employee tells you how bad the service department i HORRIBLE service department. Their service absolutely sucks; you know it's a bad sign when a Critz employee tells you how bad the service department is from personal experience with their own vehicle. It took me 8 months to get a running board replaced, and not ONE but TWO separate appointments to get a new head unit and have it programmed correctly, including navigation. What service technician installs a new head unit and forgets to program it on TWO SEPARATE occasions? David at Critz, that's who. After raising a humongous stink about the issue, David finally made one phone call and a gentleman named Joseph called back. He was extremely helpful and kind; was able to walk my husband through the process of fixing the problem. IN UNDER THIRTY MINUTES. Very happy with the service and time Joseph spent with us on a Saturday to fix the problem, he seems to understand the concept of customer service. If you're planning to purchase a vehicle and spend your hard earned money, drive away from this place as fast as you can (in your own vehicle, not one of theirs!) More

They made my transaction easy Iggy actually brought the vehicle to me while I was at work. He also took my trade back to be assessed. Mr.Lyons got all of the paperwork together so Iggy actually brought the vehicle to me while I was at work. He also took my trade back to be assessed. Mr.Lyons got all of the paperwork together so that all I had to do was sign. This transaction was smooth and easy. More

Flat tire change Tire was not I stock. They ordered it on Monday morning and received it Tuesday at noon. Car was ready at 12:30. We’ll done Tire was not I stock. They ordered it on Monday morning and received it Tuesday at noon. Car was ready at 12:30. We’ll done More

Great purchase experience Sales staff was friendly and courteous. No high pressure sales, which is always appreciated. I made an appointment to view a specific car and all was Sales staff was friendly and courteous. No high pressure sales, which is always appreciated. I made an appointment to view a specific car and all was ready upon my arrival. Overall, the easiest and most relaxed purchase experience ever. More

DAVID WAS WONDERFUL!!! Wonderful customer service, quick and friendly! Everyone went out of their way to help me- white glove service. I would highly recommend to a friend. Wonderful customer service, quick and friendly! Everyone went out of their way to help me- white glove service. I would highly recommend to a friend. Y. Fader More

Service Advisor Once again David Minadeo came through for me. I reached out to him on short notice and he was able to fit me into a schedule so that I would not have Once again David Minadeo came through for me. I reached out to him on short notice and he was able to fit me into a schedule so that I would not have miss time off from work. David is as professional as they come. Thanks again David...your the best!!! V/r David B More

Quick service We bought our X3 from another dealer and have had two service visits. Both were pleasant experiences and needed a loaner each time. David took care of We bought our X3 from another dealer and have had two service visits. Both were pleasant experiences and needed a loaner each time. David took care of us even when he was the only service rep at Critz on a Saturday. Hopefully we won't be seeing him soon but if so, I'm sure we'll be very satisfied. More

David Minadeo is incredibly professional and courteous. A real pleasure to deal with. He is a real asset to Critz and is the primary reason I'm a repeat customer. is incredibly professional and courteous. A real pleasure to deal with. He is a real asset to Critz and is the primary reason I'm a repeat customer. More

Friendly service If you want your car serviced at a dealership or if you want a new car, Critz BMW is the place to go. The employees are friendly and helpful. I thin If you want your car serviced at a dealership or if you want a new car, Critz BMW is the place to go. The employees are friendly and helpful. I think they sincerely want to do a good job for the customer. More

Service and Power window issue all repaired Service and Power window issue on my 2009 335i BMW, had to return to Critz to have service indicators reset, Joe was very helpful all repaired Service and Power window issue on my 2009 335i BMW, had to return to Critz to have service indicators reset, Joe was very helpful More