Critz Auto Group

Very bad experience with the sales agent Casey and the complete dealership. I would never purchase a car from this dealership again. Beware if you go here to purchase any car. BEWARE!! complete dealership. I would never purchase a car from this dealership again. Beware if you go here to purchase any car. BEWARE!! More

My experience isn't yet over but has been excellent with their Service Dept and overall manager Charles, and his advisors. On our family 1 mo. vacation to FL and back with three Goldens a roof carrier and $ their Service Dept and overall manager Charles, and his advisors. On our family 1 mo. vacation to FL and back with three Goldens a roof carrier and $7k worth of ebikes in tow, we lost nearly full driver controls / nannies with limited use; and alarms blaring in a thunderstorm in Jackson. We made it a little further with everything going sideways electronically and made it to the hotel. The wife's BMW x5 hybrid had a failure of the BCU (body control unit) and died as soon as it was turned off and these guys were exceptional with follow up and getting us something capable of getting us all home. It was stressful but they couldn't have helped more. FIVE STARS. Now BMW NA is helping us get it fixed and seeing about delivery to NJ! More

My experience at Critz Mercedes Service Department was not what I expected. There were some inconsistencies with pricing—I received one quote verbally, a different one via text, and then another final amo not what I expected. There were some inconsistencies with pricing—I received one quote verbally, a different one via text, and then another final amount, which was a bit confusing. I was also under the impression that diagnostic fees might be applied toward the repair, but that was not clearly explained upfront. I later learned that applying those fees is at the advisor’s discretion. While I was offered a small discount, I still left feeling uncertain about the overall process. I also asked to speak with John, the service manager, but he did not come out instead spoke to Drew over the phone. Overall, I believe clearer communication and consistency would greatly improve the customer experience. More

Gil was very helpful! I always feel confident leaving my Yukon with their service team. I always feel confident leaving my Yukon with their service team. More

I stopped in the dealership to look at a GMC truck, and was greeted by Mark Shepard. I will have to say all though I was skeptical due to shopping around other dealerships, I am more than totally satisfied was greeted by Mark Shepard. I will have to say all though I was skeptical due to shopping around other dealerships, I am more than totally satisfied with Mr. Shepards expertise and the savings was unheard of. I am now the proud owner of a loaded 2025 GMC Sierra. In fact, everyone I came in contact with at Critz is passionate about customer satisfaction. The purchase was done in a thorough and timely manner. I advise everyone in the market for a vehicle, to Go See Critz. I Love My GMC, thanks Critz. More