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Criswell Nissan - Service Center

Germantown, MD

4.5
454 Reviews
Call Service Center (301) 825-5993

454 Reviews of Criswell Nissan - Service Center

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July 31, 2024

enrique was an amazing asset in my car buying process! he helped me look for the perfect car that i want as well as giving me the best offers ! More

by ronaldrsaenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Criswell Nissan responded

Awesome! Our staff works hard to help you find the right vehicle at the right price, and we're thrilled to know you were pleased with your Criswell experience. Please give us a call or stop by if we can help with any of your other automotive needs.

July 26, 2024

That was very nice and fast service thank you, very much. !,very sure I'll be back to you guys. More

by gersantmontano69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rubin Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Sotelo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elizabeth Velasquez
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Jul 29, 2024 -

Criswell Nissan responded

Thanks for taking the time to let us know everything was completed quickly and to your satisfaction! We look forward to your next visit with us.

July 24, 2024

Criswell Nissan is my second home. I always go there for service my services needed. More

by LITAHURSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

Criswell Nissan responded

It's wonderful to know you can rely on our team to provide excellent customer care and high quality vehicle service. We look forward to seeing you soon!

July 22, 2024

I always receive great service at Criswell Nissan. The employees are always very helpful, and always greets you with a smile. More

by josiahwri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Sterling
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Jul 23, 2024 -

Criswell Nissan responded

Thanks for choosing Criswell! We value the opportunity to work with you and truly appreciate your kind comments.

July 17, 2024

I had my car come to you for repairs. You said everything was fine except for some cables that weren't tied up. 6 days later the car stopped on a dangerous bend. It was transported to Exx More

by ivoire.vision
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Gargiulo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Thorner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
4.0
This rating includes all reviews, with more weight given to recent reviews.
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July 16, 2024

Excellent service. Mr. Ransome is awesome. He kept me updated at all times about the status of my vehicle. More

by JARAGUA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Criswell Nissan responded

It's great to know you found our staff to be so helpful! We value your business and hope to be of service to you in the future.

July 16, 2024

Had another excellent experience having my 2017 Pathfinder serviced at Criswell. Had the 100K check, needed some work done. It was done quickly and I was out in two hours on a Friday afternoon. G More

by MLBECHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Criswell Nissan responded

It's great to see you were completely satisfied with your recent service experience at Criswell. We value your business and truly appreciate your continued patronage.

July 15, 2024

Went for tire rotation got charged for over $500 including brake fluid change that was not authorized by me (they claimed it was by saying so on the receipt, very dishonest) More

by lennec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pai
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Jul 22, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We strive to provide a positive experience, and it's disappointing to see this poor review. We apologize for any miscommunication and understand that all services performed were discussed when the service appointment was set and when the service quote was provided. We do hope that you will give us another opportunity to work with you in the future to offer a better overall experience.

July 12, 2024

The worst service I had in years. They just wanted to make me pay more. They don't care about their customers. I am not going fir service to this place anymore. More

by moges.endris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pai
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Jul 22, 2024 -

Criswell Nissan responded

We appreciate all feedback as it helps us to identify any areas of concern. We regret you did not have a more positive experience and hope you'll keep us in mind for any future automotive needs.

July 11, 2024

Thank you. However, I found the new policy of charging an additional 3% for my usage of a credit card annoying. I thought it reflected poorly on Nissan. Usua More

by ENNAOJ44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gargiulo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Thorner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2024 -

Criswell Nissan responded

We value your business and appreciate this feedback. Comments such as these help us to continually improve the overall customer experience. We truly hope you will continue to choose Criswell and look forward to your next visit with us.

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