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Criswell Nissan - Service Center

Germantown, MD

4.5
454 Reviews
Call Service Center (301) 825-5993

454 Reviews of Criswell Nissan - Service Center

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August 20, 2024

Horrible experience told I needed a $2300 repair that I did not need .never again More

by abcarter19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not pictured
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Aug 22, 2024 -

Criswell Nissan responded

We strive to provide a great service experience, and It's disappointing to see this less than positive rating. We hope you'll consider giving us another chance to work with you and welcome you to reach out to our manager if we can help in any way.

Aug 22, 2024 -

abcarter19 responded

**Subject:** Concern Regarding Recent Service Experience Dear Criswell Nissan Team, I hope this message finds you well. I am writing to express my deep disappointment with my recent experience at your dealership. I have been a loyal customer since 2020-2021, regularly making the 45-minute drive to your Germantown location, even though there are multiple other dealerships closer to my home. This decision was based on the trust and confidence I had in your service department and the honesty I experienced during my earlier visits. However, my recent visit has left me feeling disillusioned and concerned. The experience I had did not align with the high standards of service and integrity that I had come to expect from Criswell Nissan. This has unfortunately eroded the trust that I had built over the years, and it is with great disappointment that I find myself questioning whether I can continue to patronize your business. I had always appreciated the honesty and reliability of your team, which is why this situation feels all the more unacceptable. Trust is not easily earned, and once lost, it is even harder to rebuild. I truly hope that my experience is not reflective of the standards that your dealership stands for, and I would like to hear how you plan to address this issue. I believe in giving businesses the opportunity to make things right, and I hope that you will take this feedback seriously. Please let me know how you intend to restore my confidence in your service. Thank you for your attention to this matter. Sincerely, Arthur Carter 3017042070

August 17, 2024

a a a a a a a a a a a a a aa a a a a More

by s.m.gutstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail Sterling
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Aug 21, 2024 -

Criswell Nissan responded

It's great to see we earned this 5-star rating! We hope to be of service to you in the future and welcome you to reach out if we can help in any other way.

August 16, 2024

We are a Criswell Nissan family because we always receive great service! My car is relatively new, so the maintenance is quick and easy. I recommend Criswell Nissan for car purchases and service. More

by Troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Aug 21, 2024 -

Criswell Nissan responded

Thanks so much for sharing your recommendations! Whether it's sales or service, we're happy to see you can depend on our friendly and professional team for assistance. We look forward to your next visit with us!

August 15, 2024

Great service! Thorough explanations and description of the issues. Thank you! Recommend for you next service. More

by VJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know
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Aug 15, 2024 -

Criswell Nissan responded

We value the opportunity to work with you and sincerely appreciate your recommendations! Don't hesitate to reach out if we can be of service to you in the future.

August 13, 2024

The customer service is ALWAYS top notch! I would not take my vehicle anywhere else! More

by pzapata01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 13, 2024 -

Criswell Nissan responded

It's wonderful to know you can count on our top notch team to provide an exceptional customer service experience each time you visit. We appreciate this positive feedback and look forward to seeing you soon!

August 13, 2024

Hi I always bring my car to dealer when I have an issue. No one has ever did work on my car since I purchased it from Criswell.. I only bring it there. Thank you Diann More

by d_nana95
Recommend Dealer
Yes
Employees Worked With
Deuce is always so helpful. Everyone there great service. Little expensive but it’s dealer lol
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Aug 14, 2024 -

Criswell Nissan responded

It's great to know you can depend on the Criswell team to provide the care your vehicle needs to stay well maintained. We value the opportunity to work with you and look forward to seeing you soon.

August 07, 2024

The staff at Criswell Nissan provides exceptional customer service. Pai, who has returned to Nissan, consistently offers helpful assistance and keeps customers informed about their vehicle's progress More

by JARAGUA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pai
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Aug 08, 2024 -

Criswell Nissan responded

It's our goal to offer a simple and seamless service event, and it's great to know you had a positive experience. We hope to be of service to you in the future.

August 06, 2024

Criswell Nissan is the best place to take your Nissan for care. They have great customer service skills. More

by philaisha.carter09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We look forward to working with you again!

August 05, 2024

The service was done very professionally to my satisfaction. The service department attendant did a good job explaining to me the service and what to expect gor the next few visits. More

by LEAL2600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
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Aug 06, 2024 -

Criswell Nissan responded

Thanks for choosing Criswell! It's great to see you had a positive service experience. Please give us a call or stop by if you have any other questions or concerns about the service your vehicle needs to stay well maintained.

August 04, 2024

Great communication and service! Service rep was courteous, informative, and efficient. The problem with my Rogue was found and dealt with professionally. More

by jwolfgram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not known. On duty 8/3
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Aug 06, 2024 -

Criswell Nissan responded

Thanks for taking the time to let us know how we are doing. We appreciate this positive feedback and welcome you to reach out if we can be of additional assistance.

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