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Criswell Nissan - Service Center

Germantown, MD

4.5
453 Reviews
Call Service Center (301) 825-5993

453 Reviews of Criswell Nissan - Service Center

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October 05, 2024

Always a pleasure dealing with Criswell The staff is very helpful and professional. They know what they’re doing and take care of the customer. I I enjoy going there. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2024 -

Criswell Nissan responded

Thanks so much for sharing this positive feedback! We look forward to seeing you soon!

October 04, 2024

Always great service dealing with Criswell personnel, courteous, and very professional. They handle my car with kid gloves like it was their own car. More

by Gpmargelos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 07, 2024 -

Criswell Nissan responded

It's rewarding to know you can depend on our team to provide an excellent service experience. We look forward to working with you again!

October 04, 2024

It was good that you could service my car on the same day but I was disappointed that you still billed for 90 minutes when the job took less than 30 minutes. More

by grobinson2040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pia
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Oct 07, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We value the opportunity to work with you and appreciate these comments. We sincerely apologize for the longer than anticipated wait time and welcome you to reach out to our manager with any questions about this service event. We truly hope your next visit with us is more positive and meets your expectations.

October 02, 2024

The service was good. Everything went well they checked everything and even the shuttle service was good More

by savd2praze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Criswell Nissan responded

We're happy to hear you enjoyed an overall outstanding service experience! We hope to see you again when your vehicle is due for its next routine maintenance visit.

October 01, 2024

Very quick service, got me in and out with no hassle, and did what needed to be done. More

by dfarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Criswell Nissan responded

It's great to see everything was completed quickly and to your satisfaction! We look forward to your next visit with us here at Criswell!

October 01, 2024

The service was clearly explained, documented, economic, and done in a timely manner. Additional maintenance tips were also given. More

by GOPALSWAMINATHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pi
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Oct 02, 2024 -

Criswell Nissan responded

It's our goal to offer an easy and efficient service event, and we appreciate knowing you were pleased with the results. Don't hesitate to reach out if we can be of service to you in the future.

September 29, 2024

I will always go to them because I trust them. Deuce makes sure things get done right and if they don’t, he makes sure it gets corrected. More

by LDGREEN378
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Criswell Nissan responded

It's great to see you can rely on our top notch team to provide an excellent service experience. We look forward to seeing you soon!

September 28, 2024

High-quality service on Ariya; installation of fog lights; valuable recommendations on tire replacement; pleasant experience More

by BARTLETTGEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Criswell Nissan responded

It's great to hear you were satisfied with your recent service experience. Don't hesitate to reach out if we can be of further assistance.

September 27, 2024

It was easy to schedule an appt and service was fast and convenient. Would recommend. More

by savinodan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Ransome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Criswell Nissan responded

Thanks for sharing this positive feedback! We appreciate your recommendations and hope to be of service to you in the future.

September 26, 2024

Did take two visits to repair everything under warranty but everything that was broken now works as it should. The tech did leave some sticky finger prints on the front passenger window that took a bit of More

by fj.winter
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Criswell Nissan responded

Thank you for choosing Criswell. We value the opportunity to work with you to resolve these service issues and sincerely apologize for the finger prints that were left on the window. Don't hesitate to reach out if anything else comes up. We hope to see you again when your vehicle is due for its next routine maintenance visit.

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