Criswell Nissan - Service Center

I had to come in twice because a part needed to be ordered. Tony was very professional and personable and the best part is a Redskins Fan! He told me I would need to come back because the part needed ordered. Tony was very professional and personable and the best part is a Redskins Fan! He told me I would need to come back because the part needed to be ordered and that it would take about an hour and a half to fix the problem. When the part came in I was ready with a book to just sit back and wait. I was shocked when after 20 minutes he came out and said I was ready to go. He told me I didn't have too they could make me comfortable if I wanted to stay LOL. It was a great experience. Thanks Criswell AND Tony More

Crystal has always been thorough and attentive to my service needs. She explains what is needed, recommended and/or required, how long it will take to complete and how much it will cost. Service provi service needs. She explains what is needed, recommended and/or required, how long it will take to complete and how much it will cost. Service provided by Criswell NISSAN has always exceeded my expectations. Thanks for allowing me to respond ON-LINE! Dave More

Outstanding service!!! If you own a Nissan and take your car anywhere else - you will be sorry!!! I have a 1991 Nissan 300zx TWIN TURBO. Got it in 1991 - sole owner. All maintenance? Done by me. Recently mo car anywhere else - you will be sorry!!! I have a 1991 Nissan 300zx TWIN TURBO. Got it in 1991 - sole owner. All maintenance? Done by me. Recently moved to Maryland from New Jersey. Needed to get my alternator belt adjusted. Simple job, unless your tools are still in New Jersey! Kee was the tech. Smart guy, knows his stuff. I was pleasantly surprised. These guys are GREAT!!! More

I moved into Maryland in November, 2011 and didn't need any service until now, some six months later. Chris clearly understood my concerns in the way of servicing and treated me as if I were a long-time cu any service until now, some six months later. Chris clearly understood my concerns in the way of servicing and treated me as if I were a long-time customer rather than a first time visitor. I have confidence that Criswell Nissan will enable me to keep my car in great condition during my retirement years. More

Crystal always provides excellent service. She really does a nice job and goes the extra mile. Definitely an asset to the Criswell team. Very positive experience. does a nice job and goes the extra mile. Definitely an asset to the Criswell team. Very positive experience. More

I'm receiving exceptional service in Criswell Nissan for many years for all my cars. Never had any issues with quality of work. Great team. many years for all my cars. Never had any issues with quality of work. Great team. More

Criswell Nissan, especially the Service Department has offered me nothing but stellar customer service. Coming from the realm of BMW I wasn't sure what to expect from Nissan but to my surprise it has bee offered me nothing but stellar customer service. Coming from the realm of BMW I wasn't sure what to expect from Nissan but to my surprise it has been nothing but an excellent experience. I've never been treated like a rock star with BMW, as an M3 & M5 owner, but with Nissan, as GT-R owner, they definitely made me feel like one. The Service Manager and his team are all very customer service oriented, they have always made each of my visits to the dealership very enjoyable. I'm not the type of person that usually write reviews but this dealership definitely deserves it. More

Worst experience I've ever had with a dealer service department. First visit, they broke my hub cap and tried to charge me $80 for it. Second, they managed to overlook a $300 crack in a casing that my o department. First visit, they broke my hub cap and tried to charge me $80 for it. Second, they managed to overlook a $300 crack in a casing that my oil change guys point it out a couple weeks later. Turns out, it had been cracked that way for well over a month. Funny how that oversight was right before my 30,000-mile warranty was up. Avoid this place and find a garage where the management is actually interested in protecting your vehicle. More

I went to Criswell Nissan Germantown MD for a maintenance on my Nissan 350z, and they left a wrench in my engine room. I talked to their service manager for a full refund, and he refused to do that. http:/ on my Nissan 350z, and they left a wrench in my engine room. I talked to their service manager for a full refund, and he refused to do that. http://farm2.static.flickr.com/1407/4728178930_39fd0f48d4.jpg More