Criswell Nissan - Service Center

great service customer service was excellent from the time I made a call to go there and when I did get there, they were just as great in handling my service needs customer service was excellent from the time I made a call to go there and when I did get there, they were just as great in handling my service needs in a short amount of time. I even got a free car wash. I will definitely recommend them. More

Car was towed to dealer with bad transmission Dave kept me updated daily on what was going on with my truck and I was very friendly during the entire process. Turns out my brand 2014 Pathfinder which just me updated daily on what was going on with my truck and I was very friendly during the entire process. Turns out my brand 2014 Pathfinder which just had a new transmission installed at Sheehy Nissan of Annapolis was installed wrong thus causing the breakdown on the highway. Even though the repairs were all under warranty and I did not purchase my vehicle from this dealer I chose to have it repaired here because of the OUTSTANDING customer service I received from both Dave Scott and Andy Deusa. I wish I had purchased my vehicles at this dealership rather than Sheehy of Nissan of Annapolis. Keep up the good work guys truck rides like new again even though it is new lol. More

This is my second time visiting Criswell Nissan and both times Jose Alvarez has went out of his way to help me and answer my questions. Crystal helped as well because I had set up this appointment via onli times Jose Alvarez has went out of his way to help me and answer my questions. Crystal helped as well because I had set up this appointment via online and she is who was handling the actual appointment but, Jose really helped ease my mind and even had the technician ride along with me for 10 minutes to locate any noises. I come from a family of GM people (in Service) and I like the people here at Criswell and how helpful they are and kind. From the service dept. to shuttle service all just wonderful! More

We have a ten year old Nissan Murano that has been a champ for over 100k miles. It has required mostly regular maintenance for that time. Since moving to Maryland almost ten years ago we have made a p champ for over 100k miles. It has required mostly regular maintenance for that time. Since moving to Maryland almost ten years ago we have made a point to return to Criswell Nissan for service because of the friendly and customer-focused attitude. A recent transmission replacement was completed in such a short time that we were shocked when Dave Berney called for to pick up the car. To make it an even better day, the transmission was under warranty. Many thanks to Dave Berney and all the techs for their hard work. This is just one example of why we love our Nissan so much and why we will continue to keep Criswell Nissan as our service location. More

I found everyone very friendly. Crystal kept me informed along the way of what was going on. Both she and I had a question on why the transformer oil needed to be topped off. She went back and checked wit along the way of what was going on. Both she and I had a question on why the transformer oil needed to be topped off. She went back and checked with the mechanic and then with the senior mechanic as to the reason. A small leak was discovered, which was promptly fixed at no charge. She accurately predicted the additional time it would take. All in all, I was very pleased with the service, with the professionalism of everyone, and the end result - a confidence that my vehicle was ready for another 7,500 miles! More

I arrived at the dealership about 8:30am on Saturday morning. I got my car right in, it was serviced and I was out in less than an hour. For once it didn't take away half of the day! Everone was very morning. I got my car right in, it was serviced and I was out in less than an hour. For once it didn't take away half of the day! Everone was very friendly, everything was explained to me of what was done. Great dealership, great team!! More

I had to come in twice because a part needed to be ordered. Tony was very professional and personable and the best part is a Redskins Fan! He told me I would need to come back because the part needed ordered. Tony was very professional and personable and the best part is a Redskins Fan! He told me I would need to come back because the part needed to be ordered and that it would take about an hour and a half to fix the problem. When the part came in I was ready with a book to just sit back and wait. I was shocked when after 20 minutes he came out and said I was ready to go. He told me I didn't have too they could make me comfortable if I wanted to stay LOL. It was a great experience. Thanks Criswell AND Tony More

Crystal has always been thorough and attentive to my service needs. She explains what is needed, recommended and/or required, how long it will take to complete and how much it will cost. Service provi service needs. She explains what is needed, recommended and/or required, how long it will take to complete and how much it will cost. Service provided by Criswell NISSAN has always exceeded my expectations. Thanks for allowing me to respond ON-LINE! Dave More

Outstanding service!!! If you own a Nissan and take your car anywhere else - you will be sorry!!! I have a 1991 Nissan 300zx TWIN TURBO. Got it in 1991 - sole owner. All maintenance? Done by me. Recently mo car anywhere else - you will be sorry!!! I have a 1991 Nissan 300zx TWIN TURBO. Got it in 1991 - sole owner. All maintenance? Done by me. Recently moved to Maryland from New Jersey. Needed to get my alternator belt adjusted. Simple job, unless your tools are still in New Jersey! Kee was the tech. Smart guy, knows his stuff. I was pleasantly surprised. These guys are GREAT!!! More

I moved into Maryland in November, 2011 and didn't need any service until now, some six months later. Chris clearly understood my concerns in the way of servicing and treated me as if I were a long-time cu any service until now, some six months later. Chris clearly understood my concerns in the way of servicing and treated me as if I were a long-time customer rather than a first time visitor. I have confidence that Criswell Nissan will enable me to keep my car in great condition during my retirement years. More