Criswell Nissan - Service Center

Excellent service I went in for an oil change and tire rotation. the oil change was past of my plan so there wasn't a cost associated with it. The came out after 1/2 a I went in for an oil change and tire rotation. the oil change was past of my plan so there wasn't a cost associated with it. The came out after 1/2 an hour and asked if I wanted a car wash too. A half hour later they apologized for the long time it took and gave me my tire rotation for free since it took so long. I didn't feel it took that long, since I came in without an appointment and was done in under an hour. Everyone is so polite! More

Went in for recall This man was great! He helped as much as he could and even had extra tips for me. I would definitely recommend his help to anyone that needs good advi This man was great! He helped as much as he could and even had extra tips for me. I would definitely recommend his help to anyone that needs good advice. More

Sales purchase follow-up We recently purchased a brand new Xterra. A few days after our purchase we noticed a problem with our vehicle. We called Dustin and he took care of We recently purchased a brand new Xterra. A few days after our purchase we noticed a problem with our vehicle. We called Dustin and he took care of everything for us. When we arrived Dustin made sure the Service Center addressed the problem, resolved a technical issue with a wrong tire, and had us out in a jiffy. Dustin's personal service was outstanding! He made sure everything was handled as if we were a member of his own personal family. I wouldnt hesitate to recommend him to anyonw looking to purchase a new vehicle. A++ !!! More

I came simply to get oilchanged Like I saud I came like always for a change of oil, I didn't know that I had missed important service until Mr. Alvarez asked me questions, and recome Like I saud I came like always for a change of oil, I didn't know that I had missed important service until Mr. Alvarez asked me questions, and recomended that it was important for safety to rotate my tires for example, I had been driving with tires that were very low on air, I really could feel the difference when they did the service, plus a lot of other items that needed fixing. Mr. Alvarez explained everything so I could understand the procedure. Thanks again and you'll see me soon. More

great service customer service was excellent from the time I made a call to go there and when I did get there, they were just as great in handling my service needs customer service was excellent from the time I made a call to go there and when I did get there, they were just as great in handling my service needs in a short amount of time. I even got a free car wash. I will definitely recommend them. More

Car was towed to dealer with bad transmission Dave kept me updated daily on what was going on with my truck and I was very friendly during the entire process. Turns out my brand 2014 Pathfinder which just me updated daily on what was going on with my truck and I was very friendly during the entire process. Turns out my brand 2014 Pathfinder which just had a new transmission installed at Sheehy Nissan of Annapolis was installed wrong thus causing the breakdown on the highway. Even though the repairs were all under warranty and I did not purchase my vehicle from this dealer I chose to have it repaired here because of the OUTSTANDING customer service I received from both Dave Scott and Andy Deusa. I wish I had purchased my vehicles at this dealership rather than Sheehy of Nissan of Annapolis. Keep up the good work guys truck rides like new again even though it is new lol. More

This is my second time visiting Criswell Nissan and both times Jose Alvarez has went out of his way to help me and answer my questions. Crystal helped as well because I had set up this appointment via onli times Jose Alvarez has went out of his way to help me and answer my questions. Crystal helped as well because I had set up this appointment via online and she is who was handling the actual appointment but, Jose really helped ease my mind and even had the technician ride along with me for 10 minutes to locate any noises. I come from a family of GM people (in Service) and I like the people here at Criswell and how helpful they are and kind. From the service dept. to shuttle service all just wonderful! More

We have a ten year old Nissan Murano that has been a champ for over 100k miles. It has required mostly regular maintenance for that time. Since moving to Maryland almost ten years ago we have made a p champ for over 100k miles. It has required mostly regular maintenance for that time. Since moving to Maryland almost ten years ago we have made a point to return to Criswell Nissan for service because of the friendly and customer-focused attitude. A recent transmission replacement was completed in such a short time that we were shocked when Dave Berney called for to pick up the car. To make it an even better day, the transmission was under warranty. Many thanks to Dave Berney and all the techs for their hard work. This is just one example of why we love our Nissan so much and why we will continue to keep Criswell Nissan as our service location. More

I found everyone very friendly. Crystal kept me informed along the way of what was going on. Both she and I had a question on why the transformer oil needed to be topped off. She went back and checked wit along the way of what was going on. Both she and I had a question on why the transformer oil needed to be topped off. She went back and checked with the mechanic and then with the senior mechanic as to the reason. A small leak was discovered, which was promptly fixed at no charge. She accurately predicted the additional time it would take. All in all, I was very pleased with the service, with the professionalism of everyone, and the end result - a confidence that my vehicle was ready for another 7,500 miles! More

I arrived at the dealership about 8:30am on Saturday morning. I got my car right in, it was serviced and I was out in less than an hour. For once it didn't take away half of the day! Everone was very morning. I got my car right in, it was serviced and I was out in less than an hour. For once it didn't take away half of the day! Everone was very friendly, everything was explained to me of what was done. Great dealership, great team!! More