Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
470 Reviews of Criswell Nissan - Service Center
Sort by
December 29, 2016
Warranty service Had a great experience. Service center took care of a warranty issue related to an axle seal leak. They diagnosed, ordered parts, repaired problem are Had a great experience. Service center took care of a warranty issue related to an axle seal leak. They diagnosed, ordered parts, repaired problem area, test drove vehicle afterwards, and the rest is history. Would definitely use this service center again. More
by xterra2013
Employees Worked With
Andy Deusa, Crystal Vanderpuije
November 14, 2016
Best customer service every I would like to thank everyone in the service garage for looking out for me. About 1 month ago I had got the car from criswell Honda and they did not I would like to thank everyone in the service garage for looking out for me. About 1 month ago I had got the car from criswell Honda and they did not want to change my brakes at all they told me no they will not do it so I tried my luck at Nissan and explained to them how Honda was treating me. So even though I didn't get the Nissan Altima S from there they have helped me with all my issues with the car so yes I will recommend everyone that has a Nissan or want a Nissan to go to Criswell Nissan in Germantown Maryland More
by DjSoundz91
Employees Worked With
Andy Deusa, Crystal Vanderpuije, Dave Scott, Patricia Guevara, Michelle Cevallos, Susy Montiel, Angie Robbins
November 04, 2016
Most impressive service While visiting in Germantown my Nissan transmission died. Vehicle was quickly tested, parts ordered, and work was completed earlier than expected. I While visiting in Germantown my Nissan transmission died. Vehicle was quickly tested, parts ordered, and work was completed earlier than expected. I am extremely impressed with this dealership. More
by Pauls,nancy
Employees Worked With
Crystal Vanderpuije
October 11, 2016
Fast & Thorough! Crystal was fantastic, keeping me informed throughout the process. My problem was 2 years old (and worsening) and was unresolved by other independent Crystal was fantastic, keeping me informed throughout the process. My problem was 2 years old (and worsening) and was unresolved by other independent service centers who recommended "new spark plugs" or "new coils" with no guarantee the that the problem would be fixed. Criswell diagnosed and replaced the camshaft position sensors, and the problem was (mercifully) solved! More
by RJ Hall
Employees Worked With
Crystal Vanderpuije
July 05, 2016
Excellent Service I have been in for service twice both times handled by Dave Scott. Both times have been exceptional. Easy access to service lanes, they kept me up t I have been in for service twice both times handled by Dave Scott. Both times have been exceptional. Easy access to service lanes, they kept me up to date with status if taking a while, and it was easy to get an appointment that worked for me. I have a dealer within 5 miles of my home in Virginia, but plan to continue to drive up to Maryland for service if it stays this good. Thank! More
by DavidH
Employees Worked With
Dave Scott
May 27, 2016
Criswell Nissan Service A+++ for Andy Andy is very professional, courteous and FOR the customer! I am a first time customer, and I just purchased a brand new car and later discovered a pai Andy is very professional, courteous and FOR the customer! I am a first time customer, and I just purchased a brand new car and later discovered a paint chip on the front fender. The dealership offered to take care of it through Nissan service. The first repair there had some imperfections due to the environment and conditions. I was concerned that I'd have to live with it, as I've had bad prior experiences in the past from other dealer services with a take it or leave it attitude. But Andy and another awesome manager (he'll get his separate review) took full ownership of the problem and replaced the bumper new. That really impressed me and has won my future business. Very satisfied customer. Andy is was good to his word and gave me assurances throughout the process. That really eased my concerns and gave me peace of mind as well. Excellent! More
by HappyHondaOwner
Employees Worked With
Andy Deusa
April 20, 2016
Excellent Service - Every time! Andy and his team are very professional and excellent with that they do. Andy in particular has gone out of his way many times to ensure that the ser Andy and his team are very professional and excellent with that they do. Andy in particular has gone out of his way many times to ensure that the service is always on time and done well. As a business owner this means a lot to me. I have been coming to Criswell Nissan since 2012 and have bought all my vehicles from them. Because of the excellent service I will continue to be a client. Many thanks to Andy and his team. More
by Heidi
Employees Worked With
Andy Deusa, Crystal Vanderpuije
February 12, 2016
Service Beyond Compare ! I have an Altima, (leased), and I have had routine service done on it here, at Criswell Nissan, ever since I got my car... The Service people are f I have an Altima, (leased), and I have had routine service done on it here, at Criswell Nissan, ever since I got my car... The Service people are fantastic !! Courteous, helpful, and seem to genuinely care about their customers. They do whatever is necessary to ensure I'm happy with what they have done, including explaning everything and make recommendations in situations where I don't know or I overlook something. They even tell me when something I ask for is not needed, and explain why I would have been wasting my money. I cannot think of a reason I would ever switch service providers - I have found my "service home" and I wholeheartedly recommend them !! More
by Jonathan
Employees Worked With
Michelle Cevallos
January 29, 2016
Patricia Represents Quality Customer Service There were a couple of times where the mechanics of this dealership's service center did shortcuts to my car related to service. For example, there w There were a couple of times where the mechanics of this dealership's service center did shortcuts to my car related to service. For example, there were times where my break fluid, coolant, and wiper fluids were not topped off. I was a bit annoyed by that. I then spoke with Patricia. Patricia actually had the mechanic walk outside to my car, service my car, and then confirm that it was done. Another time, the mechanic did not put the sticker on my car as far as next oil change/service goes. I talked to Patricia, she then did it herself. Henceforth, Patricia ensured that the sticker is fixated on my car and that the fluids are topped off. He is awesome and he does a great job with quality of service for the service department. However, those mechanics need to be inspected more because they really leave Patricia with so much of the PR fixing for that place. More
by archie1709
Employees Worked With
Patricia Guevara
December 17, 2015
Customer for life I live in the Germantown area and I have been taking my Altima for oil changes at my local Jiffy Lube. I had a terrible experience a few months ago th I live in the Germantown area and I have been taking my Altima for oil changes at my local Jiffy Lube. I had a terrible experience a few months ago there and I decided to read reviews online so I could take my car elsewhere. I figured that an actual Nissan dealership was my next move and that I would treat my car for the holiday season. I read a few good reviews about Criswell and I figured I'd give them a try. I didn't know what to expect. The folks at Jiffy Lube have always made me feel like I'm inconveniencing them with my business and my questions. I want to make sure my car will last me as long as possible. I read on a review that I don't need to make an appointment at Criswell so I brought my car in on my day off. Upon arrival, I was immediately greeted with a warm smile. The service attendant Patricia told me that they would change my oil and also look my car over as I expressed that I wanted to make sure I was ok for the winter months. She showed me where the waiting area was located as well as the great coffee machine. (Unavailable at the Lube) I sat comfortably, for what seemed like a short time and she then came to find me to let me know that I had done a great job of taking care of my vehicle. I had a few questions about my tires and she recommended that I look into changing then very soon. I was really pleased with the efficiency and the overall customer service. I will never take my Altima anywhere else and I will more than likely get my new tires there soon. I would definitely recommend this service department to anyone with a Nissan. I also got a free car wash!! They do a great job of training there associates with an emphasis on customer service. I have a few more payments to go on my car and I would consider buying my next vehicle there also. Everyone seemed friendly. More
by Carlover03
Employees Worked With
Patricia Guevara
