Criswell Nissan - Service Center

Service Beyond Compare ! I have an Altima, (leased), and I have had routine service done on it here, at Criswell Nissan, ever since I got my car... The Service people are f I have an Altima, (leased), and I have had routine service done on it here, at Criswell Nissan, ever since I got my car... The Service people are fantastic !! Courteous, helpful, and seem to genuinely care about their customers. They do whatever is necessary to ensure I'm happy with what they have done, including explaning everything and make recommendations in situations where I don't know or I overlook something. They even tell me when something I ask for is not needed, and explain why I would have been wasting my money. I cannot think of a reason I would ever switch service providers - I have found my "service home" and I wholeheartedly recommend them !! More

Patricia Represents Quality Customer Service There were a couple of times where the mechanics of this dealership's service center did shortcuts to my car related to service. For example, there w There were a couple of times where the mechanics of this dealership's service center did shortcuts to my car related to service. For example, there were times where my break fluid, coolant, and wiper fluids were not topped off. I was a bit annoyed by that. I then spoke with Patricia. Patricia actually had the mechanic walk outside to my car, service my car, and then confirm that it was done. Another time, the mechanic did not put the sticker on my car as far as next oil change/service goes. I talked to Patricia, she then did it herself. Henceforth, Patricia ensured that the sticker is fixated on my car and that the fluids are topped off. He is awesome and he does a great job with quality of service for the service department. However, those mechanics need to be inspected more because they really leave Patricia with so much of the PR fixing for that place. More

Perfect Customer Service Dave helped me last week when I pulled in with a tire warning light. He was very friendly and professional and reassured me that they would take care Dave helped me last week when I pulled in with a tire warning light. He was very friendly and professional and reassured me that they would take care of my car ASAP even though there were many other cars waiting to be serviced. I got settled into the lounge for a long wait, but they handled everything very quickly and efficiently. I am always impressed with the service at this dealership, but last's week's experience really made my day. More

Speedy service with no appoint,emt I recently had problem with my Pathfinder. I thought the battery was dead or something worse. I was able to get the car to the Germantown dealership. I recently had problem with my Pathfinder. I thought the battery was dead or something worse. I was able to get the car to the Germantown dealership. I drove in waved at Crystal (the service person) to come over. I told her I could not turn the car off. She jumped into action and got the whole team involved. They moved cars around to get my in the back to check everything out. It was amazing. I soon found out it was a battery cable that had loosened over time. They fixed and cleaned everything. All free of charge. I had my car back in no time. I was so appreciative of everyone's efforts!!!!!! More

Efficient, Friendly and Professional I used to live in Rockville and I would take my Nissan in for service at the Nissan dealer there. I dreaded even getting an oil change. The service co I used to live in Rockville and I would take my Nissan in for service at the Nissan dealer there. I dreaded even getting an oil change. The service consultants were rude and it always took forever! I recently moved to the Germantown are and I was surprised to find out that there was a Nissan dealership close to my home. I had to get a simple oil change and I didn't know what to expect based on my previous dealings with the Rockville Nissan. I went in expecting the worst and boy was I wrong. I had the pleasure of being help by Patricia Guevara. Now I will never go anywhere else. She was friendly and very informative. She answered all of my questions and didn't make me feel dumb for not knowing much about mechanics. I was in and out within 45 min and they even washed my car! I would highly recommend to do all Nissan servicing there. Just make sure that you ask for Patricia! More

Service Dept I have been taking my 2004 Murano with 104,000 miles to Criswell for several years with variable satisfaction. It always seems expensive but a lot of I have been taking my 2004 Murano with 104,000 miles to Criswell for several years with variable satisfaction. It always seems expensive but a lot of the time I feel I get straight advice about what needs to be done. Not today--I went in for a service soon light. I was told it would be a diagnostic of $135 if I declined service. They found about $3,500 of recommended work to do, of dubious necessity, when the diagnosis showed only a "minor fume leak" from the gas cap. Then when I declined the work they charged the $135 plus a 10% environmental shop supplies disposal fee--even though they had only run a diagnostic screen. They also wanted to get an estimate on how much they would give for a trade in allowance. It felt like a xxxx up service price and hard sell on a new car. Never again. More

Whenever service done and she responded us well quickly. She is great person and very friendly. She is professional and very polite person. Dress well. She should be high position in that dept. She respects She is great person and very friendly. She is professional and very polite person. Dress well. She should be high position in that dept. She respects to every customer. Thanks More

Quality of service The service department at Criswell Nissan in Germantown, MD is excellent. Always very courteous, precise and on time. Jobs are done with high quality. The service department at Criswell Nissan in Germantown, MD is excellent. Always very courteous, precise and on time. Jobs are done with high quality. I wish to emphasize that my service adviser Crystal Vanderpuije is outstanding. Thank you, Crystal! More

THE WORST SERVICE EVER Went in for an oil change on 6/13. Patricia was my adviser. After the service was done I looked around to see if there were any issues with my car. No Went in for an oil change on 6/13. Patricia was my adviser. After the service was done I looked around to see if there were any issues with my car. Noticed that passenger side rocker panel had a bump on it. I let Patricia know about the issue. Person who was in charge that day took a look at the issue and told me that it's prob due to improper lifting of the vehicle and told me to come back next week. I get a voice mail from Patricia on Wednesday the june 17th. I called her back and let her know that everything was fine and i will be coming in on Saturday (6/20) first thing in the morning to get the rocker panel issue resolved. First thing out of her mouth was they are too busy and not sure if they will be able to resolve the issue and says something like don't you live far away? blah blah blah and try to get some excuse for me to not come to their department. I told her that we confirmed this past saturday that i will be coming in to get this matter resolved. She says ok and will let the manager know that i will be coming in. At this point I was getting pretty upset as to why she hasn't mentioned this to her manager. I'm assuming that she wanted to hide this issue from him and try to not come to the dealership. This is very unprofessional. As of coming into your dealership... consider yourselves lucky. i just took it to my personal bodyshop and within minutes they were able to fix the problem, free of charge. Bad news for you guys, this will be reported in all social media as well as I will be contacting BBB and state attorney to file complaints. If you guys pride in customer service, then act like one and take action immediately. We got our cars serviced at your shop and you guys are the one who caused this accident. Take priorities in them first before servicing others. More