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448 Reviews of Criswell Nissan - Service Center
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August 12, 2017
Great service and value! I had my 2007 Murano serviced at Criswell. I recommend the Germantown Criswell Nissan location. My favorite service rep/manager is Dave Scott. He is a I had my 2007 Murano serviced at Criswell. I recommend the Germantown Criswell Nissan location. My favorite service rep/manager is Dave Scott. He is always friendly, helpful and goes above and beyond! They also offer the most competitive price that I've found which is reasonable for my pocket. This most recent service I had the battery replaced and a transmission issue diagnosed. I always request the mechanic "Tee" because he is very knowledgeable and willing to meet the customer to explain details as needed. I won't take my Nissan anywhere else! More
by Pam Esposito
Employees Worked With
Dave Scott
August 07, 2017
Service Replacement of shattered fog light, part was in stock and an appointment was set up for replacement when I called for the service. Replace took about Replacement of shattered fog light, part was in stock and an appointment was set up for replacement when I called for the service. Replace took about 45 minutes. More
by Rogue
Employees Worked With
Lynn Smith
June 25, 2017
Quality service received on 2007 Nissan Murano! I had the CV boot on my 2007 Nissan Murano repaired this month (June 2017) at Criswell Nissan of Germantown. Dave Scott (service manager) was my point I had the CV boot on my 2007 Nissan Murano repaired this month (June 2017) at Criswell Nissan of Germantown. Dave Scott (service manager) was my point of contact to ensure the best service was rendered. Tee, my mechanic also did a wonderful job with the repair. Overall, my experience has been great! This was the second repair I had at this location and both experiences have been above and beyond. For this service, my oil was low so they topped it off at no additional cost and the prior service in Feb 2017 a temporary "fix" was made to get me to this point...both as a courtesy and without adding any additional costs (my first repair was related to rusty oil pipe). I appreciate that Dave helps me stay within budget and is attentive to my financial constraints. He provides courteous and prompt service that is tailored to meet the customers needs. I will definitely be returning to this location and requesting the same service provider (Dave) and mechanic (Tee). Lynn is also very polite and prompt to follow-up on appointments. Overall, the experience continues to be great at this location...I will be returning in the future! Thanks so much for providing amazing service!! More
by Pam Esposito
Employees Worked With
Tee (mechanic) and Lynn (support), Dave Scott
June 08, 2017
Over and above customer service I brought my 2012 Titan in for an airconditoning check.My service writer was terrific. She checked on me in the lounge and kept me abreast of every s I brought my 2012 Titan in for an airconditoning check.My service writer was terrific. She checked on me in the lounge and kept me abreast of every step including contacting my third party extended wauranty carrier and then providing me with a rental when the repair could not be completed that day. More
by IWAC/WAC
Employees Worked With
Crystal Vanderpuije
May 17, 2017
Tech Mike Rojas is awesome! I dealt with Technician Mike Rojas at a previous dealership and was disappointed when he left. He is a fantastic tech who listens, understands and mo I dealt with Technician Mike Rojas at a previous dealership and was disappointed when he left. He is a fantastic tech who listens, understands and most importantly cares. I told him years ago I will go where he goes. I don't let just anyone work on my 2008 Rogue. I was also very pleased with the service advisor, Huyen Vuong. He was helpful and straightforward. More
by BlueLouRogue
Employees Worked With
Mike Rojas, Huyen Vuong
March 01, 2017
Amazing experience! I have been coming to Criswell Nissan since last May and I have had the best experience! I am always taken care of and the customer service is phenome I have been coming to Criswell Nissan since last May and I have had the best experience! I am always taken care of and the customer service is phenomenal ! More
by Adiaz4
Employees Worked With
Dave Scott
February 24, 2017
First visit Criswell Nissan made it quick and easy for me to have my car serviced with its 24 hour drop off and their on time completion. Criswell Nissan made it quick and easy for me to have my car serviced with its 24 hour drop off and their on time completion. More
by Gwjb
Employees Worked With
Kyra
January 13, 2017
Angie Robbins is a great service technician I bought my car from Chriswell Nissan and really like the service they provide. Most recently, Angie Robbins, one of their newer service technicians, I bought my car from Chriswell Nissan and really like the service they provide. Most recently, Angie Robbins, one of their newer service technicians, worked with me, and she was great. I definitely recommend Chriswell for both buying cars and having them serviced. More
by llindad
Employees Worked With
Angie Robbins
December 29, 2016
Warranty service Had a great experience. Service center took care of a warranty issue related to an axle seal leak. They diagnosed, ordered parts, repaired problem are Had a great experience. Service center took care of a warranty issue related to an axle seal leak. They diagnosed, ordered parts, repaired problem area, test drove vehicle afterwards, and the rest is history. Would definitely use this service center again. More
by xterra2013
Employees Worked With
Andy Deusa, Crystal Vanderpuije
November 14, 2016
Best customer service every I would like to thank everyone in the service garage for looking out for me. About 1 month ago I had got the car from criswell Honda and they did not I would like to thank everyone in the service garage for looking out for me. About 1 month ago I had got the car from criswell Honda and they did not want to change my brakes at all they told me no they will not do it so I tried my luck at Nissan and explained to them how Honda was treating me. So even though I didn't get the Nissan Altima S from there they have helped me with all my issues with the car so yes I will recommend everyone that has a Nissan or want a Nissan to go to Criswell Nissan in Germantown Maryland More
by DjSoundz91
Employees Worked With
Andy Deusa, Crystal Vanderpuije, Dave Scott, Patricia Guevara, Michelle Cevallos, Susy Montiel, Angie Robbins
