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465 Reviews of Criswell Nissan - Service Center
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November 24, 2021
Back in late May, I brought in my 2014 Xterra Pro 4X for Back in late May, I brought in my 2014 Xterra Pro 4X for a routine oil change and tire rotation. When I came to pick up my X after the service was co Back in late May, I brought in my 2014 Xterra Pro 4X for a routine oil change and tire rotation. When I came to pick up my X after the service was completed, the service tech went over some issues found during the courtesy inspection. The R\rear axle seal was leaking, the rear shocks were bad and the rear differential cover was leaking. I went ahead and approved the repairs the following week and after 2 days of my Xterra in the shop, I received my Xterra back. Fast forward 4ish months (end of OCT), I received a coupon for a free oil change and tire rotation and brought it back to Criswell Nissan. When I dropped it off, I explained to service advisor, that a week prior to bringing in the Xterra, I started hearing a slight “clunking” noise from the rear when driving slowly and turning. I wanted them to check it out since I never hear this noise prior to the repairs. When the X was ready for pickup after the oil change, about 2 hours after I dropped it off, the service advisor explained to me that since I had driven 1400 miles since the repairs were performed, that they don’t know how much damage had been done and that there was more than normal play with the rear axles (L & R). They said I needed a whole complete rear end and the cost was $5600. I was very disappointed with this diagnosis, that in the 2 weeks following this, I took my Xterra to 2 other places to have the rear end looked at to see if the rear was as bad as Criswell said it was. One place was a respectable garage in Germantown, and the other shop was a Nissan dealership in Rockville. Both places extensively looked at, driven, had in on lifts, and both places reported back to me that there was absolutely no issue with the rear end of my X. I was relieved of the report from both of these places. I would NEVER recommend this dealership for anything. I had sent 2 e-mails to the service advisor and the service manager and never received any response for either of them. I then sent an e-mail to the general manager, and again, never received anything from him. They don't even deserve a 1 rating. More
by lxtrunk50
Employees Worked With
Erica
August 10, 2021
Douce and Marshall are very professional and helpful. They provide very good customer service. The sales manager was rude, eating at his desk as he was talking to me, and demeaned me by querying if the They provide very good customer service. The sales manager was rude, eating at his desk as he was talking to me, and demeaned me by querying if the account I was showing was indeed mine. He clearly dismissed me by not looking up for a moment as he talked to me. He was also passive-aggressive. He was enjoying his food. Unfortunately, I will not be coming back to this dealership. I was told by UT that the cashier was also not helpful because she did not need to escalate the situation. It's a pity I cannot talk to someone. My check was not denied because of lack of funds so the dealership should have accepted my check. More
by priswalker
Employees Worked With
April 14, 2021
Ms Conway was the best Service Advisor i had in many years going to Nissan dealers, ever. I own a 2017 Pathfinder and i had a Frontier years before. Ms Conway was extremely helpful, responsive and knowl years going to Nissan dealers, ever. I own a 2017 Pathfinder and i had a Frontier years before. Ms Conway was extremely helpful, responsive and knowledgeable. Thanks for a great experience. More
by jsprella
Employees Worked With
Anna Conway
March 20, 2021
Ms. Rodriguez,Was very helpful and explained each Ms. Rodriguez, Was very helpful and explained each document before being signed. Very personable and professional. Answered any question with confi Ms. Rodriguez, Was very helpful and explained each document before being signed. Very personable and professional. Answered any question with confidence and professionalism. Thank you for all your help. More
by surfergrl66
Employees Worked With
Bianca Rodriguez
January 06, 2021
Absolutely the worst experience ever. I came in for an appointment to replace a deflated tire and waited for 3.5 hrs. I've had tires replaced before, and on average it takes 30-45 mins. Not to mention tha appointment to replace a deflated tire and waited for 3.5 hrs. I've had tires replaced before, and on average it takes 30-45 mins. Not to mention that they can't even keep track of their inventory, as the tire I was originally supposed to get was not found, causing me to opt out for a different one. I bought my car here so I can say they are more great on that front, however their service department is utterly useless. I wish I could give less that 1 star. More
by Ilya A.
Employees Worked With
Garo Avanessi, Garo Avanessi
September 24, 2020
Unresponsive! Gene didn't return my phone call when he promised he would. I called again and again. Still no return call from Gene Lopez. promised he would. I called again and again. Still no return call from Gene Lopez. More
by Bill Oen
Employees Worked With
James Macmillan, Gene Lopez
January 29, 2020
Rafael was a great salesman but an even better service ambassador on all Srvice issues and even follows up to this be sure I’m taking advantage of all the benefits I’m entitled to. ambassador on all Srvice issues and even follows up to this be sure I’m taking advantage of all the benefits I’m entitled to. More
by dollarboz
Employees Worked With
Other Employees :
Chris Sommer, Gene Lopez, Rafael Maldonado Larios, Danny Nguyen Le, Mike Hernandez, Corey Poole, Peter Sorice, Kevin Daniels
January 27, 2020
I had an awful experience at the criswell Nissan today, the wait time was way to long for a annual oil change. Wanted to charge me 45.00 to plug my tire. the wait time was way to long for a annual oil change. Wanted to charge me 45.00 to plug my tire. More
by Jannielnelson
Employees Worked With
Jimmy was great with his troubleshooting , Juan Sessarego, Dan Lichtman
